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Welcome to the Interactive Survey System

Welcome to the Interactive Survey System. What Is the Interactive Survey System?. Online, interactive version of the documents needed for NCQA accreditation, certification, recognition or evaluation programs Two components Structure & Process Measures Survey Tool (ST or “Tool”).

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Welcome to the Interactive Survey System

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  1. Welcome to the Interactive Survey System

  2. What Is the Interactive Survey System? • Online, interactive version of the documents needed for NCQA accreditation, certification, recognition or evaluation programs • Two components • Structure & Process Measures • Survey Tool (ST or “Tool”)

  3. Key Features • Clear, concise web publication • Layered information • Submit survey info electronically via NCQA secure Web site • Review all information at NCQA

  4. So What Does It Mean for You? ISS Tool released March 30, 2009 Tools sent for each SNP benefit package Special attention to Cohort selection Completed Tools due to NCQA no later than June 30, 2009 Survey starts once you click “SUBMIT” No Assessment status No Re-assessment Process Plan Comment Period Occurs after Survey Submission Brief turn around time

  5. Select Cohort • Cohort I –Effective1/1/2007 – 2008 Submission – SNP 4-7 only SNP 7 is (2C & 3B) • Enter Survey Tool • Click Set Up Survey Tool • Select Evaluation Option • Select Cohort, for Readiness Evaluation then Save • Cohort II – Effective 1/1/2008 – No 2008 Submission – SNP 1-6 – 7A & B not required

  6. Don’t Wait to Submit Structure & Process Measures due to NCQA by June 30, 2009 • SNPs do not have to wait until June 30th to submit their S&P Survey Tool. If you finish early, you may SUBMIT early. • Heavy volume at the end of June may cause delays. The sooner you get it in, the smoother it will be.

  7. Resources • Use NCQA’s Policy Clarification Support (PCS) system when you have questions on S&P measures/elements. Web address:http://app04.ncqa.org/pcs/web/asp/TIL_ClientLogin.asp Link from SNP Web page:www.ncqa.org/snp.aspx • Use NCQA’s Customer Support when you have ISS or general questions Tel: 888-275-7585

  8. The Survey Beginsat Submission!!!

  9. Survey Process • Organization submits completed Survey Tool with attached documents • NCQA survey team assesses performance against all Structure & Process measure requirements • Plan Comment Period – document clarification • Final scores analyzed for inclusion in report to CMS • NCQA will not publicly report SNP data

  10. Documentation Preparation Strategies

  11. Developing Your Documentation System • Build an electronic system for all documentation to be linked to Survey Tool • Not required to keep documents in a central file….but this is a common practice • Use any organizing principle you wish • May pull from different areas – may help in version control

  12. ST Documentation Library • Central reservoir of all reference materials for compliance • Sort by document, standard, file path and date • Load into the library and then link with specific elements

  13. Document Uploading • Start early • Send documents in bunches • Copy your documents from your network to your hard drive, and upload from there • Upload during off-peak hours Uploading Documents *Attaching & uploading are 2 distinct processes* – Start with documents you have loaded and linked to elements in Library – Must upload to NCQA secure server

  14. Documentation Requirements • For security and data protection only allow file types: • .CSV, .DOC, .GIF, .JPG, .MPP, .PDF, .PPT, .RTF, .TXT, .VSD, .XLS • Convert others to .GIF, .JPG via scanner or to .PDF using Adobe® Acrobat® • Do not send Zip files to NCQA • Save documents to 2003 version • Do not send PHI

  15. Documentation - Scanning • To minimize file size and retain readability • Save scanned documents in .GIF, .TIF, .JPG format • Color images: 80 dpi and 8 bit (256) color settings • Text pages: 80 dpi and 2 bit (black and white or line art settings) • Black/white image: 80 dpi and 8 bit (256 color) settings or 80 dpi and 8 bit scale (256 shades) settings

  16. Documentation Tips • Highlight key sentences • Focus on only what element requires • Limit size and number • Use only pertinent pages with cover page that provides the context • Unless element requires multiple documents, one is sufficient • Use hyperlinks in documents if you wish

  17. What Should I Put in the Support Text Box? • Use this area to communicate with NCQA • Utilize page & paragraph number field • Brief summary of information – focus on what the element requires • If element has multiple factors, consider using this field to map out information • Not sufficient to cut and paste info into this box, must still attach supporting documentation

  18. How to use the Comment Box • Comment Box is different from the Support Text Box • Requires SNP to include additional information related to a specific element or factor • SNP 1: Element A Comment Box • NCQA is looking for information regarding the eligibility criteria used by plans for case management and the % of members enrolled in case management • SNP 1: Element B Comment Box • NCQA is looking for other referral sources for CM

  19. Check Survey Tool • Link Documents to Elements • Verify Documents in Library are uploaded • Perform Completeness Check • Submit Tool

  20. This Is It !

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