Wellesley Free Library Interlibrary Loan Department

1. Wellesley Free Library Interlibrary Loan Department An Interlibrary Loan Center for over 40 years

2. How to contact us • Sue Kaler , skaler@minlib.net, 781- 235-1610 x1112 • Interlibrary Loan Supervisor • Ann Callahan, acallahan@minlib.net, 781-235-1610 x1233 • Debbi Lane, dlane@minlib.net, 781-235-1610 x1111 • Jonathan Reinhart, jreinhart@minlib.net, 781-235-1610 x1276 • Office email, rgnill@minlib.net • Office fax, 781-237-4875 • Toll free number, 800-850-7450, extensions above

3. What can we get for you? • We will request returnable items for you. • Books • Audiobooks • CDs, cassettes • DVDs, VHS recordings • Reels of microfilm, etc. • Scores • Theses or dissertations • Other material you will eventually return to the lender

4. We are unlikely to get • Brand new items • Very popular items • Textbooks are difficult • Loans do not cover a semester • Theses and dissertations are difficult, although worth giving a try • Genealogies are difficult • If a particular name is needed, supply that • Some lenders will copy sections

5. What should you try first? • Check your own network, if possible • MVLC, NOBLE, Metro Boston, if possible • Check the Massachusetts Virtual Catalog, if possible • If you know the item is available at a public library in Massachusetts, tell us that • That news may change our workflow • For older items, try Google Books or the Internet Archives • Items may be available full-text online for free

6. What about articles? • Request articles from magazines or journals from Boston Public Library • Go to this URL: http://illiad.bpl.org/ • Log in with your BPL card number (14 digits starting with 29999) • Your pin is ill (in lower case) • Contact Susan Applegate with questions • sapplegate@bpl.org • 617-536-5400

7. Making Requests • Go to: http://www.wellesleyfreelibrary.org • Navigate to regional services • Navigate to Interlibrary Loan Form for Libraries • Bookmark this URL • http://www.wellesleyfreelibrary.org/Regional/Interlibrary_Loan_Request_Form.html • Log in using the 14 digit ID used for Boston Public Library’s Illiad Sevice • The password is ill (in lower case)

9. Wellesley’s Clio Site • Clio is a system that allows us to take your requests efficiently. • You can also track the progress of your requests, update items as received and returned and request renewals. • We will update Clio as you inform us that you have received and returned items. • This will inform the lender of the current whereabouts of their item.

11. What we need about you • Your town or institution name will fill in • Your phone number will fill in • We need a contact name or initials in case we have questions • Fill in as much or as little about your patron as you feel is comfortable • Potential lenders will be able to see the patron name, but no other patron information

12. Confirming email to you • If you fill in your email address, Clio will send you an echo of the request you have just submitted to us • Unlike Illiad, Clio does not give you a transaction number at this point • Clio costs about one third as much as Illiad

15. The Request Form Cont’d • Put in as much bibliographic information as you have available • An accurate OCLC number is very helpful • We need to know format for non-book materials • After June 30, 2010 • We need to know if you’re willing to pay lending fees • Free only, Up to $10, $11 to $19, $20 and over • We need to know how you want to return • Delivery only, mail OK, UPS OK, Canada OK

16. Viewing your old requests • You will see them two days after you request them • Your list will be sorted by author with a secondary title sort • If there is no author, the request will sort by title above all the ones with authors • Requests stay on the list for 14 days after the last update • Each request will have a local status and an OCLC status • We might have an even more current status at our office

17. What each local status means • Pending: request has been made on OCLC • RecLoan: Returnable item has been received and we have updated Clio • RecCopy: Photocopy has been received and we have updated Clio • Returned: Item has been sent back to lender and we have updated Clio

18. What each local status means (2) • Unfilled: All potential lenders have refused this request. We may make another request. • Cancelled: We have given up on getting this item. We will also inform you by email. • We will give you some idea why we were refused • We will especially tell you if we were unable to find lenders charging what you were willing to pay

19. What each OCLC status means • Pending: No one has said yes • InProcess: A lender is actively considering • Shipped: The item is on its way • Received: The lender knows we have it • Renewal OK: They have renewed and the due date is the new one • No Renewal: They have denied our renewal request • We will also contact you asking for a prompt return

20. What each OCLC status means (2) • Returned: The items is on its way back to the lender • The status does not change when they receive it back, but we can tell that from OCLC • Delete: Is paired with Unfilled or Cancelled and simply clears out the OCLC record • Remember, a local status of Cancelled means we have given up and we will inform you of this

21. Lending Charges • If there has been a charge, it will show when the item is updated to shipped • Wellesley can pay via transfer of funds and invoice your library to reimburse us • Or, we can ask any charging lender to supply an invoice • It may not arrive with the item • Or we can avoid any charging library

22. Renewals • It’s cheaper to get a renewal than a new copy • Many libraries will renew ILL items, but not all, so look for No Renewal restrictions when you receive the item • Try to make your renewal requests before the due date • You can request renewals via Clio or directly to us • We will also inform you of the reply • If you let your patron keep the item while the renewal is under consideration, make sure they understand a possible quick return might be necessary if we are denied.

25. Courtesy notices • We have arranged that Clio sends notices of upcoming due dates • In theory it tells you when the due date is three days away • You may get multiple notices for the same item • It doesn’t take into account whether or not you’ve already asked for a renewal but have not heard back yet