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ServiceNow CTI Connector for Avaya Contact Center

Elevate agent experience with ServiceNow Avaya CTI Integration. Enable agents to access relevant information quickly, manage calls seamlessly, and enrich the customer experience by improving Average Call Handling Time (AHT) with seamless CTI integration.<br>Contact us at marketing@novelvox.com<br><br>For more information:<br>URL: https://www.novelvox.com/integrations/servicenow-avaya-cti-connector/<br><br>

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ServiceNow CTI Connector for Avaya Contact Center

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  1. www.novelvox.com Delivering Customer Solutions Swiftly with ServiceNow Avaya Integration

  2. www.novelvox.com ServiceNow CTI Connector for Avaya Contact Center A consolidated tool to enhance: Agent’s accessibility to customer data by integrating applications Improve customer’s experience Reduce average call handling time and boost productivity

  3. www.novelvox.com Features of ServiceNow CTI Connector Elevated Customer Satisfaction Score The CSAT score is a major KPI for the contact center & agents. Integrating a CTI helps in improving CSAT scores because agents can offer a personalized experience to customers. Enhanced Agent Performance ServiceNow CTI integration with Avaya empowers agents by providing them with the desired information needed to establish trust while on a call. With context readily available, it becomes easier for the agent to apprehend the customer’s plight & offer a resolution according to it. Increased Efficiency Utilizing a ServiceNow CTI connector, agents can perform better. The tool provides them comprehensive call management capabilities within the CRM, and thus, eliminates the requirement for the physical phone.

  4. www.novelvox.com Implementing a ServiceNow CTI connector for Avaya Contact Center helps in improving contact center KPIs. To know more what else can become possible with a CTI connector, click here.

  5. www.novelvox.com Biggest Library of Cisco Finesse Ready Integration

  6. www.novelvox.com About NovelVox NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9, Zoom and Amazon Connect contact centers through advanced CX solutions ensuring the utmost level of customer satisfaction. The company offers seamlessly integrated and AI-powered solutions to upheave agent and customer experience. With over 300 deployments worldwide, the company provides unmatched and tailored support by modernizing customer service operations with its unified agent desktops, omnichannel solutions, wallboards, and much more. AI-powered bots,

  7. www.novelvox.com About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. www.novelvox.com marketing@novelvox.com +1 9288645100 NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

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