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Practical experiences of planning and delivering library e-services in The Royal Borough of Windsor and Maidenhead

Andrew Lewis. Practical experiences of planning and delivering library e-services in The Royal Borough of Windsor and Maidenhead. UKOLN Public Web Manager’s Event May 2004. About this presentation. Overview of what we have done. Format: two parts

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Practical experiences of planning and delivering library e-services in The Royal Borough of Windsor and Maidenhead

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  1. Andrew Lewis Practical experiences of planning and delivering library e-servicesinThe Royal Borough of Windsor and Maidenhead UKOLN Public Web Manager’s EventMay 2004

  2. About this presentation Overview of what we have done. Format: two parts Electronic library services in RBWM – what we are doing and why Webwords project. Things that you might want to know Practical lessons learnt Factors that affect the process Q+A

  3. Windsor and Maidenhead • The Borough • Population of approximately 140,000 • Windsor and Maidenhead, plus 14 outlying villages • The Borough is essentially rural • 1000 acres of National trust land • 5000 acres of Crown Estate • 83% of the Borough protected by metropolitan Green Belt. • Legoland and Windsor Castle! • Council • Liberal Democrat Controlled since 2003 • Small Unitary Authority • In house IT activity

  4. Part one e-services

  5. e-services? • Library Computers • Web pages • Computers games • Remote access services • Automated self-service • Projects

  6. Library Computers • Services available • MS Office, Catalogue, Internet, e-ref, etc • Games • Authenticated against LMS • Internet Access by age range not filtering • Development • E-services team develop and test • Working with Ops team • Reliance on IT for builds • Monitoring and Statistics

  7. Web pages • Structuring • Navigation • Sections follow team responsibilities • Content management based upon this • Format • Part of Borough website! • Simple, low graphics, no frames • Standard Features • Service Information, locations, charges, documents etc • Transactional • Catalogue/e-reference • Book reviews/customer comments form • Online joining • Consultation

  8. RBWM library web pages www.rbwm.gov.uk/libraries

  9. Cross Marketing • What children get at library event • Something to do! • What parents see • Libraries provide activities for my kids • and they have children's web pages • and I can renew my books out of hours

  10. Computer Games loader.exe

  11. Automated Self-Service • Self-issue terminals at: • Windsor Library • Maidenhead Library • Planned for • Datchet self-service library project • Self-renewals by telephone • Using ITIVA system • More accessible than Internet • Pharos print release station • Coin operated printing

  12. Projects • Webwords • Thames Pilot • Smart Card • TV CAT • Eton Wick dual access ICT suite • Datchet Library • Maidenhead Library Improvements • Mobile Library Connectivity

  13. Remote access services • Public • E-reference on web pages • Catalogue • Automated telephone renewals • Web cam link • e-mail and web form for customers • Staff • Shared network drive/teleworking • Work.Together • Chat • Discussion lists

  14. Part two webwords project

  15. webwords • Demonstration • Keypoints • Background • Lessons Learnt

  16. RBWM catalogue (Dynix WebPac) Thompson, Shelley http://www.webwords.org/audio/77.mp3

  17. Darlington Libraries

  18. Tameside Libraries (GEAC)

  19. Bridgend (Geac)

  20. Wandsworth (Dynix IPAC)

  21. Bournemouth (Talis)

  22. Webwords for reader development • Allows staff to demonstrate around 500 books in one place • Does not require getting any cassette or CD-players s out! • Can be used anywhere via the web • Simple search interface www.webwords.org

  23. Key points • Based upon user feedback • Comments from blind people about readers • Allows browsing by hearing those readers • Based upon standards • Standard web protocols (HTTP) • MARC – international catalogue standard • mp3 – de facto standard for sound files • Cross platform • Will work with almost any system • Dynix, GEAC, TALIS, standalone web pages

  24. Background • NOF Excellence Fund • Bid in 60 seconds • Previous experience in elderly and housebound library services

  25. Lessons learnt • What worked well • Simple successful concept that works • Allows shared use • Local control over implementation • Learning points • Some library catalogues are not so accessible • Longer term future depends on content creation

  26. Summary • Providing good e-services requires: • Planning • Knowing what you want to do and why • Spending time gazing into the future • Establishing good relations with IT • The use of project planning • Accepting that resources are finite • Luck • Attitudes of individuals • Organisational structure, and infrastructure • Enthusiasm

  27. Andrew Lewis Practical experiences of planning and delivering library e-servicesinThe Royal Borough of Windsor and Maidenhead UKOLN Public Web Manager’s EventMay 2004

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