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Using Your LibQUAL + Results

Using Your LibQUAL + Results. Dr. Dawn Thistle Director of Library Services Assumption College. Before you can report back to your community… Web page Newsletter article Library Summit Etc. …you need to know the answers!. Can we hear you now? Good!.

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Using Your LibQUAL + Results

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  1. Using Your LibQUAL+ Results Dr. Dawn Thistle Director of Library Services Assumption College Emmanuel d’Alzon Library Assumption College

  2. Before you can report back to your community… Web page Newsletter article Library Summit Etc. …you need to know the answers! Can we hear you now? Good! (We heard them, but, according to the data, just what did they say?) Emmanuel d’Alzon Library Assumption College

  3. Your Library Agenda(or why did you do LibQUAL+ in the first place?) • You already know where most of the problems are… or/and • You know you’re doing a good job and you want to be able to illustrate that! • Look for data that supports those perceptions • Then look for the surprises Emmanuel d’Alzon Library Assumption College

  4. What do you really want (need) to know? • Information Control • Library as Place • Affect of Service For each dimension, ask: • Who is unhappy / happy with your services? • Faculty? • Students? • Grads, undergrads, what year? • What academic disciplines give the lowest / highest grades? • What services / resources / facilities are problems or bragging points? Emmanuel d’Alzon Library Assumption College

  5. Reviewing Your LibQUAL+ Data • Your Results Notebook • Aggregated, summary data and charts • Analytics--Institution Explorer • Raw numerical data from the Core Questions, Local questions and Demographics • Comments Emmanuel d’Alzon Library Assumption College

  6. Results Notebook • Summary results with colorful visuals: • Radar charts • Thermometer graphs • Great for group presentations, i.e. Academic Council; Library Summit • Have the actual question wording handy • Make sure you REALLY understand how the graphs work Emmanuel d’Alzon Library Assumption College

  7. Core Questions: Faculty66 respondents Emmanuel d’Alzon Library Assumption College

  8. LibQUAL+ Analytics—Institution Explorer Emmanuel d’Alzon Library Assumption College

  9. Analytics, cont.Analysis “On the Fly” Emmanuel d’Alzon Library Assumption College

  10. Multi-Institution Comparison Emmanuel d’Alzon Library Assumption College

  11. Numerical Data • Excel File • Norms Tables • SPSS File (if you requested it) Emmanuel d’Alzon Library Assumption College

  12. Your Excel FileAssumption College: 142 columns, 1111 rows Necessary? Emmanuel d’Alzon Library Assumption College

  13. Edit Excel File:Remove unneeded columns Sort data Emmanuel d’Alzon Library Assumption College

  14. Continue to Edit:Add formulas Some of this can be done with the Analytics tool (but you can’t search by custom disciplines) Emmanuel d’Alzon Library Assumption College

  15. Excel Graphs • After you have edited your spreadsheets you can create graphs at a very granular level • i.e. what do business faculty think about our Affect of Service? • i.e. how do graduate students feel about the Library as Place? Emmanuel d’Alzon Library Assumption College

  16. Perceived vs. DesiredService Level (Means) Emmanuel d’Alzon Library Assumption College

  17. User Groups First Year Emmanuel d’Alzon Library Assumption College

  18. Information Control User Group Gaps Emmanuel d’Alzon Library Assumption College

  19. Associate Professor: Information Control Emmanuel d’Alzon Library Assumption College

  20. Age Groups—GapsOverall vs. Information Control Minimum Perceived Desired Emmanuel d’Alzon Library Assumption College

  21. Emmanuel d’Alzon Library Assumption College

  22. Superiority Mean by User GroupAffect of Service Emmanuel d’Alzon Library Assumption College

  23. Norms Tables from LibQual+ Website • You can compare your results with those of all other participants by year • LibQUAL+ norms have been tested and shown to be remarkably consistent from year to year • Assumption results show us to be at about the 67th percentile Overall and for Affect of Service, 66th % for Library as Place, and 58th % for Information Control Emmanuel d’Alzon Library Assumption College

  24. LibQual Comments 297 received Major topic areas: Mostly complimentary about the staff Need more hours Need more computers Too noisy on the 1st floor Need more resources (books, databases) Business Sciences Theology Qualitative research analysis software: ATLAS-ti NUD*IST, The Ethnograph, AnSWR (free) Emmanuel d’Alzon Library Assumption College

  25. ATLAS-tiPrimary Document Screen Emmanuel d’Alzon Library Assumption College

  26. Network View: Library as Place Emmanuel d’Alzon Library Assumption College

  27. Codes: Hierarchy Emmanuel d’Alzon Library Assumption College

  28. Codes Emmanuel d’Alzon Library Assumption College

  29. Emmanuel d’Alzon LibraryLibrary SummitOctober 4, 2006 • Report on the LibQUAL+ findings • Have focus groups to explore in greater detail—then report on those! Emmanuel d’Alzon Library Assumption College

  30. One year later… • We are still using LibQUAL+ data and comments to improve services • Information Literacy plan • Space planning • We are starting to use the data along with a collection analysis project • We are starting to meet with individual departments to discuss perceptions • LibQUAL+ is now a major component in the Library’s assessment plan Emmanuel d’Alzon Library Assumption College

  31. It’s still all about the BUZZ • LibQUAL+ data is extremely helpful to generate BUZZ • About your library • About how much YOU are doing to understand your patrons’ responses • Buzz about the library has been the greatest benefit! Emmanuel d’Alzon Library Assumption College

  32. THANK YOU! • Questions? • Dawn Thistle • dthistle@assumption.edu Emmanuel d’Alzon Library Assumption College

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