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Business Process Outsourcing in Defense Sector June 11 th 2003

DRAFT. Business Process Outsourcing in Defense Sector June 11 th 2003. Introduction.

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Business Process Outsourcing in Defense Sector June 11 th 2003

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  1. DRAFT Business Process Outsourcing in Defense SectorJune 11th 2003

  2. Introduction • On March 7, 2003, CSC completed its acquisition of DynCorp, a large federal government contractor with extensive experience in the A&D Industry. The DynCorp acquisition expands CSC’s offerings in areas such as Aviation Services, Base Operations, Logistics Support services and range Technical Services. • Objectives of the document • To provide an overview of C.S.C. activities for • Business Process Outsourcing (B.P.O.) in Defense sector • To present : • DynCorp Susidiaries and activities before it became part of CSC • Some CSC case studies • Difficulties occurred preparing this presentation • No more website existing nowadays for DynCorp • Pieces of Information given come from different sources • Information is not exhaustive

  3. CSC outsourcing activities • Application Outsourcing • In french : Tierce Maintenance Applicative • Business Process Outsourcing (BPO) • It is the investment strategy for sourcing best practice processcapabilities end to end along business value chains: the customer relationship chain, supplychain, organizational productivity chain, and product and service innovation chain. It isintensively collaborative because it rests on meshing the BPO client’s skills, technology base andprocesses with the BPO provider’s distinctive offerings. It is additive — strengthening capabilitiesalong the value chain. This aspect makes BPO very different from traditional outsourcing oftasks and functions, which is largely subtractive — it aims at getting rid of something using an“out of sight, out of mind” (and off my budget) tactic. In this scenario, outsourcing is acontractual agreement with the “out” being the key part of the term.With BPO, the emphasisis on “sourcing”. What makes BPO practical is that sourcing can increasingly be handledelectronically by connecting the BPO client and BPO provider. • IT Infrastructure Outsourcing • SeeApplication Value Management

  4. General CSC’s offer for B.P.O. ENERGY FINANCIAL SERVICES HEALTH SERVICES HUMAN RESOURCES SERVICES • Back office functions : • Billing • Order Provisioning and Remittance Processing • New Meter Installation • Customer Support • E-business-enabled transaction processing • Rate, quote and bind over the Internet • Third party information ordering and gathering • Back office operations • Policy and contract administration • Billing & payment processing • Print, distribution and electronic archive • Reporting • Compliance • Financial management • Customer service and relationship management • Customer contact center setup and management • New product, company or subsidiary launch • Entry into new markets • Assimilation of mergers and acquisitions • Distribution channel management • Reinsurance • System and infrastructure management • Loan servicing • Loan, lease and mortgage insurance compliance • Automobile warranty services • Personnel • Facilities • Health Plan Administration and Claims Processing • Timeshare Services • Facilities Management • Backoffice and Business Process Outsourcing • Supply Chain Outsourcing • End-to-end call center management and reporting • Benefits administration for both active employees and retirees • Pension administration, including retirement and estimate packages, compliance and government reporting, and total compensation statement • Payroll processing and tax filing • Savings plan administration • Online access to real-time payroll information • Web-based self-service access for employees and management • Migration services for legacy HR systems • Document management * Source : www.csc.com (May 2003) – All sectors BPO Offer

  5. Top Federal Prime Contractors 2003 Government contracts Employees 1. Lockheed Martin $ 4.848 billion 125.000 2. Northrop Grumman $ 3.508 billion 120.000 3. SAIC $ 1.992 billion 38.000 4. Boeing Co. $ 1.922 billion 163.500 5. CSC $ 1.853 billion 92.000 6. Raytheon Co. $ 1.491 billion 77.500 $ 1.265 billion 57.000 7. General Dynamics Corporation 8. Worldcom Inc. $ 772 million 58.000 9. EDS $ 660 million 137.000 10. BAE Systems $ 638 million 100.000 12. L3 Communications $ 573 million 25.000 39. Halliburton $ 212 million 85.000 70. Cubic Corporation $ 70 million 4.500

  6. Major companies working in Defense Sector CSC Lockheed Martin Northrop Grumman Halliburton SAIC • Based : El Segundo • Employees : 90.000 • Revenue 02 : $11.4 billion • Acquisition of DynCorp in November 2002 • Based : Los Angeles • Employees : 120.000 • Revenue 02 : $17.2 billion • Acquisition of TRW in December 2002 • Based : Bethesda, Md. • Employees : 125.000 • Revenue 02 : $26.6 billion • Creation : 1919 • Based : Houston • Employees : 85.000 • Revenue 02 : $12.6 billion • www.halliburton.com • Acquisition of Brown & Root in 1962 and of Kellog in 1998 • Science Applications International Corporation • Based : San Diego • Employees : 38.000 • Revenue 02 : $ 5.9 billion • www.saic.com Companies bought by International Groups DynCorp L3 Communications TRW Logicon • Creation : 1946 • Based : Reston, Va. • Creation : 1961 • www.northropgrummanit.com • Acquisition of Vinnell in December 1997 • Acquisition of MPRI in June 2000 KBR • Kellog, Brown & Root MPRI Vinnell • Military Professional Resources Incorporated • Creation : 1988 • Based : Virginia, US • Employees : 700 • www.mpri.com • Based : VA, US • Activities : Operations and Maintenance, Military Training, Academic & Vocational Training & Logistics • www.vinnell.com Cubic Sandline (UK) Group 4 Falck Defense Systems Ltd • Creation : 1951 • Based : San Diego, US • Revenue 02 : $ 564 Million • Employees : 4500 • www.cubic.com • Creation : 1990 • Based : UK / Bahamas • 2 offices : UK, US • Private Military Company • www.sandline.com • Based : Copenhagen • Worldwide nr. 2 security services provider • www.group4falck.com • Based : UK • Net income 96 : $ 33 million Independent Companies • Other PMC ’s : • Avient International • BDM International • Chilport Ltd. (UK) (www.chilport.co.uk) • Strategic Consulting International (www.sci2000.ws) (former: Executive Outcomes) • Defense Systems Ltd. • Control Risks Group • Rubicon • Defense Forecasters International Wackenhut ArmorGroup • Based : Palm Beach Gardens, Fla. • Employees : 40.000 • www.wackenhut.com • Based : USA • Armor Holdings www.armorholdings.com Legend Private Military Companies (PMC)

  7. Activities of major Private Military Companies Activities Combat Training Systems • Deployable System for Training and readiness • Air Combat Training / Ground Combat Training • After Action reviews X X X X X Simulation • Support to simulation based training events • Training and simulation capabilities X X X Force Modernisation • Adapt military organisations to western standards X X X X Educational services • Leadership development programs • Curriculum Design / Knowledge Management • Emergency Management Training X X X X X Facilities Operation & Management • Bases management (buildings, security, IT,….) X X X Logistics Support • Littering, catering, transportation… X X X X X Law Enforcement • Implementation of police force • Restoring of public order X X X Security Services • Bodyguard,… X X Combat Support X X X

  8. Produits : • Automatic Testers • Dedicated Testers • Radome Tester • Data Loaders Services : • Auditing / Consulting • Engineering • Shop Management • Customer Support Métiers : • Sûreté de fonctionnement • SLI • Qualité Logiciel / Système • Management de projet • Sécurité Industrielle Environnement • Sûreté nucléaire • Fiabilité Humaine • Management de la qualité Qualification & Entraînement : • opérations aériennes spéciales pour l’entraînement aux missions de guerre aérienne et de guerre électronique pour le ministère français de la défense • services aériens combinés (CATS) au Royaume Uni • centre d’entraînement au combat en Allemagne Logistique : • systèmes de sécurité complets de bases militaires et soutien logistique régional des équipements militaires pour le ministère allemand de la défense • futur système de ravitaillement stratégique (FSTA) pour le ministère britannique de la défense Technologies de l ’information et communication : • “Herkules”, “Extel” et “DII’ sont autant de projets d’externalisation des réseaux d’infrastructure de télécommunications militaires

  9. Aerospace IT & S • References : • EADS • Airbus Industrie • Dassault Aviation • Eurocopter • Eurocontrol • References : • EADS • Lockheed Martin • General Electric Air Traffic Management Avionics Systems Training & Simulation CommunicationComponents Information Systems Positioning Based Solutions Secure Operations Services and Solutions • Radars • Control centers • Navaids • Landing equipment • Flight electronics • In-flight entertainment systems • onboard power generation • Military and civil aircraft • military vehicles and land systems • trucks • nuclear power stations • Wireless communications • Satellite communications • healthcare • aerospace & defence • Outsourcing • Consultancy • Management and integration • Satellite navigation and positioning • Telematics • Geosolutions • Network and communications security • Payment and electronic transaction security • Document, site and personnel security • Engineering services • Industrial services • Technology Consultancy Defence • References : • EADS • Airbus Industrie • Dassault Aviation • Eurocopter • Eurocontrol Air Defence Airborne Systems Communication Systems Naval Optronics • Air defence Systems • Surface-to-air missile systems • Armamants and propulsion • Intelligence • Surveillance • Combat • C4ISR • tactical communication systems • aeronautical communications • naval communications • Surface naval businesses • Underwater activities • Defence optronic systems • High-technology optics

  10. French Companies Activities Companies Defense Conseil International • www.groupedci.com • Military, operational and tactical training • Technical assistance • Studies and counseling Aviation Defense Service (AvDef) • Filiale de EADS • www.avdef.com • Target management for french army • Entraînement à la guerre électronique GEOS • Subsidiaries in Angola, Kameroun, Mozambique and Nigeria Atlantic Intelligence (Nantes) • 7 millions FF de CA en 1999 • CEO : Philippe Legorjus, former commander of the GIGN • www.atlantic-intelligence.fr • a fusionné avec PHL Consultants (Paris) • Protection de l ’oléoduc Doba-Kribi au Tchad • Protection d ’un gazoduc Total en Birmanie • Filaile Caravagge, spécialisée dans la gestion et la communication de crise Sécurité sans frontières • www.securite-sf.com • La carte de sécurité de l ’expatrié et de l ’homme d ’affaires • L ’audit « Surêté - sécurité » • Le conseil, l ’assistance et la formation • Les infos sécurité sur le web International Logistics Security • ABAC • OGS

  11. DynCorp Subsidiaries Company Company Activities Activities DynCorp Technical Services • Aviation Services • Aircraft Fleet Management • Aircraft Maintenance and Modifications • Ground Equipment Maintenance / Modifications • Engineering Design • Kit Manufacture and Installation • Quality Control • Aircrew services • Training • Logistics Support • Quality / Security regarding regulation rules (FAR, JAR) • Base Operations • Bases management • Range Technical Services • Information Processing • Technical Support • Tests and training • Contingency Services • Aircraft Maintenance • Peace Maintenance • Logistics Support • Logistics Support Services • Transportation, catering, littering • Marine Services • Management and operations for boats and fleets • International Program Management • Personal, Physical and Electronic Security Services • Ground Equipment Maintenance • Heavy Equipment Inspections Advance Med Corporation • Medical solutions management DynMarine & Logistics Services • Service and maintenance management for navy • Oceanographic Ship Program • Oil Spill Response Program • Communication Suites DynSpace • Satellites launching DynCorp Systems & Solution • Information Systems Implementation • Network engineering • IT operations and support DynCorp TechServ • Support IT • Seat Management DynPort Vaccine Company • Medical services dedicated to army DynTel • IT Solutions DynCorp Aerospace Operations (UK) Limited • Labour recruitment and provision of personnel • Location : UK • Staff : 1388 people • Revenue : 57 millions pounds (2001) • Personal and physical Security Services • Law enforcement recruitment and management • Cultural training • Personal protection services • Security system design, installation and operations • International Program Management • Diplomatic support services • Base operations and logistics support • Aircraft maintenance • International police monitors • International police and judicial training services • De-mining DynCorp International Legend Note : No figures found for revenue, offices, staff…. Major subsidiairies Other subsidiaries

  12. DynCorp International Projects (1/2) Customer CurrentContract Value Activities Andrews Air Force Base, Maryland, USA • Aircraft Maintenance and Support Air Force Lexington Park, Maryland • Patuxent River (FTS) NAWC Aircraft / Ground Equipment Maintenance US Army • Army Pre-positioned Stocks-Afloat (APS3) Vance Air Force Base, Oklahoma • Support and Operations Enid US Army - Iraq • Support Law Enforcement Functions Kosovo, Bosnia, East Timor • International Police Monitor Kuwait • C-130 Aircraft Maintenance and Supply Worldwide • C-12 Life Cycle Contract Support Patrick Air Force Base, Fla., Bolivia, Columbia, Peru • International Narcotics and Law Enforcement Program Middle East • Qatar Security Guard Forces United Arab Emirates • AH-64 (Apache Helicopter) Maintenance and Support

  13. DynCorp International Projects (2/2) Customer CurrentContract Value Activities Kuwait • Precision Measurement Equipment Laboratory Metrology Support Saudi Arabia • F-15 Aircraft Maintenance Support and Supply Oman, Bahrain, Qatar • USAF Prepositioned War Reserve Material Kuwait • Contract Field Teams (CFT) Aviation Support and Supply US Army • RASF Helicopter Technical Support Program US Government 5 years $ US 200 million • Provide crop-dusting pilots for eradication of coca plantations • Provide helicopter pilots to ferry Colombian troops and DynCorp’s own “security personnel” United Nations • Provide police officers for the 2100-member UN international police task force in Bosnia which was created to help restore law and order after the civil war Afghanistan • Provide protection of Afghan president Hamid Karzai Iraq $ US 32 million • Provide up to 1000 civilian law enforcement advisers to rebuild Iraq’s police force, prisons and judiciary Haiti • Training of the Haitian police force after the 1994 US intervention in the island nation * Source : www.dyncorp.com (May 2003)

  14. DynCorp Technical Services Projects (1/3) Customer CurrentContract Value Activities US Air Force 14th Flight Training Wing Oct 98 to Sep 05 $165 millions • Organizational and intermediate Level Maintenance • Support and logistics Services • Aircrafts :T38, T37, T1A, AT38 US Air Force , Vance AFB, Oklahoma Feb 97 to Sep 07 $393 millions • Aircraft Maintenance and Base Operating Support Services • Support services : Civil engineering, IT/Comm, Transportation/supply, Community Services, Fire Protection, Pubs, Forms management • Aircrafts :T38, T37, T1A NASA, Johson Support Division Apr 99 to Mar 04 $125 millions • Organizational, intermediate and Limited Depot-Level Maintenance and related support • Complete logistics support • Maintenance of : 2 B747, 5G-1159, 1 G-159, 35 T38, 1 KC135 (Zero G), 2 B57G Super Guppy, 6 F18s, 2 B200 King Air, 3 C12, 1 T34C, 1 Y04 • Support Astronaut Proficiency training and shuttle transportation system and space station aviation requirements USAF, 89th Airlift – Andrews AFB, MD Feb 01 to Dec 11 $280 millions • Aircraft maintenance and Base Supply functions • Maintain aircraft to support the President, Vice President, First Lady, cabinet members, members of Congress, foreign heads of state and other high ranking government officials. • ISO 9001 • FAA Certified Repair Station US Air Force, Holloman AFB, NM 1988 to 1994 2000 to 2007 $97 millions • U.S. Air Force 49th Fighter Wing • Organizational and IntermediateLevel Maintenance • Type Aircraft : T-38, F-4E (GAF) US Air Force, Fort Rucker Division 1988 to 2003 $456 millions • Largest Single-Location Helicopter Operation in the World • 503 Aircraft Consisting of 9 Model Types • Management Services Include • Maintenance (all levels) • Production Control • Information Management • Mobilization & Contingency • Support & Equipment • Personnel Administration • Quality Control • Safety • Engineering • Accounting • Security • Flight Test

  15. DynCorp Technical Services Projects (2/3) Customer CurrentContract Value Activities US Army, C12/RC12/UC35 1988 to 2003 $456 millions • Complete maintenance and Logistics support • Aircraft 192 • Locations • United States 63 • OCONUS 8 • Annual flight hours exceeds 100,000 • Annual Supply Transactions 40,000 US Dept Of State, Drug Feb 98 to Jan 03 $310 millions • Main Operating Base, Patrick AFB, Florida • Operating bases in Colombia, Peru, Bolivia • Fly and maintain 92 fixed and rotary wing aircraft • 8 OV-10D • 6 T-65 Thrush • 38 UH-1H • 30 UH-1N • Provide complete logistics support • Provide computer and management information systems • Manage/maintain property Kuwait Air Force via US Navy Oct 97 to Sep 05 $60 millions • FA/18 Contractor Maintenance Services (CMS) and Contractor Engineering & Technical Services (CETS) • Foreign Military Sales Contract for the Government of Kuwait • Organization and Intermediate Level Aviation Maintenance Support • Supply Support • Training • Maintenance and Material Documentation United Arab Emirates Air Force Sep 97 to Aug 01 $9.4 millions • Provide Aviation & Maintenance Support Team for 30 AH-64 Helicopters (Technical Assistance) • Hands-on Aviation Maintenance (AVUM) • Aviation Intermediate Maintenance (AVIM) • Limited Depot-Level Maintenance • UAE Student Training Support • Adapt U.S. Aviation Programs and Procedures to UAE Requirements and Standards

  16. DynCorp Technical Services Projects (3/3) Customer CurrentContract Value Activities Kuwait Air Force Feb 00 to Mar 03 $6.8 millions • Provide technical, Maintenance, logistics and related services to support the Government of Kuwait L100-30KU and Kuwait Supply Support • “O” and “I” level maintenance • Quality Assurance for Maintenance and Supply Programs • Maintenance/Material Documentation Services • Supply Support services for all KAF systems and subsystems CONTRACT FIELD TEAMS (CFT) US Air Force, Army, Navy & Other Govt. Agencies Oct 97 to Sep 97 $1.5 billions for total contract (1951-2007) • CFT Significant Programs • NAS Patuxent River, MD • 740 Personnel • “O,” “I,” and limited depot-level maintenance on various Navy/Marine aircraft • Germany • 300 Personnel • Aviation Support for U.S. Army at 16 locations throughout Europe • Fort Campbell, KY • 415 Personnel • Aviation support to Fort Campbell and a 10-state region for U.S. Army • Killeen, TX • 140 Personnel • Aviation Support to Fort Hood and a 10-State Region for U.S. Army • Korea • 210 Personnel • Aviation support to 12 locations throughout Korea • Kadena AB, Okinawa • 53 Personnel • Corrosion control on various U.S. Air Force aircraft throughout PACAF • U.S. Navy • 630 Personnel • Ground support equipment maintenance at 22 locations CONUS/OCONUS to include Maritime Position Ship Program Blount Island, Jacksonville, FL

  17. DynCorp Systems and Solutions Projects Customer CurrentContract Value Activities IT Services to the Environmental Protection Agency $ 867 millions over 7 years • Data center operations • High-performance computing services • Web hosting and development • LAN and WAN support • Security services

  18. Examples of projects led by other Private Military Companies Company Value of contract Activities MPRI (Military Professional Resources Incorporated) • $ 400 million • $ 6 million • Simulation and training for American special forces • Contract to train and equip the Bosnian Croat-Muslim Federation Army awarded by US State Department in 1996 • Africa Crisis Operations Training Assistance Program (Acota) : setup of an African rapid reaction force • Establishment of the African Center for Strategic Studies to teach African states how to run modern armies • Modernization of combat methods of the Bulgarian Army • Training of Taiwanese military experts • Training of combat units of the Kuwaiti National Guard • Providing a 14-men training team for Columbian army and police officers Cubic • Training of American special forces in urban combat • Management of a simulation center for close combat • Preparation of Armies of Rumania, Czech and Hungary for their entry into NATO KBR (Kellog, Brown & Root) • $ 33 million • $ 3 billions • $ 30 billions • 10 years • Construction of the detention camp for al-Qaida suspects at Guantanamo Bay in Cuba • Logistics (Alimentation and Laundry supply) for the American forces in the Balkans • Catering and Laundry supply for the American forces in Iraq • Exclusive contract for reconstruction of Iraqi petrol refineries • Exclusive supplier of alimentation, military base construction, base maintenance, energy and petrol for the American forces Sandline • $ 30 million • Active involvement in combat activities against the military putsch in Sierra Leone in 1997, reinstallation of president Ahmad Kabbah, in cooperation with the local army • Contract with the government of Papouasia New-Guinea to stop a rebellion on the Bougainville Island Vinnell • 1975 • 1988 - 2003 $163 million • Training of the Saudi Arabian National Guard • Training of the Saudi Arabian National Guard (75.000 soldiers) (1400 employees in Saudi Arabia) Defense Systems Limited • 1992 • Contract with BP to train the local police in anti guerilla tactics Wackenhut • Protection of American Embassies • Grant security of the Alaska pipeline • Management of private prisons in the US

  19. Appendix : Legal Constraints in France Proposition de loi du 18 décembre 2002 adopté le 3 avril 2003 • Projet de loi relatif à la répression de l ’activité de mercenaire • Art. 436-1 - Est puni de cinq ans d ’emprisonnement et de 75.000 € d’amende le fait • 1. Par toute personne, spécialement recrutée pour combattre dans un conflit armé et qui n ’est ni ressortissante d ’un État partie audit conflit armé, ni membre des forces armées de cet État, ni n ’a été envoyée en mission par un État autre que l ’un de ceux parties au conflit en tant que membre des forces armées dudit État, de prendre ou tenter de prendre une part directe aux hostilités en vue d ’obtenir un avantage personnel ou une rémunération nettement supérieure à celle qui est payée ou promise à des combattants ayant un rang et des fonctions analogues dans les forces armées de l ’Etat partie pour lequel elle doit combattre. • 2. Par toute personne, spécialement recrutée pour prendre part à un acte concerté de violence visant à renverser les institutions ou porter atteinte à l ’intégrité territoriale d ’un Etat et qui n ’est ni ressortissante de l ’Etat contre lequel cet acte est dirigé, ni membre des forces armées dudit Etat, ni n ’a été envoyée en mission par un Etat, de prendre ou tenter de prendre part à un acte en vue d ’obtenir un avantage personnel ou une rémunération importants. • Art. 436-2 - Le fait de diriger ou d ’organiser un groupement ayant pour objet le recrutement, l ’emploi, la rémunération, l ’équipement ou l ’instruction militaire d ’une personne définié à l ’article 436-1 est puni de sept ans d ’emprisonnement et de 100.000 € d ’amende. • La commission a examiné le présent projet de loi au cours de sa séance du mercredi 5 mars 2003. • M. Alain Moyne-Bressand a demandé si l ’on connaissait le nombre de mercenaires dans le monde et s ’il existait une économie du mercenariat. • La rapporteur a répondu qu ’il était difficile de connaître l ’effectif global des mercenaires en activité, mais que le développement était réel. En Afrique du sud, au Royaume-Uni et aux Etats-Unis, des sociétés militaires privées se développent, certaines fonctionnant avec le label des autorités. Le mercenariat traditionnel issu de la décolonisation tend ainsi à être remplacé par le développement d ’activités militaires privées organisées, méthodiques et professionnelles. • M. François Lamy a fait remarquer qu ’une partie des observateurs envoyés au Kosovo par les Américains avant le conflit dépendait en fait de sociétés privées et que ces situations semi-officielles étaient créatrices d ’une certaine confusion.

  20. Appendix : Main CSC BPO Projects* in Defense Sector (2002-2003) CurrentContract Customer Value Activities CSC (DynCorp Technical services) and Boeing create Joint-Venture for military support • Offer support services to the US military • Compete for the US Army Fort Rucker aviation maintenance contract and 45TS Contractor • 3100 skilled people • AH-64 Apache • CH-47 Chinook • Army Rotorcraft • Logistics Support program for the US military • 700 people at the Naval Air Stations at Kingsville and Meridian, Miss. CSC Joint Venture wins UK Range Support Contract 10 years period $ 948 millions • Joint Venture : Landmarc Support Services Inc. • Manage all of the nonmilitary support for Britain’s Army Training estate (ATE) and Defence Estate at 130 locations throughout England, Scotland and Wales • 2000 personnel will be employed on the contract US Army Flight Support • Support for advanced simulation services and training to increase capacity and better prepare army pilots • Alliance CSC and L3 Communications $ 25 millions US Navy : Support Strategic Sealift Ship Program 2002-2005 • Ships: Large Medium speed Roll-On /Roll-Off supply ships • Provide engineering and design facilities as well as professional and engineering services US Marine Corp • CSC will compete to provide engineering and software services in support of the MCSC program directors. The work will potentially include support for marines deployed around the world, including 24x7 help desks; application design, development, integration, testing and maintenance; and mechanical, environmental and ordinance design • Work will be performed by CSC's Navy and Marine Corps Systems Center and involve approximately 200 engineers and computer specialists. Royal Navy Fleet Air Arm. UK(MERLIN MKI HELICOPTERS support) • CSC’s work has been instrumental in Lockheed Martin’s development of a new concept in logistics support and operational supply chain management for Merlin. Merlin Support and Spares Availability System (MSSAS) will guarantee the right part in the right place at the right time • Concept : to determine the spares parts supplies according to weapon system availability rather than reliability and maintainability • Benefits to : • MoD/Royal Navy : Increases availability by reducing risks of immature design, Protects support budgets, Raises customer satisfaction with ‘one stop shop’ for Merlin support, Integrates spares procurement with main production for timely deliveries • Lockheed Martin (Maintainer): a single integrated engineering and IT team to meet MSSAS business needs, new after market business created * Excluding IT projects (see Appendix for Application and IT infrastructure outsourcing)

  21. Appendix : Main CSC IT projects outsourcing in Defense Sector (2002-2003) • 2003 • May 28, 2003 : CSC WINS $25 MILLION CONTRACT FROM U.S. ARMY TO SUPPORT FORCES COMMAND • May 13, 2003 : CSC SIGNS ADDITIONAL OUTSOURCING AGREEMENTS WITH THREE GENERAL DYNAMICS UNITS VALUED AT $137 MILLION • April 21, 2003 : CSC WINS $42 MILLION TASK TO SUPPORT MISSILE DEFENSE AGENCY • April 8, 2003 : CSC WINS DOD HIGH-PERFORMANCE COMPUTING TASKS VALUED AT $82 MILLION • March 26, 2003 : CSC’S SUPPORT OF HUBBLE SPACE TELESCOPE CONTINUES WITH $43 MILLION CONTRACT EXTENSION • March 26, 2003 : CSC WINS $45 MILLION SUBCONTRACT TO SUPPORT NASA GODDARD • March 26, 2003 : CSC CONTINUES SUPPORT OF ARMY’S LAND WARRIOR SYSTEM • March 7, 2003 : COMPUTER SCIENCES CORPORATION COMPLETES ACQUISITION OF DYNCORP • March 4, 2003 : CSC WINS $96 MILLION TASK ORDER TO SUPPORT NAVY’S AMPHIBIOUS ASSAULT SHIPS • February 21, 2003 : CSC WINS $700 MILLION ARMY RAPID RESPONSE CONTRACT • 2002 • December 10, 2002 : CSC WINS $23 MILLION CONTRACT TO SUPPORT ADVANCED SYSTEMS AT MISSILE DEFENSE AGENCY • November 25, 2002 : CSC SIGNS $143 MILLION ASIA-PACIFIC CONTRACT EXTENSION WITH UNITED TECHNOLOGIES CORPORATION • November 21, 2002 : OUTSOURCING: GENERAL DYNAMICS AND CSC ADAPT TO CHANGE • October 30, 2002 : CSC WINS $270 MILLION CONTRACT TO CONTINUE MISSILE DEFENSE SUPPORT • September 30, 2002: CSC NAMES TONY PATTI TO LEAD AEROSPACE/DEFENSE COUNCIL • September 27, 2002 : CSC AWARDED $75 MILLION AIR FORCE SPACE COMMAND PACT • August 1, 2002 : CSC WINS $47 MILLION DEFENSE ACQUISITION UNIVERSITY SYSTEM INTEGRATION CONTRACT • July 25, 2002 : CSC TO PROVIDE INFORMATION SECURITY SUPPORT TO FAA • July 25, 2002 : U.S. ARMY APPOINTS CSC AS LAND WARRIOR CONSORTIUM PROGRAM MANAGER • July 17, 2002 : NASA, CSC INSTALL ONE OF WORLD'S LARGEST SUPERCOMPUTERS • July 11, 2002 : CSC SIGNS NEW IT OUTSOURCING AGREEMENTS WITH RAYTHEON • July 10, 2002 : CSC WINS $38 MILLION CONTRACT TO SUPPORT NAVY SCIENTIFIC AND TECHNICAL NETWORK • June 18, 2002 : CSC WINS $75 MILLION TASK ORDER FROM DEFENSE FINANCE AND ACCOUNTING SERVICE • June 6, 2002 : CSC-LED CONSORTIUM SELECTED TO ENTER DUE DILIGENCE PHASE FOR $6.1 BILLION GERMAN ARMY INFORMATION TECHNOLOGY PROJECT • March 28, 2002 : CSC WINS $250 MILLION U.S. ARMY MISSILE DEFENSE AGREEMENT • March 25, 2002 : CSC AWARDED $225 MILLION DISA CONTRACT • March 20, 2002 : CSC WINS THIRD CONSECUTIVE NUNN-PERRY AWARD • March 6, 2002 : CSC WINS $25 MILLION NASA JET PROPULSION LABORATORY CONTRACT • March 4, 2002 : CSC WINS $30 MILLION NAVAL UNDERSEA WARFARE CENTER CONTRACT • January 31, 2002 : CSC WINS DEFENSE FINANCE AND ACCOUNTING SERVICE (DFAS) AGREEMENT FOR TECHNICAL SUPPORT SERVICES • January 17, 2002 : CSC WINS $59 MILLION BALLISTIC MISSILE DEFENSE ORGANIZATION CONTRACT EXTENSION • January 9, 2002 : CSC AWARDED 10-YEAR INFORMATION TECHNOLOGY OUTSOURCING CONTRACT WITH GULFSTREAM

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