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COMMUNICATING EFFECTIVELY

Learn the importance of effective communication in the workplace, considering factors such as education, diversity, and speech and hearing difficulties. Discover the power of words, voice, and body language in conveying your message. Develop the skills needed to become an effective communicator and create positive communication images. Improve your communication through goal setting, feedback, and engaging with communication partners.

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COMMUNICATING EFFECTIVELY

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  1. COMMUNICATINGEFFECTIVELY Rebecca L. Gould, MSC, CCC-SLP MedSpeech, Inc. Voice & Swallow Center, Inc.

  2. COMMUNICATION “MUTUAL UNDERSTANDING OF SHARED INFORMATION”

  3. WHY BOTHER ? Consider the following: • A majority of our work force has twelve years or less formal education. • One of every five employees is a minority: American Indian, Asian, Black or Hispanic. • Women are overcoming traditional stereotyped roles in the work place and occupying a wider diversity of jobs and responsibilities.

  4. WHY BOTHER ? • The majority of our nation’s work force has had no formal speech training beyond minimum class recitation in school. • One of every 20 employee, on an average, has a speech or hearing problem that would benefit from intervention.

  5. COMMUNICATINGEFFECTIVELY We spend 70% of our waking day in some form of communication. Research: • Listening 45% • Talking 30% • Reading 16% • Writing 9%

  6. COMMUNICATINGEFFECTIVELY

  7. COMMUNICATION MESSAGE • Words to say • Voice • Body language/image

  8. COMMUNICATINGEFFECTIVELY • Words you say 7% * • Voice 38% • Body language/ • image 55% * Congruency

  9. BODY LANGUAGE “IT IS BETTER TO SAY NOTHING AND APPEAR A FOOL THAN TO SAY SOMETHING AND REMOVE ALL DOUBT”

  10. VOICE Judgments: • Age • Gender • Socioeconomic status • Attractiveness • Intelligence

  11. TIP IF ONE USES HEALTHY VOICE HABITS THEY CAN MAINTAIN A YOUTHFULL SOUNDING VOICE FOR A LIFE TIME

  12. EFFECTIVE COMMUNICATOR • Mastery of the total communication message which creates a positive communication image. • Mastery of communication with themselves as well as others. • Rapport developing ability. • Good/excellent listening skills.

  13. HOW IMPROVE? • Develop goals. • Feedback from recording, videotaping. • Communication partner.

  14. THANK YOU

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