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Workplace Relationships

Workplace Relationships. Welcome to the fifth in a series of webinars for peer supporters drawn from the Recovery to Practice (RTP) project, a SAMHSA-funded project to foster recovery-oriented practice in behavioral health professions.

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Workplace Relationships

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  1. Workplace Relationships Welcome to the fifth in a series of webinars for peer supporters drawn from the Recovery to Practice (RTP) project, a SAMHSA-funded project to foster recovery-oriented practice in behavioral health professions. This webinar series is presented by members of the International Association of Peer Supporters (iNAPS) with generous assistance of Optum, without whom this series would not be possible. iNAPS is solely responsible for the content of the webinars. The webinar will begin at noon, Eastern Time Zone. Thank you for your participation!

  2. Telephones will be muted You may submit questions during the webinar using the chat function or wait until the end of the webinar when telephones will be unmuted for questions and answers.

  3. Presenter: Lisa Goodale VP, Peer Support Services, Depression and Bipolar Support Alliance (DBSA) Core member of the Recovery to Practice (RTP) Development Team

  4. Moderator: Peter Ashenden Director of Consumer Affairs OptumHealth Behavioral Solutions Contact Information T +1 612-632-2963 F +1 877-309-8548 Peter.ashenden@optum.com www.optum.com

  5. Webinar 5:Workplace Relationships

  6. Objectives For you to be able to: • List characteristics of effective teams • Identify causes and consequences of conflict • Describe the stages of team development

  7. What are…. Workplace Relationships

  8. “Coming together is a beginning, keeping together is progress, working together is success.” ~ Henry Ford

  9. What is a Team?

  10. Teams that Work

  11. STAGES OF TEAM DEVELOPMENT

  12. Causes of Conflict • Aren’t peer staff too ‘fragile’ to handle the stress of the job? • Don’t peer staff relapse? • Can peer staff handle the administrative demands of the job? • (cont.)

  13. Causes of Conflict (continued) • Won’t peer staff cause harm to clients by breaking confidentiality or by saying the ‘wrong’ things? • Won’t peer staff make my job harder, rather than easier? Davidson and Harrington 2011

  14. Causes of Conflict • Task vs. Relationship • Different Understandings of Recovery

  15. Consequences of Workplace Conflict • Burn-out • Co-optation • Internalized Stigma • Reduced Job Satisfaction • Mentalism / Oppression • Stress • Termination

  16. Consequences of Conflict • What was the conflict? • Who was involved? • One consequence?

  17. Typical Responses to Conflict • Fight • Flight • Freeze • Facade (Quinn 2009)

  18. Win-Win Response Think win-win (mutual benefit and cooperation) Seek first to understand, then be understood (respect, humility, and authenticity) Synergize (value difference and search for 3rd alternatives) Adapted from Covey 2011

  19. Two steps to achieving synergy Would you be willing to search for a solution that is better than what either one of us has proposed? Would you agree to a simple ground rule: No one can make his/her point until they have restated the other person’s point, to his/her satisfaction? Adapted from Covey 2011

  20. “You never really understand a person until you consider things from his point of view -- until you climb into his skin and walk around in it." Atticus Finch -- To Kill a Mockingbird ~ Harper Lee

  21. How I Manage My Supervisor ~ by Violet Taylor

  22. Teams that Work - Revisited

  23. Summary You should now be able to: • List characteristics of effective teams • Identify causes and consequences of conflict • Describe the stages of team development

  24. ??? Questions…. To unmute your line, press *6. To mute your line again, press *6

  25. For more information: Overall RTP Project www.samhsa.gov/recoverytopractice Resource Library www.dsgonline.com/rtp/resources.html Peer Supporter Discipline www.naops.org link to www.rtp4ps.org Wounded Healer Video http://www.youtube.com/watch?v=orxEawi9qro

  26. Certificate A link to the self-check quiz is now on the iNAPS website: www.naops.org Within 30 days, a certificate will be mailed to the address you provide when you complete the quiz. Slides are available after taking the quiz – or by request. E-mail: webinars@naops.org

  27. Presenter contact information: Lisa C. Goodale, MSW, LSW Vice President, Peer Support Services Depression and Bipolar Support Alliance / DBSA (312) 642-0049, x155 www.DBSAlliance.org Veteran peer specialist training: www.DBSAlliance.org/Veterans

  28. Next Webinar Influence of Culture September 2013 Date tbd Go to our website: www.naops.orgfor up-to-date information

  29. On behalf of the International Association of Peer Supporters (iNAPS) and Optum Thank you!

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