1 / 10

Citizens Advice Cymru Annual Review 2011/12 Are we all in this together?

Citizens Advice Cymru Annual Review 2011/12 Are we all in this together?. Fran Targett Director Citizens Advice Cymru. Are we all in this together? Whoever you are, whatever the problem,.

onslow
Download Presentation

Citizens Advice Cymru Annual Review 2011/12 Are we all in this together?

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Citizens Advice CymruAnnual Review 2011/12Are we all in this together? Fran Targett Director Citizens Advice Cymru

  2. Are we all in this together?Whoever you are, whatever the problem, • We provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives. • Our advice is free, independent, confidential and impartial. • We value diversity, promote equality and challenge discrimination.

  3. Are we all in this together? In Wales 2011/12 In Wales 2011/12 • Over 440,000 advice issues dealt with • Over 140,000 individual clients advised • 257 locations where the service provides free and independent advice • Almost 71,000 calls dealt with by Adviceline Cymru on 08444 77 20 20

  4. Are we all in this together? In Wales 2011/12 • Over 245,000 visits to the Wales section of our self-help websitewww.adviceguide.org.ukand a total of 930,000 page views • 9,700 visits to the Welsh language content on www.adviceguide.org.ukand a total of 96,000 page views

  5. Are we all in this together?Evidence-based policy influence • Welfare reform • Social fund • Housing costs • Employment and support allowance • Consumer work • Spot the scam • Bailiffs’ practices • Access to Justice • Legal Aid reform

  6. Are we all in this together?Partnerships • Trading Standards • Big Energy Week and Energy Best Deal • Better Advice Better Health • Money Advice Service

  7. Are we all in this together?Funding to bureaux in Wales • Funding declining – overall by 7% • Reductions from local government and face to face debt funding • Increases from Big Lottery and a number of smaller funders • Welsh Government funding retained • New funding from Money Advice Service • Legal Services Commission funding

  8. Are we all in this together?Response to the future threats • Volunteering • Citizens Advice Consumer helpline • Adviceline Cymru • Improvements to www.adviceguide.org.uk • Consumer policy and advocacy • Education

  9. Are we all in this together? Trends in advice • Year on year increases despite funding reductions • Welsh Government Advice Services Review • Strong, quality assured and sustainable bureau network • Valued by funders and users, partner of choice

  10. Are we all in this together?Yes … • To ensure thatevery person in Wales able to enforce their legal and human rights, understand their responsibilities, including us continuing to campaign for change where the existing rights are inadequate

More Related