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GEAR UP Summer 2007 June 11 & 13 2007 Dr. Frank Matejcik

Dive into the world of Ishikawa diagrams with Dr. Frank Matejcik and learn about his modified methods, classic techniques, and the impact of Kaoru Ishikawa. Explore quality tools, teamwork concepts, and the practical application of Visio in this engaging session. Discover the essence of effective quality control and customer satisfaction principles.

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GEAR UP Summer 2007 June 11 & 13 2007 Dr. Frank Matejcik

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  1. GEAR UPSummer 2007June 11 & 13 2007Dr. Frank Matejcik Ishikawa Diagrams Lab

  2. How do I do this? • Normal getting out, quitting time? • Where is the regular teacher, name? • Questions, requests for me? • Are there GEAR UP gestures? bikes car operating motions. • My wish: part of the organizational improvement merit badge.

  3. Ishikawa Diagram Presentation • Other Ishikawa’s • Person behind the method • Show Visio Tool • Classic Method (Activity) • Dr. Frank’s Modified Method • EI-PI • Research Area

  4. Which Ishikawa?

  5. Nerdy Japanese Professor & Quality Guru • ASQ Award (for Humanity in Quality) • Four points that totally encompass the beliefs of Kaoru Ishikawa: • Revolution in the philosophy of management; that is, management in which humanity is respected. • Company Wide Quality Control. • Effective use of catch phrases that are adapted to the trend of the times. • Quality first concept; that is, customer satisfaction. Kaoru Ishikawa Does not like …

  6. Nerdy Japanese Professor & Quality Guru • "QC begins with the interaction of people." • Quality Circles • eventually led to the development of team concepts around the world. • "Seven Tools of Quality“ • (1) histograms • (2) cause and effect diagrams (Fishbone) • (3) check sheets • (4) Pareto diagrams • (5) graphs • (6) control charts • (7) scatter diagrams Kaoru Ishikawa Only pic found

  7. Ishikawa Diagram

  8. Ishikawa Diagram

  9. Ishikawa Diagram

  10. Ishikawa Diagram

  11. Ishikawa Diagram

  12. Ishikawa Diagram

  13. Ishikawa Diagram

  14. Ishikawa Diagram

  15. Ishikawa Diagram

  16. Ishikawa Diagram Classical Style • One Group Activity (No stopping rule) • Assumptions everyone in one room • Sometimes vote afterward • Ishikawa’s Book (Delicious Rice) • South Dakota (Delicious Hamburger)

  17. Use Visio • Visio is under Microsoft Office on SDSM&T Machines • Use the top menu in this sequence to start File > New > Business Process> Cause and Effect Diagram

  18. Frank J. Matejcik’sExtended Ishikawa (not Rika) • Works for Multiple site Questions / parallel work • Management Oriented not Publication Oriented • Additional samples by capture-recapture stats • Allows for dissent to be documented • Follow up recommendation method by QC • Sim class wants “Well written problems” • Topic: A good school trip, lunch?

  19. Matejcik’s Trial Procedure 0) Have group decide main bones & their place 1) Individually make Cause and Effect Diagrams 2) Make a group composite C & E diagram (no new contributions) 3) Complete a check sheet (mark last contribution) 4) Individually make additions sheets 5) Update the composite C & E diagram (only from additions sheets) 6) Update the contribution check sheet (Mark Last Contribution) 7) Stop or go to step 4) If stopped, vote or rank. DISSENT SHEETS CAN BE USED AT ANYTIME!

  20. Cause and Effect Sheet • Group or Individual Name • Circle Group or Individual • Date • Topic • Space to draw

  21. Additions/Dissent Sheet • Individual Name • Date • Topic • Round of Update • Addition or Descent • Space to draw

  22. Check Sheet • Contains a table • Names run across the top • Segment terms run down the side

  23. Additions Sheet • Individual Name • Round of additions • Date • Topic • Space to draw

  24. Start the class C&E ChartsEnough for today

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