Information Technology Resource Centre

1. Information Technology Resource Centre Roles, Services and Work Plan of the Information Technology Resource CentreJohn FungThe Hong Kong Council of Social Service

2. Information Technology Resource Centre IT Development in Social Service Sector: opportunities for • NGOs to enhance service / administration • SWD to improve overall productivity of the sector • HKCSS to provide a tangible service for member organizations • IT Business Sector to make money and do good simultaneously

3. Information Technology Resource Centre IT Development in Social Service Sector: needfor • NGOs to make wise decisions so as to acquire best possible IT solutions • SWD to take the lead in IT development and ensure proper use of IT investment • HKCSS to establish a dedicated, quality IT team to serve member agencies • IT Business Sector to market and provide their services cost effectively

4. Information Technology Resource Centre Why ITRC? An ALL-WIN mechanism for NGOs SWD HKCSS Business Sector and indirectly, all the clients we serve

5. Information Technology Resource Centre Mission Promote effective use of IT in sector via Research & Development Capacity Building Special IT related Projects Providing quality IT solutions (products and services) for NGOs at bench marking prices

6. Finance of ITRC Income 1: Lotteries Fund Projects Income 2: Part of HKCSS Subvention Income 3: Service Charge from NGOs Target: be self-financed by June 2004 when Lotteries Fund ceases to cover most of the expenditure Information Technology Resource Centre

7. Information Technology Resource Centre Research and Development - some examples • Web Accessibility Research (EOC) • Web Accessibility Survey of NGOs websites • Application of text-to-speech technology • Application of e-learning • Application of positioning technology • Financial / HRM package evaluation • Social Service Knowledge Network • Video conferencing for admin / service

8. Information Technology Resource Centre Capacity Building - some examples • Friends of ITRC - Free electronic newsletter • Free seminars and exhibitions (e.g. new products, virus, trouble shooting) • Free training courses (e.g. LAN,Database,Web, coming up: Project Management) • Free on-site talks and sharings on request • Coming up: Free Guided Tours to IT-Expo • Coming up: HUSITA conference Aug 2003

9. Information Technology Resource Centre Special Projects • Compuaid - Recycling old computers for elderly and people with disabilities • Social Welfare Information Kit - On Line (special features: DSS in digital map) • Web Care - Unified, accredited training curriculum and voluntary trainers for disadvantage groups • Placements for VTC students

10. Information Technology Resource Centre Products and Services • IT Supplies • Internet Services • Technical Support and Servicing • System Consultation • System Development • Project Management

11. Information Technology Resource Centre IT Supplies • Hardware: Personal Computers, Notebooks, LCDs, Scanners, PDAs, Printers, Toners and other peripherals • Software: Most popular general applications & a range of specialized packages e.g. statistical, library, membership, accounting, games • Carrying about 1000 different products • Collective Bargaining -> Bench-Marking -> Savings for the whole sector

12. Information Technology Resource Centre Internet Services • Domain Name Registration Service • Web Design and Implementation • Web Content Development / Maintenance • Web Hosting/Email (1st class Data Centre) • Bandwidth of various capacity ( Dial-up, Leased Line, Broadband, VPN ) • Free hosting for short period projects

13. Information Technology Resource Centre Technical Support and Servicing • Free Support Hotline • Free On-line support • On-site Support / Maintenance (ad hoc) • On-site Support / Maintenance (regular) • On-site tailored training • Support to technical staff in NGOs • Network design and implementation • Backup and Disaster Recovery

14. Information Technology Resource Centre System Consultation • IT Strategy for Agency • IT Management & Policy • Software Assets Management Advice • Knowledge Management Advice • Conceiving IT Projects • Assistance in Proposal Writing • (Un)Fortunately these are all Free

15. Information Technology Resource Centre System Development • Wide range of type and size • Group of or Single NGO • Include training, maintenance and documentation • Charged at cost of development • 12 products open to NGOs and a few internal products for use in HKCSS

16. Information Technology Resource Centre Project Management • Project Range (Development, Procurement, H/W, S/W, mixed) • Project Size ($x,xxx - $x,xxx,xxx) • Project Phase (Whole or Partial) • e.g. Writing Project Brief • e.g. Vendor Selection • e.g. Design and Conduct Acceptance Tests • e.g. Contract Management • e.g. Project Management embedded

17. Road Ahead Deliver the different services prudently and systematically Maintain a healthy balance of $ and non-$ activities Further streamlining of procedures to enhance productivity More effective channels to collect customers’ feedback Information Technology Resource Centre

18. Information Technology Resource Centre Thank You