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Hong Kong Total Quality Forum

Hong Kong Total Quality Forum. What is Quality? Insights from Assessing Quality Award Winners Dr. T.Y. Lee. HKMA Quality Award. Adopts MBNQA criteria No separate award category Awards: Gold, Silver, Bronze. Assessment Procedure. Initial Submission Final Written Submission

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Hong Kong Total Quality Forum

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  1. Hong Kong Total Quality Forum What is Quality? Insights from Assessing Quality Award Winners Dr. T.Y. Lee

  2. HKMA Quality Award • Adopts MBNQA criteria • No separate award category • Awards: Gold, Silver, Bronze

  3. Assessment Procedure • Initial Submission • Final Written Submission • Presentation Workshop • Site Visit • Final Judging

  4. Island Shangli-La MTRC McDonald’s Glorious Sun Town Gas PARKnSHOP COSCO Synergis KMB RICOH Eurasia Urban Group CLP Past Award Winners

  5. Core Values and Concepts • Visionary Leadership • Customer-Driven Excellence • Organizational and Personal Learning • Valuing Employees and Partners • Agility • Focus on the Future

  6. Core Values and Concepts • Managing for Innovation • Management by Fact • Social Responsibility • Focus on Results and Creating Value • Systems Perspective

  7. Award Criteria FrameworkA Systems Perspective Organizational Profile: Environment, Relationships, and Challenges Strategic Planning Human Resource Focus Leadership Business Results Customer and Market Focus Process Management Measurement, Analysis, and Knowledge Manageemnt

  8. Thank You

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