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Children's Information and Advice Service

Children's Information and Advice Service. Overview Pauline Austin Operations manager pauline.austin@birmingham.gov.uk. Principles. Single point of access for all CYPF information and services – prioritising safeguarding Query resolution at first point of contact

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Children's Information and Advice Service

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  1. Children's Information and Advice Service Overview Pauline Austin Operations manager pauline.austin@birmingham.gov.uk

  2. Principles • Single point of access for all CYPF information and services – prioritising safeguarding • Query resolution at first point of contact • More productive/responsive services • Managed by CYPF staff – based at Lancaster Circus • EXCELLENCE

  3. Children’s Information & Advice Service Composition

  4. CIAS Performance

  5. CIAS Additional Services (formally FIS) Provides information, advice and guidance on services that support families CIAS Additional Services: • Manages and updates the Family Services Directory( online version from 2014) • Produces Fun in Brum, a publication that lists events and activities across Birmingham during half-terms and school holidays • Triage/brokerage for families who have more complex information needs or particular service needs. • Operates CIAS Plus (Disabled Children’s Register) A tailored information service for families with disabled children. • Fact sheets providing topic based information on services that can give advice ,support and access to their services.

  6. CIAS Additional Services Can be accessed via CIAS 1st response the new single access point for all queries regarding children and young people Tel 303 1888

  7. Any Questions? For more information contact: Viki Green, Acting Head of Service viki.green@birmingham.gov.uk or Pauline Austin, CIAS Operations Manager pauline.austin@birmingham.gov.uk or call in to see us: Zone 2, Ground Floor, Lancaster Circus

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