1 / 20

Lean Business Thinking the Path to Service Excellence

Dr Richard Keegan. Enterprise Ireland, Lean Business DepartmentEU Japan Centre for Industrial Co-OperationEuropean Benchmarking NetworkAdvisor to organisations internationally on Benchmarking and Best PracticeTrinity College Dublin, Dept of Statistics. Dr Richard Keegan, Ireland rkeegan@ocea

oro
Download Presentation

Lean Business Thinking the Path to Service Excellence

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

    1. Lean Business Thinking the Path to Service Excellence

    2. Dr Richard Keegan Enterprise Ireland, Lean Business Department EU Japan Centre for Industrial Co-Operation European Benchmarking Network Advisor to organisations internationally on Benchmarking and Best Practice Trinity College Dublin, Dept of Statistics

    4. What do we mean by Lean? Lean is shorthand for Best Practice within a sector Helps People identify and deliver improvements in their businesses Provides a framework for competitiveness improvement by building the capability and competences of people to

    5.

    6. What is Lean? Focused on Effectiveness and Efficiency Doing the right things well! A War on Waste!!! What is the alternative?

    7. What is Lean? Based on the Toyota Production System “Understood” by American consultants Six Sigma – Developed by Motorolla Corp, statistically based approach Similar tools but: Lean focuses on continuous business processes Six Sigma focuses on discrete projects for improvement Driving and integrated into company strategy

    8. Some Lean Principles…. Time Money Effort

    9. Rules Fairness Firmness Consistency Look See Understand Do

    10. Key Lean Questions….. What are you doing? How are you doing it? Why are you doing it? Who is going to improve it? When?

    11. Five Fundamental Lean tools….. Process Mapping Physical Flow mapping Check Sheets – What is going wrong? Run Charts – Is it getting better or worse? Teams – People working together to improve their business

    12. Absolutely Focused & Relentless Motion Transportation Processing Defects Waiting Over-production Inventory People

    13. Dr Richard Keegan, Ireland rkeegan@oceanfree.net

    14. Dr Richard Keegan, Ireland rkeegan@oceanfree.net

    16. Quicker, Better, Cheaper…Together But what is quicker? How can we be better? Just how cheap is cheaper? And HOW can this be done?

    17. Benchmarking – FACT Based Objective Compare against international database Learn from Best Practice Examples Prioritise Actions… for improvement Based on FACTS!

    20.

    21.

More Related