Glasgow University Staff Survey 2012 Joint Union Consultative Committee July 12 th 2012

1. Glasgow University Staff Survey 2012Joint Union Consultative Committee July 12th 2012 Ian Black, HR Director University of Glasgow

2. Purpose of GU 2012 Staff Survey • 1. To measure: • Staff Involvement • Staff Commitment • Staff Wellbeing • 2. To determine: • Actions for building on favourable findings • Actions for addressing weaknesses • 3. Where possible, to compare with 2009 survey findings • To look for continuous improvement • Restructure has limited 2009  2012 comparison GU 2012 staff survey - JUCC Report

3. GU 1012 Staff Survey Summary • Survey held April 2012 • Slightly shortened version of 2009 survey • 2012 response 1780 out of 5441 staff (33%) • 2009 response 1814 out of 5524 (33%) • Findings • 2012 GU 10 KPI average = 79% (81% in 2009) • Improvement in team communications = 90% (78% in 2009) • Fall in workplace enjoyment = 78% (89% in 2009) • HSE benchmark indicators show some lower scores • Areas for Improvement requested by staff • Management and administration support • Communication • Understanding of vision or strategy GU 2012 staff survey - JUCC Report

4. Key Messages • Good Points • Response rate good at 33%; management and staff in general can have confidence in the findings • Staff have high understanding of team aims and performance expectations • Large improvement in work team communications since 2009 (78%  90%) • Where comparable, improvement since 2009 in intra-School/RI/ Service communications (67%  71%) • Areas for improvement • Improved discussion with managers about working practice and performance feedback, and staff generally do not feel praised for a job well done • Low level of awareness of what rest of University does • Work enjoyment and loyalty levels both down from 2009 • HSE results down from 2009; requires further detailed investigation • Some variances between School/RI/Service which require more detailed investigation GU 2012 staff survey - JUCC Report

5. Response Rates by College/US • Population base (Mar 2012): 5,144; 1780 respondents • Reduced from 6,056 to exclude invigilators; adult education lecturers, tutor groups etc GU 2012 staff survey - JUCC Report

6. Response Rates by Gender and Job Family GU 2012 staff survey - JUCC Report

7. 1. 10 GU KPI Findings

8. 10 question items used as GU KPIs GU 2012 staff survey - JUCC Report

9. Average of all KPIs 1-10 (by Category) *Disability Reported or No Disability Reported **Heterosexual/straight and LGBT, as worded in the questionnaire GU 2012 staff survey - JUCC Report

10. KPI 1: Understanding of team aims (VG + G +S) GU 2012 staff survey - JUCC Report

11. KPI 2: Understanding of performance expectations (VG + G +S) GU 2012 staff survey - JUCC Report

12. KPI 3: How often are you praised for a job well done (at least 6-monthly) GU 2012 staff survey - JUCC Report

13. KPI 4: How often discuss working practice improvement (at least annually) GU 2012 staff survey - JUCC Report

14. KPI 5: How often are you given performance feedback (at least annually) GU 2012 staff survey - JUCC Report

15. KPI 6: How good are communications within work team (Ex + G + Satis) GU 2012 staff survey - JUCC Report

16. KPI 7: How good are communications with other School/RI teams? (E+G+S) GU 2012 staff survey - JUCC Report

17. KPI 8: How well are GU-wide changes communicated? (Ex + G + Satis) GU 2012 staff survey - JUCC Report

18. KPI 9: I enjoy working in the University (SA + A) GU 2012 staff survey - JUCC Report

19. KPI 10: I feel loyal and supportive to the University (SA + A) GU 2012 staff survey - JUCC Report

20. HSE Stress Measurement Tool - Findings

21. HSE UK benchmark for work-related stress • Classifications are derived from HSE survey of 136 UK organisations (2009), using their methodology • 35 questions measure 7 key work design factors • scored 1-5; 5 is best score • HSE “traffic light” scoring scheme for 7 factors GU 2012 staff survey - JUCC Report

22. HSE defined 7 benchmark factors – outlined below GU 2012 staff survey - JUCC Report

23. HSE Scores: GU2012 by GU2009, Gender, Job Family GU 2012 staff survey - JUCC Report

24. HSE Scores for All GU by College GU 2012 staff survey - JUCC Report

25. Conclusions

26. Main Findings - Improvements • Satisfaction with internal team communications • 78% record 90% • Understanding of team aims • 92% 95% • Work team communications • 78%  90% • Communications with other Schools/RI/ Services teams • 67% 71% • Performance feedback • 83% 85% GU 2012 staff survey - JUCC Report

27. Main Findings - Areas for Improvement • Overall staff satisfaction dipped slightly • From 81%  79% • Satisfaction with university wide communication down • From 79%  68% • Enjoyment of working at University down • from 89%  78%, • Feelings of loyalty to the University down • from 82%  72% GU 2012 staff survey - JUCC Report

28. Next Actions Survey results reflect a challenging two years but findings seen as crucially important Results will be carefully analysed and considered at least at College/School/RI/Service level University is working hard to improve communication at a variety of levels University needs to improve staff engagement at all levels to restore employee satisfaction and enjoyment at work, and to address perceptions of loyalty Good to see progress in understanding of individuals’ aims and roles; internal communications; and frequency of performance feedback GU 2012 staff survey - JUCC Report