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MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP MTAC Presentation February 6, 2003

MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP MTAC Presentation February 6, 2003. MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP POSTAL CO-CHAIR PATRICK KILLEEN INDUSTRY CO-CHAIR JOYCE MCGARVY. DESIRED OUTCOME Implement Web Enabled Continuous Process Improvement Capability

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MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP MTAC Presentation February 6, 2003

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  1. MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP MTAC Presentation February 6, 2003

  2. MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP POSTAL CO-CHAIR PATRICK KILLEEN INDUSTRY CO-CHAIR JOYCE MCGARVY

  3. DESIRED OUTCOME • Implement Web Enabled Continuous Process • Improvement Capability • Identify; Issues Impacting Efficient Mail Processing of Business Mailings • Inform; Process Owners of Identified Impacts • Improve; Through Information Management and Reporting

  4. DESIRED OUTCOME • Business Capability To: • Identify; Via Web 3749 Process – Mailing Identity (Preparer/Owner), Details of Problems, and Processing Impacts • Inform; the Mail Owners, Mail Preparers, and USPS Business Process Owners – Via the Internet (Web Reports), Messaging, and System to System Interfaces • Improve; Through Data Analysis, Information Management, and Continuous Feedback

  5. LAST STATUS • As a Result of the Pilot Tests The Following Improvements Will Be Implemented: • Improved Data Collection Process • Improved Data Entry Interface • Issue Status Tracking and Customer Contact for Resolution Interface for the Business Mail Entry Unit (BMEU) • A Data Exchange Interface Between PostalOne! and the Business Service Network (BSN)

  6. CURRENT STATUS • Data Collection and Data Entry • Developed a Data Collection Process that Facilitates the Improved Data Entry Interface • Issue Status and Resolution Management • Developed BMEU Issue Status Tracking and Customer Contact Interface • PostalOne! / BSN Data Exchange • System to System Data Exchange Developed and Tested

  7. OBSTACLES • Business Process • Identity; • Mailing Identification; Need Process to Accurately Identify the Owner & Preparer • Inform; • Mailer Notification; Who Gets Notified and When • Identification of Urgency and Magnitude of the Problem

  8. Challenges • Technical Process • Identity; • Implement intelligent mail capabilities • Improve; • Implement mobile data collection and RF infrastructure

  9. TIMELINE • Rollout Of Improved Data Collection And Data Entry Interface ( Nov 2002) • A Limited Pilot Test Of The BMEU Interface (Status Indicator and Contact Management) To Be Conducted in November. • Expanded Pilot Test To Begin Jan 2003 • National Implementation June 2003

  10. Report Card

  11. QUESTIONS ?

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