Thank you for joining the IELCE IET webinar today!

1. Tips for participants: Thank you for joining the IELCE IET webinar today! To hear the presenter, call the Meet Me number at 919-420-1374. Do NOT put your phone on HOLD as it seems to trigger your college marketing ads or some music. Keep your phone on mute throughout the entire webinar until you have a question to ask.

2. Integrated English Literacy Civics Education: Showcasing Four Integrated Education & Training Programs October 27, 2016 Deborah BrittonBasic Skills ChairCoordinator/Instructor Wilkes Community College Wilkesboro, NC Kaye GribbleExecutive DirectorGaston Literacy Council, Inc. Gastonia, NC Karen PaulyDirectorDepartment of Transitional Studies Asheville-Buncombe Technical Community CollegeAsheville, NC Heather BucurelESOL Program CoordinatorOrange Literacy Carrboro, NC MODERATOR : Karen BrownState DirectorEnglish Language Acquisition & Integrated English Literacy/Civics Education North Carolina Community College System

3. Acronyms and Terminology AcronymName of Acronym Function IELCE Integrated English Literacy and Civics Education Name of federal grant IET Civics Integrated Education and Training and Civics Education Name for programs that receive IELCE funding ELLs English Language Learners Adult students ELA English Language Acquisition Federal program name ESL English as a Second Language Former federal program name Additional terms associated with career pathways Co-enrollment -- Enrolled in both a support class as basic skills and/or English language acquisition while enrolled in an occupational skills class. Bridge programs – Allow students to develop the basic skills needed for the occupational training program. Integrates basic skills and English language training with the occupational skill training.

4. ELA Programs (Section 231 funds) • English Language Acquisition Classes • (contextualized around civics and employment) • Integrated Citizenship Study A subset of ELA IEL Civics Grant Funded Programs (Section 243 funds) Integrated Education and Training Model Must Include Workforce Preparation, Career Exploration, Pathway Orientation Contextualized, Career-Infused ELA Occupational/Workforce Training

5. Integrated Education and Training model Contextualized, Career-Infused ELA Workforce Preparation, Career Exploration, Pathway Orientation Occupational/Workforce Training

6. Two Approaches for Integration ofOccupational Training and ELA This class could serve both IET Civics (grant funded) with ABE and ASE students. Integrated Education and Training ELA/Civics Education Classes Approach 1: Co-enrolling students ELA /Civics Education Integrated Education and Training Approach 2: Combining IET and ELA/Civics Education within one course

7. Four Programs Showcasing Integrated Education & Training Asheville-Buncombe Community College Gaston Literacy Council, Inc. Orange County Literacy Council, Inc. Wilkes Community College

8. Integrated Education & Training Karen Pauly Asheville-Buncombe Community College 3 Distinct Classes

9. Identified In-Demand Industry: • Health Care Industry (Nursing Assistant I, Medical Assisting, Medical Coding, Electronic Health Records, EMT) • Strategies for Design: The vision behind the development of our program model • Partners share that ELA students struggle and often fail as a result of the vocabulary and comprehension challenges associated with learning material in a second language. • Designed to give our students the background and support needed to successfully co-enroll in occupational courses. • Vocabulary • Processes • Expectations • Culture • Biology & Medical content Contextualized ELA Integrated Training Workplace Preparation A-B Tech Approach 1: Co-enrolling students • Integrated Education and Training: • Jumpstart Health Care Class • Integration of Native English Speakers and ELLs • 100% contextual to Health Care ELA/Civics Classes

10. Contextualized ELA A-B Tech Approach 2: Combining IET and ELA/Civics within one course • Identified In-Demand Industry: Tourism & Hospitality Industry (Holiday Inn and other local hotels) • Strategies for Design: The vision behind the development of our program model • Many ELLs are employed in entry level positions. This class utilizes a proprietary training curriculum developed by Holiday Inn as a context to teach current Holiday Inn employees workplace English as a means of enhancing their capacity for career advancement. • Building confidence and capacity for problem-solving and proactive guest service. • Students are being promoted. • HR Supported. • Employees of • other hotels may • attend class. Integrated Training Workplace Preparation • ELA/Civics • Integrated Education and Training: • Holiday Inn • Workplace Class • ELA for the Workplace • Technology Skills • Training to be better Holiday Inn employees in any chosen area (Retention & Advancement Goals)

11. Integrated Education & Training Kaye Gribble Gaston Literacy Council, Inc.

12. Identified In-Demand Industry: Customer Service Training for the Medical Industry (CSTMI) Strategies for Design: The vision behind the development of our program model Gaston Literacy Council, Inc • The ESL population in Gaston County has grown by more than 15,000 people over the last ten years. Because of this, qualified bilingual speakers, specifically those trained in the healthcare field, are in high demand. • CSTMI is a contextualized program that continues to build English Language proficiency while training High Intermediate and Advanced ESL clients for entry-level work in the medical industry. • Developed in partnership with HealthNet Gaston (Division of Gaston Family Health Services) • Expressed a need for bilingual workers • Pledged to give GLC referrals first consideration for employment opportunities • Pays family sustaining wages • Provides benefits • Provides opportunities for advancement including tuition assistance

13. IET Model:ELA Contextualized for Customer Service in the Medical Industry Building English Language proficiency in the context of entry-level jobs in the healthcare industry Contextualized, Career-Infused ELA Medical TerminologyMedical Law and Ethics Professional Conduct & Business Ethics Basic Computer Skills and Job Readiness Workforce Preparation Activities, Career Exploration, Pathway Orientation Medical Front Office Operations Training designed specifically to meet the needs of HealthNet Gaston National Career Readiness Certification Occupational / Workforce Training

14. 5 course components: • Basic Medical Terminology • Medical Law & Ethics • Healthcare Office Operations • Professional Conduct and Business Ethics • Basic Computer Skills and Job Readiness

15. Workforce Preparation / Training • Key medical Terms (Pronunciation, Abbreviations and Acronyms, pre-fixes, suffixes, and root words) • Medical Insurance (Private, Government, Public) • Protected Health Information (HIPAA, EMTALA, OSHA, Patients’ Bill of Rights) • Appointments and Scheduling • Patient Registration / Forms / Insurance Information • Charts and Records • Basic Business Ethics • Cultural Influences and Beliefs Related to Medical Industry • Professional Behavior and Appearance • Customer Service • Composing Professional Correspondences • Appropriate Use of Office Equipment • Basic Computer Skills • Preparing for and Understanding the Interview Process • Resume/Cover letter

16. Primary Curriculum Keys to the Medical Front Office Ventures KeyTrain HealthNet Gaston’s “Cultural Competency in Health Care” Supplemental Resources: How to Read Medical Terminology video: https://www.youtube.com/watch?v=iLiNhqk80tU Life Happens-Lessons & Health Worksheets: http://www.scholastic.com/nextgeneration/studentresources.htm Health Insurance: https://insurance.mo.gov/Contribute%20Documents/HealthInsLessonPlan.pdf HIPAA Training: http://www.dcf.ks.gov/Agency/Documents/HIPAA-Training.pdf Patient Rights: http://www.careerstaffrxblog.com/wp-content/uploads/2014/02/Patients-Rights-Keep-them-in-focus.pdf Appointment Scheduling: http://wps.pearsoncustom.com/wps/media/objects/15602/15977392/Scheduling_v5/schedule_exercise03.html Charts and Medical Records: http://data.cteunt.org/content/files/health/health-science/unit-11-occupationally-specific-knowledge-and-skills/filing-patient-records/11-filing-patient-records.pdf A Bad MA Answers the Phone video: https://www.youtube.com/watch?v=LRYbvgvtR8E A Good MA Answers the Phone video: https://www.youtube.com/watch?v=cSaqTHdN2Zc Taking Messages in a Medical Office Interactive: https://www.wisc-online.com/learn/career-clusters/health-science/mea1804/taking-messages-in-a-medical-office

17. Pipeline of potential bilingual employees for the healthcare industry: • English Language Learners who have completed high school but function at the lower ESL levels may enter the program once they test at the High Intermediate and Advanced ESL levels. • High Beginning through Advanced ELAs who do not possess a high school equivalency may transition into GED prep classes to meet eligibility requirements. • Gaston County Schools counselors refer eligible graduates. • Candidates seeking certification or additional training in the medical field may be concurrently enrolled at Gaston College. • An interest survey has already been completed to determine the feasibility of our project. Clients, particularly those eligible for Deferred Action for Childhood Arrival (DACA), have expressed a strong interest in the medical office training. 

18. Integrated Education & Training Heather Bucurel Orange Literacy

19. Identified In-Demand Industry: Employer Specific Housekeeping Training Strategies for Design: The vision behind the development of our program model Largest employers in the area – UNC-CH and UNC Hospitals Primary employer of ESOL students Past contracts to offer English classes for current employees who were hired before they had minimum English standards for hiring Now need qualified applicants to fill open positions and meet minimum English standards for hiring Orange Literacy

20. IET Model: Orange LiteracyEmployer Specific Housekeeping Training Contextualized, Career-Infused ELA ELA contextualized to improve students’ English and soft skills to meet standards necessary for employment by UNC Hospitals and UNC Facilities • Workforce Preparation, Career Exploration, Pathway Orientation • Students recommended for English classes to improve employability • Students identified for transitional services in career preparation Occupational/Workforce Training Job-specific training provided by partner (employer) with continued ELA offered to students (concurrent and contextual alignment)

21. Integrated Education & Training Deborah Britton Wilkes Community College

22. Some background . . . Industry Sector: Co-enrolled Occupational Skills Training Strategies for Design: The vision behind the development of our program model Wilkes Community College We’re small ~ Wilkes County Population: 69,000 Size: 757 mi2 Ashe County 27,000 429 mi2 Alleghany County 11,000 237 mi2 TOTAL: 107,000 people 1,423mi2 Compare: Raleigh 432,000 Charlotte 793,000 Population Center: Wilkesboro and North Wilkesboro 7,662 We’re suffering economically ~ “Wilkes County had a larger percentage decrease in median income than all but one other county nationwide from 2000 to 2014, according to an analysis of U.S. Census data. The median income in Wilkes dropped 30.4 percent, from $47,992 in 2000 to $33,398 in 2014. -- Wilkes Journal Patriot, February 19, 2016

23. Wilkes Community College WCC has completed these EL Civics grant projects, approved and funded by NCCCS Understanding the United States I & II (Citizenship) Our Community, Our Home I, II & III(Access and navigation of community resources) Civics on Holiday (Citizenship) Civics Computes I, II & III (Integrating technology in citizenship topics) Civics Works I & II (Integrating career exploration/awareness/ preparedness) Each successive project added elements now required by WIOA to what was already in place, so now we are continuing with the above and adding . . . Co-enrollment in occupational training

24. Integrated Education and Training model Contextualized instruction: foundational skills training is linked to workplace topics through websites and texts offering activities that extend learning and personalize contexts to students’ fields of interest Contextualized, Career-Infused ELA A variety of resources is available for classroom use: “Hot Jobs” posters from High Country Workforce Development Board are on display in all classrooms; NC Career Clusters guides; Ventures: Transitions; Working Smart and more. Instructors can choose most appropriate for level, interests, and background experience. Workforce Preparation Activities, Career Exploration, Pathway Orientation Occupational / Workforce Training Ed2Go: our IET “Bridge” strategy

25. Integrated Education and Training model • Ed2Go ~ Benefits: • Flexible: courses from 10 hours to 75 hours • Certificates of Completion – students are rostered in community college classes (data collectible) • Wide variety of course offerings in many occupational fields • Effective Bridge activity • ~ Highly supported by ELA instructor during computer lab time – CALP; (student clocks out of ELA when logging in to Ed2Go) • ~ Gives exposure to pace and complexity of text routinely encountered in curriculum and continuing education courses • ~ Provides opportunity for students to develop individualized pathways in specific occupations • ~ Neither the college nor the students are restricted by the need to assemble groups of students for dedicated classes • ~ Students develop the capacity to succeed independently in higher education and occupational training • Students earn stackable credentials in their field of choice

26. “Hot Jobs” (booklets and posters available from the High Country Workforce Development Board) • NC Career Clusters guide (especially Interest Profiler) • Ventures -Transitions • low literacy materials for career planning, job profiles/descriptions, and work-related guides produced by the government of Alberta, Canada (http://alis.alberta.ca/ec/cp/oi/ERadvisors.html) • Portfolio/Transitioning sequencedesigned for all WCC Basic Skills students as they complete their ASE credential. The sequence includes the following employment-centered activities: • registration with NCWorks; • self-assessment in computer literacy, learning styles, and “Reality Check”; • career exploration with NCWorks, Workforce Connects, MECA, O*Net, and the NC Career Clusters Guide; • Career Readiness Certification; • composition of a resume and employment cover letter; • application to WCC and FAFSA; • a “WCC Treasure Hunt” and “Be Prepared” video and reflection activity; and • optional Working Smart and/or Study Skills and Strategies courses Resources

27. Resources

28. Funding Foundation funds Endowment funds Civic organization funding Grants Workforce Development Board Leveraging Resources • Gaston Literacy Council Funding: • Community Members: • Undesignated funds (Annual Campaigns, & Special Events supported by local foundations, businesses and individuals. Designated Funds: Capital Campaigns. • Designated Funds: Local Foundations (Hardware & Software / Curriculum / Salaries / Training/ Travel Expenses) • Workforce Development Board: Career Facilitator Training • United Way: Program Support & Operating Expenses • Endowment Fund: Administrative Costs • Program Support: • Volunteer Community Members • Advanced Students

29. Leveraging Resources

30. ELA/Civics is now required in all ELA classes. In addition to development by past EL Civics project grantees, you can also find federally funded civics education resources at: www.elcivics.com www.elcivicsonline.org www.civicsitup.org LINCS ESL Pro is a newly developed resource on LINCS. It offers practical ideas and hands-on strategies to better serve ELLs preparing for work or training in career pathways: https://courses.lincs.ed.gov/1/ Reality Check from NC Commerce is a fun, online tool for students to explore jobs that meet one’s financial needs: http://nccareers.org/realitycheck/landing/ Developed Resources

33. Questions?