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Building leadership Capability in the Human Services Sector – current trends and future pathways

Building leadership Capability in the Human Services Sector – current trends and future pathways Isabelle Phillips Mackerel Sky – Leadership Matters Jessie Williams - ACWA and CCWT. Today. Choose your own adventure. Personal leadership insights Internal leadership development

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Building leadership Capability in the Human Services Sector – current trends and future pathways

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  1. Building leadership Capability in the Human Services Sector – currenttrends and future pathways Isabelle Phillips Mackerel Sky – Leadership Matters Jessie Williams - ACWA and CCWT

  2. Today Choose your own adventure • Personal leadership insights • Internal leadership development • Leadership development for the sector

  3. National Community Services Sector Workforce

  4. Labour dynamics and the NGO community services workforce in NSW Whose looking for another job? NGO Sector 32.3% Wider Workforce 14.3%

  5. Non-Government offers the best: • Opportunities to make a difference • Opportunities to achieve the best client outcomes • Flexible work arrangements • Opportunities to use own judgement • Opportunities to work closely with staff • Opportunities to collaborate across agencies • Organisational climate that nurtures diversity • Recognition for doing a good job

  6. Government Organisations offer the best: • Pay • Job security and continuity • Employment conditions and entitlements • Training and professional development opportunities • Opportunities for career advancement • Occupational health and safety

  7. ACWA/CCWT Cultivating focused leadership for the community sector

  8. 12 typical leadership headaches From master technician to business leader • Zero cost employer branding • Attraction and selection of top talent • Managing recruitment suppliers • Attachment and engagement of new staff • Retention of high performers • Leader as coach • Service growth • Strategic planning • Leading innovation • Managing the board • Building communities • Stakeholder management

  9. Guiding Principles for Leadership Programs

  10. Strategic Leadership People Leadership Self Leadership

  11. Flexibility • Genuine decision making • Humble • Empathic • Value the range of skill sets • Receptive • Contemplative • Focused • Have a trusted network • Great awareness • Get to know individual staff • Staff appraisal and performance management • Conflict resolution • Ability to work with difficult staff • People skills • Planning Skills • Visionary. • Ability to remain calm in the face of provocation • Ability to break large problems into manageable sections • Ability to prioritise and re-prioritise on the run • Ability to delegate appropriately • Ability to motivate and give confidence to staff • Ability to negotiate conflict in a professional way • Good understanding of the policies and procedures and the roles and responsibilities of senior governance positions • Know when to seek advice • Leadership skills • Consistency • Ability to Influence others • Find out what people want from their leader • Clarify own role • Be objective and transparent • Lead people • Be organised • A good planner • Understanding • Ability to see the big picture and the present moment simultaneously • CommunicationAccess support structures • Follow protocol • Consultative approach • Managing up and down • Strategic thinking • Planning • Vision for the future • Overcome the need to move beyond the operational by working a 60-70 hr week. • Need to look at Admin support structures and staff in a similar way to Academic staff  • Tenacity • Confidence • Toughness & resilience • Fairness • Respectful •  Sense of humour • Ability to value people • Like working with people • Work/Life balance • Managing relationships • Like people • Have a Vision. • Enthusiastic • Adaptable • Politically aware • Abililty to Create networks that work • Flexible thinking and opinions • Confidence • Empathy • Listen and communicate • Insight • Be Strategic • Lateral • Visionary • Take calculated risks • Positive reinforcement • Financial knowledge. • Patience

  12. Where are the evidence based sustainability solutions?

  13. Higher-Order Needs Lower-Order Needs

  14. People Centered Task Centered

  15. Industry Profiles ACEL – School Principals

  16. Industry Profiles Recruitment Leaders

  17. Industry Profiles Community Sector Leaders

  18. $3 million study: What makes leadership programs Effective? Sydney University

  19. Today Choose your own adventure • Personal leadership insights • Internal leadership development • Leadership development for your members

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