Emergency Procedures

1. Banks Logo Emergency Procedures

2. Bomb Threat Chemical Spill Fire / Explosion Flood Power Outage Severe Weather: Tornado Winter Storm Telecommunications Potential Emergency Events Introduction

3. Emergency ProceduresNon-Business Hours • Call (9) 911 • State Your Name • State the Building Location • City – Address • State the details of the situation • Contact Security Officer

4. Emergency ProceduresBusiness Hours • If you encounter a situation where a facility problem has occurred: • Contact your Manager, Security Officer, or (9) 911 depending on the emergency • State Your Name • State the Building Location • City – Address • State the details of the situation • To avoid panic, do not discuss the situation with anyone else

5. Department Manager • Call (9) 911 or Security Officer • State Your Name • State the Building Location • State the details of the situation • Await further instructions

6. Evacuation / Assembly Locations • If facility evacuation is deemed necessary, employees will evacuate and proceed to the designated assembly location; • City – Location

7. 1) Listen for announcement and direction from Management. 2) Secure Work Area Evacuation / Assembly Procedures 3) Evacuate Building Do Not Run! 4) Use Stairways 5) REMAIN CALM • 6) Proceed to designated assembly area 8) Await further instruction 7) Check in with your department manager 9) DO NOT LEAVE AREA WITHOUT APPROVAL

8. 1) Check rest rooms 2) Check lunch room Evacuation / Assembly ProceduresFor Sweepers / Managers 3) Sweep department to ensure all employees have been evacuated 5) Account for all staff 7) Await the All Clear signal….. 4) Proceed to assembly location 6) STAY TOGETHER

9. Bomb Threat • Employee Receiving Bomb Threat Call: • Remain Calm • Adopt an attitude of Skeptical Cooperation • Attempt to transfer call to Security Officer or department manager • Attempt to get another employees attention. • Do not use verbal signal • Do not let the caller know you have alerted others

10. Listen carefully to what the caller saysListen for clues to the callers identity and location • Make note of the caller’s age, sex, and accent • Pay attention to caller’s attitude and use of language • Make note of who the caller sounds like (does the caller sound familiar) • Listen for background sounds that may provide clues to their location

11. Document Call(use Bomb/Kidnap Threat Response Form) • Gain information by asking questions: • Who is this? • Where are you calling from? • When is the bomb going to explode? • Where is the bomb located? • Is it in the open or concealed? • Did you place the bomb?

12. Assure the caller you want to cooperate • Advise caller of any difficulties • Try to negotiate for time • Notify Manager after hanging up • Give Manager Bomb Threat Response Form • Do NOT discuss threat with anyone • Await further instructions • Search your area • Do NOT touch or move any suspicious package • Cooperate with authorities

13. Department Managers • Call (9) 911 • State Your Name • State the Building Location • State the situation (bomb threat) • Provide Information • Contact Security Officer • Initiate Evacuation • Keep Bomb Threat Response Form with you

14. 1) Respond to evacuation announcement. 2) Secure Work Area Employees 4) Do not touch or move any object or package 3) Conduct visual search as you are leaving 5) Evacuate Building Do Not Run! • 6) Proceed to designated assembly area 7) Check in with your department manager 8) Await further instruction 9) DO NOT LEAVE AREA WITHOUT APPROVAL

15. Chemical Spill Release • Discovering Employee • Call Security Officer or Manager • State Your Name • State the Building Location • State the details of the situation • Await further instructions from Security Officer

16. Employees • Do NOT evacuate the building unless instructed • Do NOT turn off any power source or use phone • Do NOT stop at restroom facilities or drink water • Do NOT start your vehicle • Await instructions from authorities or Security Officer.

17. Fire & Explosion

18. Discovering Employee • Notify Manager • State your name • Area within the building affected • State details of situation • Do not discuss details with others

19. Department Manager • Call (9) 911 or Security Officer • State your name • State the Building Location • State details • Initiate evacuation • Close doors

20. 1) Respond to notification of evacuation Employees 2) Secure work area 3) Close office doors • 4) Evacuate Building

21. 1) Close door to confine/slow fire’s spread 2) Use back of hand to test door before opening. Fire Safety Tips 3) If caught in smoke, crawl take short breaths, breathe through your nose. 4) If clothes catch on fire – Stop, Drop & Roll.

22. Using a Fire Extinguisher PPull the Pin AAim the extinguisher at the base of the fire SSqueeze the lever / trigger SSweep the extinguisher from side to side

23. Flood

24. Discovering Employee • Contact Manager • State your name • Area within the building affected • State details of situation • Do not discuss details with others • Await further instructions from Security Officer.

25. Department Manager • Call Security Officer • State your name • State the Building Location • State details • Initiate evacuation upon receiving instructions

26. Respond to notification of evacuation Employees Evacuate building following evacuation / assembly procedures

27. Power Outage • Discovering Employee • Call Security Officer • State Your Name • State the Building Location • State the details of the situation • Await further instructions from Security Officer

28. Severe Weather Tornado

29. Department Manager • Determine severity of threat • Direct employees to designated shelter area: • City – Location

30. 1) Secure work area 2) Proceed to designated shelter area Employees 3) Check in with manager 4) Remain with department • 5) Do not leave shelter until all clear is given

31. Severe Weather Winter Storm

32. General Information • Senior Management will determine if the facility should close or remain open. • Senior Management will contact department managers and advise them of the facilities status. • Managers will advise staff members of the facilities status and their role in the work day.

33. Telecommunications Failure • Discovering Employee • Call Security Officer • State Your Name • State the Building Location • State the details of the situation • Await further instructions from Security Officer

34. Building Security

35. Building AccessEmployees • Employees use keys to enter the building and restricted areas. • Lost keys must be reported to Security Officer immediately • Some areas to the building are restricted to authorized personnel only.

36. Building AccessNon-Employees • Non-employees are Vendors, Visitors, Clients, Former Employees, etc • All non-employees must be escorted by an employee • If you are expecting a visitor notify the appropriate personnel • When your visitor arrives you will be notified and expected to greet them in the reception area • Escort the visitor throughout the building • Escort the visitor back to reception area • Employees noticing an unescorted non-employee should inquire who they are, where they should be, and why they are in the building

37. Questions?