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Energy Saving Trust South East Centres Kent, Surrey and Sussex – KSS

Energy Saving Trust South East Centres Kent, Surrey and Sussex – KSS Thames Valley and Solent - TVS Graham Dear – Advice Centre Manager, KSS Jan Deacon – 1 to 1 Support Manager, TVS. 27 th February 2009. KSS Centre in 2009-10…. Overall structure remains the same

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Energy Saving Trust South East Centres Kent, Surrey and Sussex – KSS

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  1. Energy Saving TrustSouth East CentresKent, Surrey and Sussex – KSS Thames Valley and Solent - TVS Graham Dear – Advice Centre Manager, KSS Jan Deacon – 1 to 1 Support Manager, TVS 27th February 2009

  2. KSS Centre in 2009-10…. Overall structure remains the same • Recruitment - Advice Centre Manager - Operations Manager - Marketing Manager - 121 Support Officer - Centre Support - Project Officer - 8 Advisors • Advice Centre – Thornton Heath • Sub-contractors – The Energy Centre - AEA Energy and Environment

  3. TVS Centre 2009-10.... • Staff • At recruitment for Centre Manager (Brad Hook Acting) • Marketing Manager • Operational Manager • 4x 1 to 1 Managers • Transport Advisor • 7x Outreach Advisors • 7x Telephone Advisors • Presence – Milton Keynes and Witney • Sub Contractors – tEC and NEF

  4. How we advise customers • 0800 512 012 / www.energysavingtrust.org.uk/check • All advisors trained to provide detailed advice and make referrals to grants, offers • Energy hierarchy • Low cost/no cost - behavioural • Measures that cost effectively reduce CO2 – insulation remains a priority measure • Also transport (use less, drive smarter, buy efficient) • 09/10 - Businesses (employees) - waste & water • Renewables • Reactive advice as required • Proactive advice only when appropriate

  5. Outreach Programme • Out-reach events in 09-10 • Concentrating on areas with a high footfall e.g. • Heathfield Farmers Market. • Shopping centre's. • Technology show cases – Concentrate on large organizations and events e.g. Kent County Show, Blenheim Horse Trials etc • Transport advice • Concentrating on Local Authorities and Businesses with 500 employees e.g Pfizer, Thames Valley Police

  6. KSS ESTac Activities 09/10 - Surrey

  7. ESTac Activities 09/10: W Sussex

  8. ESTac Activities 09/10: E. Sussex

  9. ESTac Activities 09/10: Kent

  10. 121 Local Authority Support Programme The KSS ESTac covers 35 District and Borough Local Authorities, 3 Counties and 2 Unitary Authorities, Medway and Brighton & Hove. 121 Support Programme • Medway • Maidstone • Swale • Tunbridge Wells • Elmbridge • Epson & Ewell • Reigate & Banstead • Arun • Mid-Sussex • One new LA engaged

  11. TVS 1 to 1 Support • 30 Local Authorities, 5 Counties, 10 Unitaries • Currently within Programme; • West Oxfordshire • Slough • South Buckinghamshire • Test Valley • Isle of Wight • Havant • 6 new LAs for 09-10

  12. HEC Mailings to Local Authority Areas • Waverley BC 30,000 • Tonbridge & Malling 30,000 • Shepway 30,000 • Reigate & Banstead 30,000 • Runnymede 30,000 • Canterbury 30,000 • Swale 30,000 • Arun 30,000 • Epsom & Ewell 30,000 • Rother 30,000 Total 300,000

  13. Low Carbon Communities • KSS - 8 existing Low Carbon Communities and 2 initiated. • TVS – 8 existing and 4 new Low Carbon Communities Partnerships • South East Home Insulation Partnership • DCReASE

  14. KSS Key Performance Indicators Targets 2009/10 • Key Performance Indicators • KPI 1 Advice Contacts • Customer Led Advice 50,400 • Digital Advice tools 7,000 • Advice Mailing responses 33,200 • Standard Outreach Events 5,400 • Employee Engagement 1,200 • Community Outreach Events 1,200 • Transport 10,000 • Total Advice Contacts 108,400 • KPI 3 Impact • Targeted Carbon Savings tC 19,242 Total Carbon Saving tC 195,934

  15. TVS Targets 2009-10 • KPI 1 Advice Contacts • Customer Led Advice 48,000 • Digital Advice tools 2,000 • Advice Mailing responses 23,000 • Standard Outreach Events 5,000 • Employee Engagement 2,000 • Community Outreach Events 800 • Transport 11,000 • Total Advice Contacts 80,800 • Targeted carbon savings tC 92,417 • Total tC saving 395,417

  16. Issues • Transport Advice • Installations • Renewable energy • Waste • Water

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