Salvage Your Salesforce capabilities with CTI Connectors

1. Salvage your Salesforce Capabilities with CTI Connectors

2. Sales Engagement from Traditional to Digital Channels There has been a paradigm shift in the patterns of engagement. Technology has been central in reaching out to more customers, saving time and cutting down costs. But new technology presents newer challenges… • a) How to make conversations interactive • b) The struggle to manage different social channels • c) How to effectively utilize this enormous amount • of data captured from various channels?

3. Salesforce: The Nostrum for Customer Interaction Sell smarter, sell faster and sell as per customer requisites This is the mantra that Salesforce propagates. 26% of sales rep at present spend their time ‘NOT’ selling. Reason? They’re too caught up with the repetitive jobs! Almost a third of their time goes away in manual updates, killing their efficiency.

4. Salesforce: The Nostrum for Customer Interaction Salesforce through its automation features eases the burden to a great extent. a) Enables personalized interactions with customers b) Ensures agent gets connected to the right agent. That saves time for both the parties. With more time to focus on sales, agent productivity inevitably shoots up. But is there any scope for further improvement?

5. CTI Connectors: Taking Productivity a Notch-Higher With ‘work-from-anywhere’ becoming the new normal, why not ensure ‘agent productivity from everywhere’ CTI connectors make real-time ‘real’ with their Automatic Call Distribution functions. With its extensive coverage on agent status at all times, there’s hardly a chance for routing to go wrong. In this age of communication, our devices have somehow delved in isolation. With CTI data connectors for salesforce, your channels get to interact via its unified single point access and control

6. A Productivity Boost Through CTI Connectors Communication, not cost is what determines success Fill in the gaps: Call history, call recording, pre-recorded voicemail, call forwarding, missed call notifications Simplify the process: Click to dial, Auto-log call activity, take notes on the call and most importantly “connect from anywhere”

7. Biggest Library of Cisco Finesse Ready Integration

8. About Us NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

9. info@novelvox.com www.novelvox.com +1888544808