STAR RIVER ADVENTURES POLICY MANUAL

1. STAR RIVER ADVENTURESPOLICY MANUAL

2. Introduction Purpose Revisions Quality Mission statement

3. Revisions manual may be revised at any time current coopy available at front desk

4. Purpose read, understand, and follow these policies review manual on a regular basis POLICY MANUAL IS NOT A CONTRACT all employement is �at will�

5. Mission Statement To give guests Exciting excursions in a safe environment the best value for their dollars. A feeling that they are members of the SRA family A desire to return return to SRA for other trips

6. Facilities and Equipment Report damageded equipment Clean up litter Return all equipment to appropriate locations Park in designated areas Each of us is dependent on our guests for our livelihood. At all times, we must put the comfort of our guests first. In keeping with this remember that the areas with easiest access to facilities are reserved for our guests. Clean up litter. We are all responsible for the cleanliness of Star River Adventures� facilities. No guest wants to frequent a business that is unclean. It is our job to clean up after our guests for their comfort and for the comfort of the other guests. Consider it a privilege to help the guests have a relaxed non-demanding vacation. Do not contribute to liter. Do not ignore a problem because �It is not my job.� Consider everything to be your job while you are working at Star River Adventures. If you see that something needs to be done, do it. If it is not within your abilities, such as equipment repair, let the appropriate person know about the problem immediately. Return all equipment to the appropriate locations. Report damaged equipment to the equipment manager. Each of us is dependent on our guests for our livelihood. At all times, we must put the comfort of our guests first. In keeping with this remember that the areas with easiest access to facilities are reserved for our guests. Clean up litter. We are all responsible for the cleanliness of Star River Adventures� facilities. No guest wants to frequent a business that is unclean. It is our job to clean up after our guests for their comfort and for the comfort of the other guests. Consider it a privilege to help the guests have a relaxed non-demanding vacation. Do not contribute to liter. Do not ignore a problem because �It is not my job.� Consider everything to be your job while you are working at Star River Adventures. If you see that something needs to be done, do it. If it is not within your abilities, such as equipment repair, let the appropriate person know about the problem immediately. Return all equipment to the appropriate locations. Report damaged equipment to the equipment manager.

7. Safety Policy Safe work procedures help prevent injuries and accidents Working safely is a condition of employment Employees must Be in good physical condition Communicate and follow safety practices

8. Laws and Regulations Occupational Safety & Health Administration (OSHA) Environmental Protection Agency (EPA) Department of Transportation (DOT) West Virginia Division of Natural Resources (WVDNR) Occupational Safety & Health Administration (OSHA) Star River Adventures� policy manual states that the company complies with appropriate safety laws and regulations established by the OSHA. Environmental Protection Agency (EPA) Star River Adventures� policy manual states that the company complies with appropriate safety laws and regulations established by the EPA. The EPA enforces guidelines that relate to the regulation of water quality. Department of Transportation (DOT) Star River Adventures� policy manual states that the company complies with appropriate safety laws and regulations established by the DOT. These regulations particularly apply to the operation of the company�s buses. West Virginia Division of Natural Resources (WVDNR) Star River Adventures� policy manual states that the company complies with appropriate safety laws and regulations established by the WVDNR. Occupational Safety & Health Administration (OSHA) Star River Adventures� policy manual states that the company complies with appropriate safety laws and regulations established by the OSHA. Environmental Protection Agency (EPA) Star River Adventures� policy manual states that the company complies with appropriate safety laws and regulations established by the EPA. The EPA enforces guidelines that relate to the regulation of water quality. Department of Transportation (DOT) Star River Adventures� policy manual states that the company complies with appropriate safety laws and regulations established by the DOT. These regulations particularly apply to the operation of the company�s buses. West Virginia Division of Natural Resources (WVDNR) Star River Adventures� policy manual states that the company complies with appropriate safety laws and regulations established by the WVDNR.

9. Safety Plan Maria Inez has overall responsibility Plan is reviewed on a regular basis Share all safety concerns with Ms. Inez

10. Return-to-Work Policy Our goal is to return injured employees to Full duty as soon as possible Regular job with no restrictions or appropriate modifications different job that matches capabilities Star River Adventures appreciates the fact that the success of our company is dependent on our employees. Star River Adventures appreciates the fact that the success of our company is dependent on our employees.

11. Quality Policy SRA is a service business our guests� safety and enjoyment is our main concern Each guest�s experience must meet with the guest�s satisfaction..