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MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP MTAC Presentation November 6, 2002

Develop an electronic system within PostalOne! for reporting mail irregularities and provide a web-based platform for efficient processing of business mail. Improve data collection, notification, and identification processes.

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MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP MTAC Presentation November 6, 2002

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  1. MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP MTAC Presentation November 6, 2002

  2. MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP Industry Co-Chair Joyce McGarvy Crain Publications Postal Co-Chair Patrick Killeen HQ, P&DC Operations

  3. DESIRED OUTCOME • To Develop An Electronic System For The Mail Irregularity Reporting Process (PS Form 3749). • To Provide A Web-Based System • within the PostalOne! system • To Enable Postal Personnel To Enter Data • To Identify Problems With Business Mail • That Impacts The Ability To Efficiently • Process The Mail.

  4. DESIRED OUTCOME • Report Package • To Identify The Preparer And Owner Of The Mail • To Identify The Nature of The Problem and The Impact it Has On The Processing of The Mail • To Be Made Available Via The Internet To The Mail Owners and Mail Preparers

  5. CURRENT STATUS • POSTALONE! HasDeveloped A Web Based System For Reporting Mail Irregularities • Conducted Pilot Test In Washington DC & Portland OR P&DCs • DocumentedMail Irregularity Problems • Customers Were Identified and Contacted • Reoccurring Problems Were Corrected • Pilot Test Limited In Scope

  6. CURRENT STATUS • As a Result of the Pilot Tests The Following Improvements Will Be Implemented: • An Improved Data Collection Process • An Improved Data Entry Interface • An Issue Status Tracking and Customer Contact Interface For The Business Mail Entry Unit (BMEU) Users Has Been Created • A Data Exchange Interface Between POSTALONE! and the Business Service Network (BSN)

  7. OBSTACLES • Mailer Identification • Need a Process To Easily Identify the Owner & Preparer • Mailer Notification • Who Gets Notified And When • Identification Of Urgency And Magnitude Of The Problem

  8. TIMELINE • Rollout Of Improved Data Collection And Data Entry Interface ( Nov 2002) • A Limited Pilot Test Of The BMEU Interface (Status Indicator and Contact Management) To Be Conducted in November. • Expanded Pilot Test To Begin Jan 2003 • National Implementation June 2003

  9. QUESTIONS ?

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