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High Anger Level

High Anger Level (Punctuation symbols below are acoustic and not grammatical: question marks appear mid-sentence to indicate an upward query at that location point in the dialog; if inflection has risen an exclamatory marker is used) Caller: Absolutely unbelievable! What is your? name

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High Anger Level

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  1. High Anger Level (Punctuation symbols below are acoustic and not grammatical: question marks appear mid-sentence to indicate an upward query at that location point in the dialog; if inflection has risen an exclamatory marker is used) • Caller: Absolutely unbelievable! What is your? name • Agent: Mr. Smith • Caller: Well! I intend to take this much further…This is just absolutely ridiculous! Descriptors (“absolutely unbelievable” “absolutely ridiculous”) have “high salience value” (they co-occur with the emotion class “anger” or “surprise” as opposed to a low salience value ascribed to more neutral words, such as “continue” or “yes”); yet there are still no “catch” phrases/keywords in dialog to signify an irate caller

  2. Training (conversational speech) SPA Parsing Structure SPA Tool (Data Mining) Audio input SR Microphone Speaker A SPA Parsing Structure Suspect Decision Making Identified Speaker SPA Tool (Data Mining) Audio input SR Speaker B Hardware Hypothesized identity Software Speaker identification and verification Professor Hemant Patil (Assistant Prof. DA-IICT)

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