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Northeastern Association of Graduate Schools Annual Meeting-2008

Northeastern Association of Graduate Schools Annual Meeting-2008. Dr. Thomas P. Rock Director of Admission. Evolution of the OESS Mission of the OESS Departments within the OESS OESS Organization chart OESS Core Values OESS Guidelines. A Case Study Approach. Evolution of the OESS at TC.

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Northeastern Association of Graduate Schools Annual Meeting-2008

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  1. Northeastern Association of Graduate Schools Annual Meeting-2008 Dr. Thomas P. RockDirector of Admission

  2. Evolution of the OESS Mission of the OESS Departments within the OESS OESS Organization chart OESS Core Values OESS Guidelines A Case Study Approach

  3. Evolution of the OESS at TC • Development and Implementation in Summer of 2004 • Hiring of Associate Dean for Enrollment & Student Services • Combining Enrollment Services (Admissions, Financial Aid, Registrars, Marketing) with Student Services (International Services, Disability Services, Student Activities, Career Services) into one Division

  4. Mission of the OESS • To provide a smooth and seamless student experience for students from the initial point of inquiry (admissions) until the time of graduation (career services).

  5. Disability Services International Services Marketing Financial Aid Technology Office of Admission Student Advisement Career Services Registrar Student Activities & Programs Departments within the OESS

  6. Associate Dean Student Advisement and Staff Development Administrative Associate Fellowship Manager Director of Admission Registrar Director of Student Activities and Programs Marketing Director Director of Financial Aid Director of Career Services Director of International Services Computer Application Specialist Disability Services

  7. Core Values • Commitment • Excellence • Integrity • Professionalism • Service • Teamwork

  8. Guidelines • IN THE OESS AT TC, CUSTOMER SERVICE IS BEING WELCOMING, PROVIDING COMPLETE, ACCURATE AND EFFECTIVE INFORMATION, AND SERVICE, IN A TIMELY AND RESPECTFUL MANNER. IT IS EVERYONE’S JOB. JULY 30, 2004

  9. Incoming Student Survey 2007Results from Student Survey

  10. Incoming Student 2007 Survey Description • Conducted online mid-September to mid-October. • 53 Survey Items • 38 Scaled Event Items (Excellent, Good, Neutral, Poor, Unsatisfactory, Not Applicable) • 3 Open-Ended Event Items • 8 Scaled OESS Office Items • 3 Office Open-Ended Items • 1 e-mail item • 746 Surveys Received (largest number to date for ISS/NSS).

  11. Incoming Student Survey 2007 Demographics

  12. Incoming Student Survey 2007 Demographics

  13. If you rated any of these departments poor or unsatisfactory, can you tell us why? • Common Response theme: • Curtness/Rudeness

  14. If you rated any of these departments excellent, can you tell us why? • Common response theme: • Helpfulness • “Helpful and professional Staff” • “Because I was leaving the country and the people in admissions were very helpful.” • “I felt that my needs were important to the department and that they would go out of their way to help.”

  15. Questions?

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