1 / 12

WINcare - RADWIN Services Program

WINcare - RADWIN Services Program. WINcare – RADWIN’s Services Program. 1. WINcare is RADWIN’s official G lobal S ervices P rogram. 2. WINcare is offered to RADWIN customers through RADWIN partners. 3. WINcare includes 4 SLA packages: Basic Plus, Extended, Advanced and Premium. 4.

odetta
Download Presentation

WINcare - RADWIN Services Program

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. WINcare - RADWIN Services Program

  2. WINcare – RADWIN’s Services Program 1 WINcare is RADWIN’s official Global Services Program 2 WINcare is offered to RADWIN customers through RADWIN partners 3 WINcare includes 4 SLA packages: Basic Plus, Extended, Advanced and Premium 4 WINcare SLA packages are defined according to carrier needs 5 WINcare SLA packages are offered on a modular basis which enable carriers to choose the right service package according to their needs 6 WINcare is the ideal way for carriers to ensure network availability, optimize network performance and receive technical support in real time

  3. WINcare – Your Benefits Avilability- Technical Support and Professional Helpdesk - always available via Phone, Email and Web (CMS) Network Availability – WINcare ensures your network availability and optimize network performance S.O.S Replacement - Replacement of faulty units within 48 hours RADWIN SERVICES Manage your Cases – Getfull access to RADWIN CMS (Case Management System) to open cases (tickets) and track them Planner Tool– get RADWIN Planner Tool - design & analyze your RF network with integrated analysis tools Become a V.I.P customer – WINcare gives you priority handling 24 X 7 Access to RADWIN knowledge Base and Updates– Access to published documentations, troubleshooting guidanceand software updates True Peace Of Mind – We will monitor your network stability through WINcare

  4. WINcare – Global Call Center APAC Support Center EMEA Support Center Americas Support Center WINcare Global Call Center Management

  5. WINcare – RADWIN Service Packages

  6. Helpdesk 24x7 R-Planner Tool Advanced RMA Warranty Helpdesk 8x5 WINcare – Service Features Hardware & Software Warranty • Hardware Warranty - Hardware repair or replacement in compliance with RADWIN's Standard RMA Policy. • Software Warranty - Software maintenance, update versions and upgrades via RADWIN portal. • Hardware & Software Warranty Include basic helpdesk - answers to general inquiries and basic product operation verification.

  7. Helpdesk 24x7 R-Planner Tool Advanced RMA Warranty Helpdesk 8x5 WINcare – Service Features Helpdesk 8x5 • Technical Support Service via : • Phone • Email • Web - CMS (Case Management System)Sunday-Thursday 9:00 AM to 6:00 PM local time, excluding public holidays at the regional support center office.

  8. Helpdesk 24x7 R-Planner Tool Advanced RMA Warranty Helpdesk 8x5 WINcare – Service Features Help desk 24x7 • Technical Support Service via • Phone • Email • Web - CMS (Case Management System)Available 24x7Human response available during non-business hours at: +972 54 766 0044

  9. Helpdesk 24x7 R-Planner Tool Advanced RMA Warranty Helpdesk 8x5 WINcare – Service Features RADWIN R-Planner Tool • R-Planner Tool license (up to 5 users) granted to the SLA customer. The RADWIN R-Planner Tool is a professional web based platform that facilitates the design & analysis of RF networks. R-Planner offers integrated analysis tools, a built-in report generator and complete product database access.

  10. Helpdesk 24x7 Advanced RMA R-Planner Tool Warranty Helpdesk 8x5 WINcare – Service Features Placeholder for your own sub headline Advanced RMA • Advanced RMA ensures that once an RMA approval is issued, a replacement will be shipped within 48 hours. • Advanced RMA will be provided as part of the Premium Service package only.

  11. WINcare – HQ Team WINcare – Would You Like To Hear More ? Contact Us • Michal Danziger Rosenbaum, Commercial Manager Commercial & Sales issues • Tel: +972-3-7662912 • Mobile: +972-54-3261083 • Email:michal@radwin.com • Dan Weitzman , AVP, Professional ServicesServices & Technical issues • Tel: +972-3-7662977 • Mobile: +972-54-7586808 • Email: dan_w@radwin.com • GeneralInformation – wincare@radwin.com

  12. Thank You!

More Related