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Park City Municipal Corporation

Park City Municipal Corporation. Park City. Mission Statement. Through high quality service to our community and guests, we will provide a memorable and unique experience while preserving and enriching Park City's heritage, diversity and environment. Water Rates. Tiered Consumption.

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Park City Municipal Corporation

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  1. Park City Municipal Corporation

  2. Park City

  3. Mission Statement • Through high quality service to our community and guests, we will provide a memorable and unique experience while preserving and enriching Park City's heritage, diversity and environment.

  4. Water Rates

  5. Tiered Consumption

  6. Energy/Pump Fee

  7. Meter ReadingSensus MetersSensus Meter Reading Technology • Auto Read -Touch Meter Reading System • Only one read per month • Took about two weeks to read meters • Not same time each month • Winter Months only read Commercial Accounts • No way to detect leaks • Analyze Data after import (high usage, unread meters) • Closing Read – Technician to visit meter • Auto VU – Drive by • Only one read per month • Read about 4 days • Not same time each month • Could read year round • No way to detect leaks, unread meters • Analyze Data after Import (high, usage, unread meters) • Closing Read – Technician to visit meter

  8. Sensus Fixed Base AMI System • Advanced Metering Infrastructure • Deployment Began 2010

  9. FlexNet AMI • Hourly Data • System transmits that Data every 4 or 5 hours • Single month generates 720 data points per meter • System generates 3.75 million data points a month • Data points needed to generate an individual bill 2 per meter, 10,600 a month We have all this data how do we share it with our customers?

  10. Approach Wanted a way to share usage data with customers and help them identify leaks. Evaluated current options Some existing customer portal would work Nothing that would drive people to actually use them Looked into building our own solution

  11. Home Water Report

  12. Utility Analytics • Leak Detection • Irrigation Detection • Program Participation • Reports • Customer Engagement • Leak Alerts & Resolution • My Use Notifications

  13. Reporting & Tracking • Track leak status & volume • Record internal notes

  14. AMI Leak Detection • Leaks detected for SFR & irrigation accounts

  15. Detect leaks in Park City

  16. AMI Irrigation Detection Detects irrigation patterns seasonally Accounts can be viewed in a map to aid outreach

  17. Program Participation • Smart Controller Rebates • Water Audits • Rain Harvest

  18. Leak Alerts • Sent via email, text, or automated phone call

  19. Alerting to Resolution • Step-by-step resolution tool with videos & tips • All feedback and results are reported to Utility

  20. Weather Data Overlay • Weather data is tied to the zip code • Helps customers proactively monitor and plan use

  21. My Use Notifications • My Use Notifications allow customers to proactively monitor their water use • Notifications can be sent via email, text, or voice

  22. “We are out of town and appreciate the notice! We had a neighbor go inside to turn off a running toilet. Thank you for notifying us!” P. Sorenson, Park City Water customer November 2016

  23. Thank You Brenda Wilde Park City Public Utilities

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