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Workplace Relationships. Welcome to the fifth in a series of webinars for peer supporters drawn from the Recovery to Practice (RTP) project, a SAMHSA-funded project to foster recovery-oriented practice in behavioral health professions.
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Workplace Relationships Welcome to the fifth in a series of webinars for peer supporters drawn from the Recovery to Practice (RTP) project, a SAMHSA-funded project to foster recovery-oriented practice in behavioral health professions. This webinar series is presented by members of the International Association of Peer Supporters (iNAPS) with generous assistance of Optum, without whom this series would not be possible. iNAPS is solely responsible for the content of the webinars. The webinar will begin at noon, Eastern Time Zone. Thank you for your participation!
Telephones will be muted You may submit questions during the webinar using the chat function or wait until the end of the webinar when telephones will be unmuted for questions and answers.
Presenter: Lisa Goodale VP, Peer Support Services, Depression and Bipolar Support Alliance (DBSA) Core member of the Recovery to Practice (RTP) Development Team
Moderator: Peter Ashenden Director of Consumer Affairs OptumHealth Behavioral Solutions Contact Information T +1 612-632-2963 F +1 877-309-8548 Peter.ashenden@optum.com www.optum.com
Objectives For you to be able to: • List characteristics of effective teams • Identify causes and consequences of conflict • Describe the stages of team development
What are…. Workplace Relationships
“Coming together is a beginning, keeping together is progress, working together is success.” ~ Henry Ford
Causes of Conflict • Aren’t peer staff too ‘fragile’ to handle the stress of the job? • Don’t peer staff relapse? • Can peer staff handle the administrative demands of the job? • (cont.)
Causes of Conflict (continued) • Won’t peer staff cause harm to clients by breaking confidentiality or by saying the ‘wrong’ things? • Won’t peer staff make my job harder, rather than easier? Davidson and Harrington 2011
Causes of Conflict • Task vs. Relationship • Different Understandings of Recovery
Consequences of Workplace Conflict • Burn-out • Co-optation • Internalized Stigma • Reduced Job Satisfaction • Mentalism / Oppression • Stress • Termination
Consequences of Conflict • What was the conflict? • Who was involved? • One consequence?
Typical Responses to Conflict • Fight • Flight • Freeze • Facade (Quinn 2009)
Win-Win Response Think win-win (mutual benefit and cooperation) Seek first to understand, then be understood (respect, humility, and authenticity) Synergize (value difference and search for 3rd alternatives) Adapted from Covey 2011
Two steps to achieving synergy Would you be willing to search for a solution that is better than what either one of us has proposed? Would you agree to a simple ground rule: No one can make his/her point until they have restated the other person’s point, to his/her satisfaction? Adapted from Covey 2011
“You never really understand a person until you consider things from his point of view -- until you climb into his skin and walk around in it." Atticus Finch -- To Kill a Mockingbird ~ Harper Lee
How I Manage My Supervisor ~ by Violet Taylor
Summary You should now be able to: • List characteristics of effective teams • Identify causes and consequences of conflict • Describe the stages of team development
??? Questions…. To unmute your line, press *6. To mute your line again, press *6
For more information: Overall RTP Project www.samhsa.gov/recoverytopractice Resource Library www.dsgonline.com/rtp/resources.html Peer Supporter Discipline www.naops.org link to www.rtp4ps.org Wounded Healer Video http://www.youtube.com/watch?v=orxEawi9qro
Certificate A link to the self-check quiz is now on the iNAPS website: www.naops.org Within 30 days, a certificate will be mailed to the address you provide when you complete the quiz. Slides are available after taking the quiz – or by request. E-mail: webinars@naops.org
Presenter contact information: Lisa C. Goodale, MSW, LSW Vice President, Peer Support Services Depression and Bipolar Support Alliance / DBSA (312) 642-0049, x155 www.DBSAlliance.org Veteran peer specialist training: www.DBSAlliance.org/Veterans
Next Webinar Influence of Culture September 2013 Date tbd Go to our website: www.naops.orgfor up-to-date information
On behalf of the International Association of Peer Supporters (iNAPS) and Optum Thank you!