Enhancing Staff Engagement: iMatter Awareness Training Guide

1. Awareness Raising for Staff – xxx 201x

2. What we are going to cover What employee engagement is, and why it is important How understanding staff experience can help improve it What iMatter is, how it was developed and what it is for How iMatter will work and what you will need to do Answers to your questions, and how to find out more

3. Supporting the 2020 Workforce Vision Healthy Organisational Culture Priority NHS Scotland Values Scottish Government have developed a plan for the roll out of iMatterStaff Experience continuous improvement model Health Boards will roll out iMatter from 2015

4. Insert local Board Vision & Values Professional Behaviour progs e.g. CBAS Strategy Leadership Support Initiatives e.g. Schwartz care rounds

5. What does this mean to you? • What do you understand by the term employee engagement? • Why do you think it is important? • What will you see, hear, experience if colleagues are engaged?

6. Why employee engagement? An issue of national importance across the UK because research suggests: 70% of UK employee don’t trust their line manager UK has 6% lower workplace engagement levels than G7 average The UK is 20% less productive than other large economies Only 30% of employees report being actively engaged at work Tanith Dodge, HR Director – M&S Engage4Success - The Evidence - 2013

7. Why does employee engagement matter in the NHS? • Higher staff morale & motivation • Less absenteeism & stress • Greater efficiency, productivity & effectiveness • Stronger financial management

8. Better engagement means • Enhanced patient experience & outcomes • Fewer errors • Lower mortality rates • Lower infection rates

9. A model for continuous improvement

10. The benefits of iMatter For staff Giving you the chance to feed back on specifics and to influence change and improvement in your workplace. For managers Helping understand your team’s perspective on what it means to be in the team and your department. For patients, families and other users of NHS services Improved outcomes that can come from teams taking action in respect of their experience at work. Health Board CEOs, Chairs and leadership teams An idea of how the Board is doing and what themes may need addressing across an organisation.

11. How the model works About me My organisation My team / line manager www.staffgovernance.scot.nhs.uk

12. Example email issued to staff: From:messages-noreply@webropolsurveys.com [mailto:messages-noreply@webropolsurveys.com] Sent: 02 February 2015 11:49To: Named individual Subject: iMatter questionnaire, please respond Dear ‘Respondent’,You are invited to participate in the iMatter questionnaire and your team manager (for example Birgit Clark’s iMatter Project Team) has confirmed that you will be included in this process. Please click on the link below to access the questionnaire which should take no longer than 10 minutes to complete. Please note you are required to answer every question in order to submit your response. The questionnaire requires to be completed in one visit.http://www.webropolsurveys.com/R/B3D87D55C0CD7C4B.par?q1=Birgit+ClarkThis is an anonymous questionnaire; all answers collected will be treated with the utmost confidentiality and cannot be linked to any respondent.Your feedback is very important in helping your team to monitor and improve levels of staff experience.You will receive your team result and will be invited to develop your team iMatter action plan to support on-going staff experience continuous improvement as well as having the opportunity to share your successes as a team.Please note the deadline for responding is Friday xx xxxx after which you will no longer have access to the link. Your feedback is very important in helping your team to monitor and improve levels of staff experience.Thank you for your time and co-operationBest WishesiMatter Programme Team

13. Understanding your results Team Name SAMPLE

14. Results contd. SAMPLE

15. Results contd. SAMPLE

16. Results contd. SAMPLE

17. Results contd. SAMPLE

18. Team Name SAMPLE

19. Learning from Pilot Testing Pilot 3 - 162 teams tested across 3 pilot Boards Teams within the Greenthreshold = 105 teams (64.8%) Teams within the Yellowthreshold = 50 teams (30.7%) Teams within the Amberthreshold = 3 teams (1.8%) Teams within the Redthreshold – None 4 teams with less than 5 people did not attain 100% return to produce an EEI score

21. Storyboard Team name SAMPLE

22. Staff Experience 2015 SE Story 2017 SE Story 2016 SE Story 2015 Team name Patient Experience SE Story 2018 SE Story 2019 SE Story 2020 Co-Production Positive Staff Experience Enhances Patient Experience Supporting the Delivery of the 2020 Workforce Vision

23. NHSScotland BOARD (Chair) CEO DIRECTORS TEAMS: • iMatter Team Report including EEI score • Access their Directorate aggregated iMatter EEI score NOTE – iMatter Team Report, Team Action Plan and storyboard are NOT shared without permission of the team iMatter Operational Leads will have access to all iMatter and EEI reports to provide support and mentorship when required

24. Local Roll-out Plan

27. Any questions?

28. And finally... https://www.youtube.com/watch?v=xqO3sfRZDAE