Service Management Office

1. Service Management Office https://navvia.com/service-management-office/

2. A service management office (SMO) is a center of excellence within your organization chartered to improve the quality, effectiveness. Read more at… https://navvia.com/service-management-office/

3. What does a Service Management Office do? Centralized SMO function Coordinating across autonomous teams Process Documentation and Monitoring 3

4. Value of a Service Management Office Centralized Shared Capabilities SMOs are an ideal place to manage capabilities and operational activities that can be shared throughout the organization. Centralizing these activities provides economies-of-scale, the ability to manage resources more efficiently and reducing performance variability in the service experiences provided to end users. Some of the most common shared capabilities a SMO manages include: 4

5. Shared Expertise Service-management-office functions can be a highly effective tool for organizing and sharing expertise throughout a large organization. This builds upon the “center-of-excellence” concept that, even in distributed organizational structures, provide an opportunity to share ideas and experiences and propagate best-practices. 

6. Service Assurance There are many service-management activities that require centralized coordination, even in highly distributed IT organizations. These are often thought of as management support and/or governance activities required to provide all-up service assurance for the organization. Examples of service assurance activities the SMO manages include: Business Continuity and Disaster Recovery Planning SLA Definition, Monitoring and Reporting Service Quality Organizational Risk Management Regulatory Compliance

7. Contact Us USA 9075 BluffviewTrce, Roswell, GA 30076, USA County Name: Fulton County Toll-free 8666090677 Tel 7709922270 Fax 7709939684 Visit us - https://navvia.com/