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inContact Development & Integration Community

inContact Development & Integration Community. David Facer. Why integration?. The quote that stays on the whiteboard:. Nothing we do is any good if we can’t make it work with what you’ve got. How I Look at the inContact World. Applications. Data. Current. ACD Web Services. Applications.

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inContact Development & Integration Community

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  1. inContact Development & Integration Community David Facer

  2. Why integration? The quote that stays on the whiteboard: • Nothing we do is any good if we can’t make it work with what you’ve got.

  3. How I Look at the inContact World Applications Data

  4. Current ACD Web Services Applications Data

  5. The Vision Legacy Systems Social Media Agent Mgnt System Accounting System Knowledge Base Agent App Plugin Browser Plugin CRM CRM WFM Forums Blogs Reporting ACD Web Services Interaction API Data API Community

  6. Q3FY09 Legacy Systems Social Media WFM API Knowledge Base Browser Plugin Plugin Agent CRM WFM Forums Blogs ACD Web Services Interaction API Data API Community

  7. The Vision Legacy Systems Agent Mgnt System Accounting System Knowledge Base Agent App Plugin Browser Plugin CRM CRM WFM Forums Blogs Reporting Tools ACD Web Services Interaction API Data API Community

  8. Introduce Panelists • Chris Spear – ESS • Ryan Redmond – Customer Dynamics • Gloria Engler– CCCIS • Jason Ziolo– Riverstar • Dave Noderer – Global Response/Computerways

  9. Discussion • Questions • Challenges • Roadblocks/Hard technical barriers • Examples

  10. Three Key Takeaways One Two Three There are good ways right now to integrate your existing systems with inContact. More are coming. We are committed to broadening the inContact ecosystem to work with the systems our customers use. Start now. Prioritize your integration initiatives and start with those that will yield the greatest benefits.

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