ALFREDO LOBO National Institute of Metrology, Standardization and Industrial Quality-Inmetro

1. SECOND INTERNATIONAL FORUM ON MARKET SURVEILLANCE THE BRAZILIAN EXPERIENCE ALFREDO LOBO National Institute of Metrology, Standardization and Industrial Quality-Inmetro Director of Quality

2. Summary The conformity Assessment Activity in Brazil Following UP Products in the Market The Difficulties in Brazil When Following UP Products

3. Organization and Management of the Activity of Conformity Assessment In Brazil • Systemically managed • Policies and Guidelines Established by a National Council • The National Institute of Metrology and Quality - Inmetro is the manager of conformity assessment programs and official accreditation body

4. Inmetro Activities Scientific and Industrial Metrology Legal Metrology Conformity Assessment Accreditation of Bodies and Laboratories Focal Point for WTO Agreement on Technical Barriers to Trade

5. Mechanisms of Conformity Assessment used in Brazil • Certification • Supplier’s Declaration • Labeling • Inspection • Testing

6. Conformity Assessment - Indicators - • Families of Products with Conformity Assessed Compulsorily 65 • Families of Products with Conformity Assessed Voluntarily  210 • Nº of ISO Certificates issued 18.128 • Nº of ISO 14000 Certificates issued 1.703

7. Following UP Products in the Market • Inspection, executed by police officers • Verification of Conformity

8. Prioritization of the Family Products to be Analyzed • Risks that the products offer; • Products history on the market, particularly consumers complaints; • Conformity assessment mechanisms.

9. Following up Products in the Market NAME OF THE PROGRAM MARKET SURVEILLANCE INSPECTION CHARACTERISTIC Verify whether conformity assessed products available in the point of sale maintain the features based upon which they were granted a license to bear the conformity mark Verify whether products available in the market bear Brazilian Conformity Assessment Mark OBJETCTIVE Inmetro’ engineers specialized in establishment of conformity assessment procedures Network of public (police officers) delegated by Inmetro RESPONSABILITY

10. Following up Products in the Market - Cont. - Collect samples in the points of sale and execute test in accredited laboratories Identify frauds and wrong information FOCUS Improve the conformity assessment procedures (Preventive characteristic) Punishment (Corrective characteristic) CONSEQUENCES • Improve Consumers relations • Improve fair competition Improve Brazilian Competitiveness BENEFITS The Brazilian Society (Companies, Consumers, Certified Bodies, Accredited Laboratories, Regulators, etc...) • Consumers • Serious companies BENEFITIERS

11. RESULTS - About The Inspection - YEAR 2002 2003 2004 NUMBER OF INSPECTED UNITS 35.676.937 51.409.594 71.501.503 1,41 % 2,71 % 1,24 % IRREGULARITIES

12. RESULTS - About Market Surveillance - Family Products With Conformity Assessment 14 858 Manufacturers involved Units of Products that were collected for the sampling 17.069 Sales Points where the samples were collected 918 Families Products Tested which Demonstrated the need of improvement in the Conformity Assessment Procedures 6 (among of 14)

13. Difficulties In Brazil • Territorial extension; • Low practice of demanding claims; • Vulnerabilities of judicial system.

14. FOLLOWING UP PRODUCTS IN THE MARKET CONTRIBUTES TO MEET THE MAIN CONCEPT OF CONFORMITY ASSESSMENT: “TO PROPITIATE SUITABLE DEGREE OF CONFIDENCE IN THE PRODUCT CONFORMITY, BY THE LOWER POSSIBLE COST FOR THE SOCIETY”

15. - Contacts of Inmetro -  Inmetro’s Home Page http://www.inmetro.gov.br  Call Center 0800 285 1818  Questions to Inmetro pergunte@inmetro.gov.br  Consumers Site www.portaldoconsumidor.gov.br