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The power of information

Explore the impact of accurate information in healthcare consulting, from clinical indicators to performance monitoring. Learn how information drives success and shapes clinical practices, coding, and decision-making. Uncover the role of data in meeting business needs and improving healthcare outcomes. Discover consultancy, training, and research solutions offered by CHKS to enhance performance and drive change in healthcare organizations.

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The power of information

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  1. The power of information Janet Witty 9 November 2007 www.chks.co.uk

  2. It’s all a bed of roses being a consultant – isn’t it? • Glamour • Travel • Hotels • Hospitality • Working from home

  3. The power of information • Is information ready? • Information as a business tool • The impact of inaccurate information • The power of accurate information • The road to success • The challenge

  4. Is information ready? • Has information been ready for • Clinical indicators? • Clinical audit/effectiveness? • Performance monitoring? • Purchaser/provider split? • And now • Market economy?

  5. The information function – is it ready? • Where is it? • Which directorate? • Does everyone know about you and what you do? • Are you out there promoting yourselves? • Why is it invisible in some organisations?

  6. Is ‘business tool’ the latest phrase? • A bit of all things to all men – who wants what • Performance, clinical governance, staffing and finance – who remembers Mrs Korner? • Market economy – where is the work coming from and where is the potential work going to? • Even as priorities change you can’t afford to take your eye off any of the balls – Maidstone!

  7. Is information meeting the business need?Is it ‘fit for purpose’? • Quantity • Quality • Accessibility • Ownership • Responsibility

  8. Consultant/speciality information • Consultant /specialty transfers • Ward transfers • Admissions units • On-call rota and sub specialty

  9. Length of stay information • Rogue dates of admission • Incorrect specialty • Multiple transfers – are they for clinical reasons? • Rehabilitation units

  10. Day case information • Getting onto the waiting list correctly • Day case overstays • Clinical performance • ICD10: K40 – OPCS4.4: K40

  11. Clinical Coding Your organisations future depends on this. • Clinical coding should be painting a picture of patient care • Clinical involvement • Source documentation • Audit and training

  12. CHKS Survey for 2006

  13. What can be done about this? • Consultants will always say the information is rubbish – don’t always assume they are wrong • Basic audit routines • Experts at CHKS who can do: • Process reviews for information/clinical coding • Case note reviews • Comparisons with other organisations • Reports with recommendations

  14. Need to get off the downward vicious circle and onto The upward virtuous spiral

  15. What can be done with accurate information • Changing clinical practice • Sub specialisation • On call rotas • Pre operative assessment for transfers in from other hospitals • Changing business practices - Appointed extra consultants - Increasing angioplasty for reduce LOS -influenced the purchasing intentions after producing the Joint Strategic Needs Assessment to underpin the 3 year PCT Strategic Commissonisng Plans

  16. What we believe in Insight for better healthcare

  17. The CHKS healthcare performance cycle Coding & data management PRODUCTS CONSULTANCY TRAINING RESEARCH Performance measurement Benchmarking Health economics Predictive modelling Accreditation & healthcare standards Decision, action & change Process review & audit

  18. So do you think you are ready? • Can information meet the changing and rising demands from all stakeholders? • Is information correctly positioned in your organisation? • Are we prepared for the true healthcare market economy?

  19. Thank you Janet Witty www.chks.co.uk

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