User Workshop Report to Closing Plenary

1. gsc12_UserWS_16 User WorkshopReport to Closing Plenary Kenzo Itoh, Chair Jørgen Friis, Vice Chair

2. Participants • 44 participants • 13 Speakers • Kenzo Itoh, CIAJ • Kazuma Yokota, MIC Japan • Karine Iffour, ETSI, GSC User WG Chair • Mitsuji Matsumoto, Waseda University • Hiroshi Kawamura, RINRC • Yoshinobu Nakamura, NTT DoCoMo • Yasuaki Takamoto, Fujitzu • Russ Schields, TIA • Reinhard Scholl, ITU • Kirit Lathia, ETSI • Kishik Park, TTA • Isao Nakajima, ARIB • Tim Jeffries, ATIS

3. Workshop content Theme: User’s Accessibility of Telecommunication • Setting the Scene of Accessibility • Accessibility in Telecommunication • ICT in Transport • ICT in Healthcare

4. Setting the Scene • The new IT strategy in Japan includes a provisioning of an IT society that adopts universal design which is to ensure an environment in which everyone can use ICT • National standards are already developed to support this strategy and have contributed to the ITU international standards agreed in 2007 • CIAJ has worked on practical implementation of strategy including testing of numerous phone equipments • GSC User group work lead to increased active participation and global communication on user needs • GSC User WG resolutions updated and now includes that GSC user guide on user needs should be widely promoted • The PSO reporting shows extensive work ongoing across their organizations

5. Accessibility in Telecom • Strong engagement from Japan in accessibility activities • Contribution to ITU-T SG16 and development of rec. F.790 on “Telecommunication accessibility guideline” • Several National standards exist today (JIS) to ensure access to information/communication for all user groups • Research in Japan on disaster use cases and conference on tsunami disaster preparedness in Phuket in 2007 as emergency issues. • Operator and manufacturer support for universal design in phone product line • This is oriented towards multiple disabilities

6. ICT in Transport • Challenge to organise cooperation between industries working under different business models. Issues lay at the development, producing and usage stages. • Intelligent Transport Systems (ITS) help: • to improve safety (emergency and prevention of crises), • to better manage environment challenges and • to make the car, a place as any other place where nomadic devices can be used and all services are available. BUT should not disrupt the user. • In the future, cars become docking stations for users equipment. • Need for cross-technology cooperation between standard developers at international level.

7. ICT in Healthcare • It covers a wide range of issues, like eHealth, telemedicine and accessibility. • ICT in Healthcare can be a mean to fulfil the socio-cultural and development gaps. • Need for coordination needs between public authorities and industry. • Ageing society is a lead factor for the Telecommunication market. • ICT in Healthcare is a mean to save lives with cutting in health expenditures and increasing the quality level of health services. • High quality of ICT services in Health may lead to a global increase of quality level. • Telecommunication devices must take into consideration people with special needs. • Although many standards are developed or under development, a great need for new standards remains. • Privacy is a key issue in ICT health care for patients. Trust is a key element to success of ICT in health sector.

8. Conclusions • Global coordination is required more than ever • The outcome of standards should be linked to the product cost • User involvement is a critical factor in providing products and services and therefore also in the standardization process • Affordability and human-centered approach in the standardization process