Submitted By Tanmoy Mondal IIFT MBA (IB) 2012-14

1. The future lies on Business transformation & Employee-Organizational Alignment Submitted By Tanmoy Mondal IIFT MBA (IB) 2012-14

2. Role of Engagement:Employee-Organizational alignment Organization Framework The challenge for businesses is to create organizations where employees are aligned and engaged to a clearly articulated strategy Future Strategy to gain competitive edge Customer Experience Organizational Performance The IT organizations need a radical transformation to face future challenges and guide the enterprise towards greater competitive success.

3. Transformation of Business Organization Mapping the transformation into future IT organization Traditional Transformational Co-relation between retention rate and an organization's performance in customer satisfaction, productivity and profitability is more than 35% in value terms between a low attrition company and above average retention company. (Vishal Gupta; ShwetaShrivastava, 2007) Structure Rigid/Hierarchical Flexible Leadership Operational Transformational Organization transformation helps to increase profitability, productivity,customer satisfaction and innovation Skills Technical Business Organization transformation helps to re-align the internal system, but also it is needed to look after the external system i.e. eco-system Processes Why not? Why Culture Risk taking Risk Averse As the digital-physical boundary is getting blurred, so it is important to define the eco-system of an IT organization and its interaction with those. In this process it is needed to identify the stakeholders within the organization that are driving these linkages and interactions between the eco-system's various entities & the organization's business functionalities.

4. IT & Business Ecosystem Mapping the IT & Business Ecosystem Business Organization IS/IT organization Partners, Alliances External Customers Trend Drivers Business Trends IT Trends IT infrastructure Provider IT Service Provider Present Offerings Gap Offerings Suppliers Challenge remains to identify the gap in terms of technology for product /solution development or enhancement Instead of reacting to existing business needs, the focus of the new IT organization needs to be on creating competitive advantage for the enterprise via innovative applications of emerging technologies. So the technology adaption remains a major enabler and the management & employees, both need a collaborative approach to fulfill this adaption.

5. Technologies as future viable business solutions It is difficult to determine when the customer will adopt the innovative solution. So it is easier to look for benefits rather than technology. Because innovative solutions take time to convert into viable business solutions. Adoption waves for business & customer technology Technology Maturity 2 1 Customer & business solutionmaturity 5 4 Minor Responsibility 3 Major Responsibility So, it is clear that for incubation and post innovation period, there is a need of continuous interaction between management and employees. So for future business opportunities both management & employee collaboration is essential. Time So, there is a need in change of present organization structure to create a delicate balance to fit the business need into technical vision.

6. “Change before you have to”………….. Future IT Organization Traditional IT Organization CIO CIO Business liasions IT operations Strategy & Project office Application development & maintenance Architecture & Security Infrastructure operations Architecture,security & strategy Shift from product innovation to strategy innovation Future lies in the hands of both, Management for making collaborative customer centric strategy and supported by employee’s innovative & focused technology solutions Source: AT Kearney, Accenture, Infosys Business consulting