1 / 4

NAW Executive Conference Dave Griffith Modern Group Ltd

NAW Executive Conference Dave Griffith Modern Group Ltd. Before we get started. Modern 22 Locations 640 Employees 100 % ESOP 40% Sales 30% Part/Service 30% Rental 400 products and services Open Book/ Open Door Company Strong, long term financial results. What is Customer Loyalty ?.

orlando-jones
Download Presentation

NAW Executive Conference Dave Griffith Modern Group Ltd

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. NAW Executive ConferenceDave GriffithModern Group Ltd

  2. Before we get started • Modern • 22 Locations • 640 Employees • 100 % ESOP • 40% Sales 30% Part/Service 30% Rental • 400 products and services • Open Book/ Open Door Company • Strong, long term financial results

  3. What is Customer Loyalty ? When a buyer of your goods and services is pleased enough with the experience to do the following: 1. Come back 2. Pay for the experience beyond … 3. Recommend you 4. Communicate with you on opportunity and problems.

  4. Day in the Life of an issue • Call or E-Mail or walk in • Call back, Gather Data and LISTEN • Assign Resource • Track • ID Root Cause • Fix Customer and Root cause • Share Information/ Measure/ Account • Close Out • Thank You and Follow Up

More Related