1 / 10

Cisco UCCX Wallboard Changing the Face of Productivity

Using a wallboard, you can keep an eye on call statistics, agent states, and so on. Real-time monitoring is made possible with the Cisco UCCX wallboard. Display of dashboards in a single wallboard allows for easy contact center management with real-time updates.<br><br>For more information:<br>Website: https://www.novelvox.com/contact-center-wallboards/ivision-wallboard<br>Email: Info@novelvox.com<br>Phone No: 18885448081<br>

novelvox
Download Presentation

Cisco UCCX Wallboard Changing the Face of Productivity

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Cisco UCCX Wallboard: Changing the Face of Productivity

  2. What is a UCCX Wallboard? A wallboard is a simple platform that helps to monitor the call statistics, agents states etc. With a Cisco UCCX wallboard, real-time monitoring can be easily performed. In addition with historical reporting, it lays down the basis for effective policy making in the organization. Unified display of dashboards in a wallboard allows for easy management of Contact Center activities with it’s real-time updates.

  3. Benefits of Cisco UCCX wallboard Ensures agent’s productivity with: An agent should be bringing in the revenue and not wasting time in manual data handling. Real time monitoring Gauge agent’s performance with real-time & viable statistics Motivate agent’s to do better

  4. Real-time monitoring Real-time data is the real strength to ensure that agent’s performance is in line with set business goals. What are the bottlenecks: A real time monitoring tool can report on agent’s performance with no lag and allow the customers to get only the best. Sourcing data from multiple sources manually Using old data for analysis 39% of customers prefer real-time services over prices and product

  5. Enhance agent’s performance Real time monitoring allows for efficient utilization of the human capital ,i.e. agents. With UCCX Wallboard correct statistics, such as First call resolution, can be accurately analyzed Average call time Calls handled Calls dropped Calls routed

  6. Motivation to do better The drudgery of performing the same tasks can drain the agents and render them lethargic. The intuitive Cisco UCCX Wallboard designs can re-energize them with: Gamification of KPIs Interactive designs Built-in filters and indicators Gamification of KPIs Interactive designs Built-in filters and indicators

  7. Ensure customer satisfaction With real-time performance analysis and agents’ motivated to do better, customers can accrue these benefits: Shorter call wait times First call resolutions Not having to repeat requirements Connected with the right agent

  8. Biggest Library of Cisco Finesse Ready Integration

  9. About us NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

  10. info@novelvox.com www.novelvox.com +1888544808

More Related