Ortus -IT services

1. IT SERVICES OrtusTelecom Solutions Pvt. Ltd. Plot No. 117, MavelipuramRECCA Valley Road.KakkanaduP.OCOCHIN 682030 Our site: http://ortusinfosys.com

2. Index • HARDWARE MAINTENANCE • SOFTWARE SUPPORT • PRINTER SUPPORT • NETWORK INFRASTRUCTURE SUPPORT • SYSTEM UPGRADES • DISASTER RECOVERY PLANNING • PREVENTATIVE MAINTENANCE • FLEXIBLE SERVICE LEVEL AGREEMENTS • RESPONSE TIMES • RELOCATION • SERVER SUPPORT & MAINTENANCE • DATA CENTRE INSTALLATIONS • REMOTE MONITORING • CCTV SURVEILLANCE • VIDEO DOOR PHONE SOLUTIONS • WIRELESS INTERNET SOLUTIONS • ACCESS CONTROL & TIME ATTENDANCE

3. Hardware Maintenance • “We Are Confident That We Can Resolve All Your Computer, Telephone Systems Support And Maintenance Needs” • Computer Hardware Maintenance & Support • Desktop hardware support • Server side support (HP, DELL, IBM etc.) • Printer, Fax, Plotter, Binder etc. • PBX System Maintenance & Support • Panasonic, Avaya, NEC, Nortel, CISCO, Linux Asterisk (PBX) • Data Center Management & Maintenance • Efficient Data Backup Services • Planned Disaster Recovery • Maintenance for all Levels of Cabling

4. Software Support • Ortus offers any level of support services for proprietary and third party applications including Open Source applications. We have a highly experienced team and we will provide you with fine tuned services and applications with round the clock support. Our service includes timely monitoring, backup, necessary suggestions and finally, patches and upgrades. Moreover, the company develops personalized CRM based applications and call monitoring solutions for telephone systems. • Ortus has the number one team for software support allover the world. we have a full fledged team to give our customers constant support. our support team in kochi,dubai and abudhabi has  received number one customer satisfaction till now. • We Offer: • Website Hosting & Development services • Installation and Support of all Open source (LINUX/UNIX) Applications • Installation and Support of all Microsoft Products and Applications • Installation and Support for Accounting Software like Tally, Sage, Intuit etc. • 24 x 7 Onsite and Remote Support • Software Consultation

5. Printer Support • Ortus, a highly established networking company in India and all over the Middle East offers you various levels of printer supply and support options. We are providing support and maintenance for a huge variety of machines from low end machines to high end machines. We sell all the printers from HP, Epson, Canon, Ricoh and more. • Ortus has the number one team for printer support allover the world. we have a full fledged team to give our customers constant support. our support team in kochi,dubai and abudhabi has  received number one customer satisfaction till now. • Our printer support service includes: • We Offer: • Supply of any type of printers • Printer service and repair • Printer maintenance contract • Installation and relocation • Printer parts and cartridge sales • Printer integration with server

6. Network InfrastructureSupport • Ortus, the #1 network infrastructure company in UAE and India, offers you a highly secure and reliable IT infrastructure at an affordable price. The IT infrastructure in your office plays an important role in your business, in other words computer networking is the core of your technology infrastructure. Our well trained and highly qualified professionals integrate advanced technologies and make your network faster, stable and secure. With the network setup from Ortus, you are absolutely away from your network problems. • Ortus has the number one team for network infrastructure support allover the world. we have a full fledged team to give our customers constant support. our support team in kochi,dubai and abudhabi has  received number one customer satisfaction till now. • We Offer: • Design and Implementation of Network Infrastructure • Network Cabling • Setup of different providers like, • CISCO • 3Com • HP • D-Link

7. System Upgrades • Ortus provides you efficient consultation on your new systems or existing systems, both hardware and software, and performs effective system upgrades without any interruptions. We have direct contacts with most of the hardware system manufacturers and can provide cost effective solutions. • Ortus has the number one team for system upgardes support allover the world. we have a full fledged team to give our customers constant support. our support team in kochi,dubai and abudhabi has  received number one customer satisfaction till now. • Our upgrade service includes, • We Offer: • Hardware System Upgrades • Supply and Installation • On-site Support • Server Side Upgrade (Both OS Level & Hardware) • Whether you are changing IT companies, starting up or looking to move away from a sub-contracted company, no need to worry we are here to help you. We will provide you an onsite systems health check and consultation. We specialize in support for small business to corporate clients. No matter the size of your firm, we are here to provide you with the services and upgrades.

8. Disaster Recovery Planning • In the aftermath of recent disasters, natural or man-made, preparing for the unexpected is again taking center stage as organizations look to protect that which matters most - people and information. In order to stay afloat even during disasters, plans need to be carefully prepared, documented and tested in order to ensure continuity of operations. In times like this it is easy to appreciate the reliance we have on our computer systems and data, but for many who have not considered Disaster Recovery (DR) planning - it’s all too late!Many Disaster Recovery products offered by IT companies are excessively expensive when weighed against the realistic chances of a major, systems-wide disaster. These ‘full systems DR’ plans end up absorbing IT budgets and restrict growth of key operational day-to-day infrastructure.At Ortus, we can offer a tailored solution targeting the principal business critical servers, offering a range from 24 – 72 hour systems restores. We realize that any DR plan is an insurance policy and offer different levels of cover to suit different budgets. By analyzing your current systems and tailoring a DR plan to your needs, we can give you the best disaster protection for your budget. • Ortus has the number one team for disaster recovery planning allover the world. we have a full fledged team to give our customers constant support. our support team in kochi,dubai and abudhabi has  received number one customer satisfaction till now. • How to Implement a DR Plan • Step 1: Risk AnalysisThe first step in drafting a disaster recovery plan is conducting a thorough risk analysis of your computer systems. List all the possible risks that threaten system uptime and evaluate how imminent they are in your organization. Anything that can cause a system outage is a threat, from relatively common manmade threats like virus attacks and accidental data deletions to more rare natural threats like floods and fires. Determine which of your threats are the most likely to occur and prioritize them using a simple system: rank each threat in two important categories, probability and impact. In each category, rate the risks as low, medium, or high.

9. Cont… • Step 2: BudgetOnce you've figured out your risks, ask 'What can we do to suppress them, and how much will it cost? Can I detect a threat before it hits? How do I reduce the potential of it occurring? How do I minimize its impact on the business?’ For example, a small organization could employ an emergency power supply to mitigate its power outage threat and have all its data backed up daily on backup tapes, which are stored at a remote site in case of a disaster. The more preventative measures you establish upfront, the better. • Step 3: Develop the PlanThe recovery procedure should be written in a detailed plan. Establish a Recovery Team from among your staff or appoint a third party IT maintainer. Define how to deal with the loss of various aspects of the network (databases, servers, bridges/routers, communications links, etc.) and specify who arranges for repairs or reconstruction and how the data recovery process occurs. The document will also outline priorities for the recovery: What needs to be recovered first? • Step 4: Test the PlanOnce your DRP is set, test it frequently. Eventually you'll need to perform a component-level restoration of your critical server to get a realistic assessment of your recovery procedure, but a periodic walk-through of the procedure with the Recovery Team will assure that everyone knows their roles. Test the systems you're going to use in recovery regularly to validate that all the pieces work. Always record your test results and update the DRP to address any shortcomings.

10. PREVENTATIVE MAINTENANCE • Ortus offer you planned maintenance actions aimed at the prevention of breakdowns and failures. The primary goal of our preventive maintenance is to prevent the failure of equipment before it actually occurs. We have an efficient team to check the health status of your IT equipments and closely monitor the performance. • Ortus has the number one team for proactive and preventive maintainence support allover the world. we have a full fledged team to give our customers constant support. our support team in kochi,dubai and abudhabi has  received number one customer satisfaction till now. • Our maintenance plans provide, • We Offer: • Telephone Support • Remote Support • On-Site Support • Disaster Recovery

11. FLEXIBLE SERVICE LEVEL AGREEMENTS • Full on-Site maintenance to a wide range of Service Levels with response time from 9 to 6 hours during standard working hours, 24 hours for 365 days, including operating support. If the type of coverage you require is not listed below please ask, we can offer you a bespoke package. Please contact our Sales Team. • Ortus has the number one team for flexible service level agreements allover the world. we have a full fledged team to give our customers constant support. our support team in kochi,dubai and abudhabi has  received number one customer satisfaction till now.

12. Response Times • Depending on the urgency of the issue you can choose a guaranteed response time to suit you, even as quick as 2 business hours.As a standard, Ortus’s contractual response times are 2, 4 and 8 hours, Sunday to Thursday 09.00 - 17.30; although, as all companies are different, we can provide tailor made contracts to suit clients’ requirements, offering a more effective and efficient solution.All service calls are administered from our computerized control center. The distribution of engineering resources provides UAE customers with contractual options from 2 Hour response to a time and materials service for ad hoc work. • Ortus has the number one team for response times and support allover the world. we have a full fledged team to give our customers constant support. our support team in kochi,dubai and abudhabi has  received number one customer satisfaction till now.

13. Relocation • Whether you’re moving up a floor or across the country, Ortus can provide a full relocation service for all your IT hardware and internal network infrastructure. Our teams of experienced engineers will disassemble, pack, transport and then reassemble everything at the other end; and because all our engineers are fully IT trained and accredited, you can be sure that everything will work as before once staff arrives at the new location.To discuss your relocation plans and obtain budget pricing, please contact us. • Ortus has the number one team for relocation and support allover the world. we have a full fledged team to give our customers constant support. our support team in kochi,dubai and abudhabi has  received number one customer satisfaction till now.

14. Server Support & Maintenance • Ortus an established IT company, an Open Source and Linux solutions provider all over the Middle East and India. We offer you a wide range of server setup, support and maintenance options. With Ortus, you will get full IT systems preventive maintenance, routine checkups and analysis. We are ready to deliver all your network design and server requirements in a timely manner. We have a dedicated team of L3 engineers and we can support your servers remotely at any time. We are supporting huge number of LINUX/UNIX/WINDOWS servers that are placed in production environment and in local offices. We provide, • LINUX Servers • We provide cost effective business ready solutions in a secure way with this open source platform. Our highly experienced professionals will provide you a Level 3 support on different flavors of LINUX like RedHat, CentOS, Debian, Solaris etc. The main advantage of the open source world is that, the networks should be highly secure without any additional hardware and there is no cost for OS. • WINDOWS Servers • We are supporting all levels of WINDOWS server/clients operating systems. Our engineers provide you a high end support for all server based application and maintenance.

15. Cont….. • Our Server Support Package Includes; • Performance Tuning Of Servers • Automated Tasks (Backup & Recovery) • Network & Bandwidth Monitoring • OS Updates and patches • Virtualization Support • We supply • HP Proliant & Integrity Server’sProLiant family DL140, DL145, DL320, DL360, DL380, DL385, DL560, DL580, DL585, DL740, DL760 ML110, ML150, ML310, ML330, ML350, ML370, ML570ProLiant 1600, ProLiant 1850R, ProLiant 3000, ProLiant 5500, ProLiant 6000 ProLiant 6400, ProLiant 6500, ProLiant 7000, ProLiant 8000, ProLiant 8500 • DELL Server’sPowerEdge 1300, 1400, 15xx, 16xx .17xx, 18xx PowerEdge 2100, 2200,2300, 24xx,25xx, 26xx, 28xx PowerEdge 300,350, 400, 500, 600, 700, 750, 800 PowerEdge 4100, 4200, 43xx, 4400,4600 PowerEdge 6100, 63xx, 64xx,66xx, 6800, 84xx • IBM Server’sIBM RS/6000 4P, IBM P series 640, IBM RS/6000 M80, IBM x3200 Series, x3400 Series, x3500 Series, x3600 Series, x3700 Series, x3800 & x3900 Series.  • Ortus has the number one team for server support and maintainence allover the world. we have a full fledged team to give our customers constant support. our support team in kochi,dubai and abudhabi has  received number one customer satisfaction till now.

16. Data Centre Installations • Ortus has many years of experience in the field of on-site computer cable installations and has established itself as a provider of first class cabling and network design services to a broad range of clients in the financial, commercial and industrial sectors.The first principal of our organization is to help you keep pace with your expanding requirements. Whether you are relocating terminals or PCs, adding to, or installing a new LAN or computer system, Ortus can provide the solution. • Ortus has the number one team for data centre installations allover the world. we have a full fledged team to give our customers constant support. our support team in kochi,dubai and abudhabi has  received number one customer satisfaction till now.Our cabling service is run by professional engineers with proven management experience in the industry. We understand the needs of our clients as only engineers can, and are organized to meet those needs promptly and efficiently.Ortus attributes its success to the quality of its staff, proven management techniques and a firm commitment to working closely with our clients from the outset of any project. These combined with well established procedures ensure that our clients get the cabling system that is right for them, and the project is completed on time and within budget. • Our solutions provide: • DesignWe can design options which include a variety of solutions to suit both your requirements and budget. • Site Surveys and ConsultancyA thorough survey of your premises is conducted together with a site meeting to establish your exact requirements. From this we will prepare a fixed price quotation. • Specialist Installation EngineersOur installation teams are trained to work within manufacturers guidelines and to all the relevant industry standards. They pay attention to every detail both technically and aesthetically.

17. Remote Monitoring • Our remote monitoring service securely links your mission critical devices and software to our Network Operations Center (NOC). Then, minute by minute performance information is fed into a predictive analysis tool which enables both yourself and our support technicians to analyze any forthcoming performance problems which could affect your business.With the use of advanced diagnostic software, Ortus can predict the onset of support issues, instantly respond to unforeseen issues and monitor server and workstation loads.A popular service often requested by customers is our Server Monitoring Service. Real-time analysis of a server’s performance is critical to many organizations to ensure their business continues to operate efficiently. • Ortus has the number one team for remote monitoring support allover the world. we have a full fledged team to give our customers constant support. our support team in kochi,dubai and abudhabi has  received number one customer satisfaction till now.Ortus Server Monitor is secure and easy to install. The software can provide statistical information on important aspects of your server and will also provide details on how to solve problems. A valid email address to receive notifications is all that is required. • Ortus Server Monitor will check and report on these aspects of your server • Disk Space (If you are running low of disk space) • CPU (If the CPU runs high for too long) • Services (If services stop, you will be informed) • Success/Failure of a back-up • Should any individual server performance levels be breached, you are alerted by a support engineer or via an automated SMS service direct to yourself or your Network Administrator.Our web-based monitoring software provides a constant window which is accessible to you via a secure protected password.Our pro-active support provides the assurance you need to develop and maintain complete confidence in your enterprise network.

18. CCTV Surveillance • CCTV is generally required in areas where there is an increased need for security and where manual monitoring is not possible. • Ortus offers a wide array of CCTV camera systems meant for large areas as well as small areas. We have a variety of brands that are superior in quality and performance with a range of monitors and cameras to choose from. our kochi, abudhabi and dubai team provide consistantsuport for our clients. We have got number one customer satisfaction responses than any other companies in kochi.

19. Video Door Phone Solutions • Video door phone systems perform a simple but important function. They allow one to communicate safely with visitors without any need for physical interaction with them. By installing a door phone system you will increase not only your home security, but also the convenience of managing unwanted visitors. • Ortus has the number one team for video door phone solutions support allover the world. we have a full fledged team to give our customers constant support. our support team in kochi,dubai and abudhabi has  received number one customer satisfaction till now. • The market is wide and you will have plenty of decisions to make when shopping for a door phone. • The external camera and speaker box should be 100% waterproof. • The outdoor camera should come with an infrared illuminator. This feature enables you to identify visitors in poor light conditions. • The external box and camera socket should be strong enough to resist vandalism. • Make sure that the camera lens is protected with a barrier. • Make sure the system allows audio communication as well. • The total scope of the camera's vision is important; the wider the field of view, the more area will be under surveillance. • Visual/non-visual compatible. Just in case the sensitive visual functions break down talk features should remain. • we provide service for video door phone solutions also. We have a fulfledged team to give our customers constant support. Our brachs in kochi,dubai and abudhabi has got number one customer satisfaction report till now.

20. Wireless Internet Solutions • Wireless Internet Solutions allows the freedom to connect wirelessly to the Internet. It is a basic necessity in the modern era, where most offices have executives using laptops extensively.Ortus provides wireless internet solutions for all types of clients - Hospitality Industry, Internet Cafes, Community Networks, Marinas and other areas of business. We have the perfect plans for your budget. • Ortus has the number one team for wireless internet solutions support allover the world. we have a full fledged team to give our customers constant support. our support team in kochi,dubai and abudhabi has  received number one customer satisfaction till now. • Our features include: • Controlled Internet Access with Username and Password. • Web-based Control Panel for User Administration. • Simple set up on the User's PC/Laptop. • Options to connect 'wired' PCs also using the same Access Control. • No on-site servers required - Only Wireless Access Gateways and required Access Points to extend the coverage.

21. Access Control & Time Attendance • Ortus offers access control systems with a variety of features, helping to maintain a record of time attendance and to restrict unauthorized access. • Ortus has the number one team for access control and time attendance  support allover the world. we have a full fledged team to give our customers constant support. our support team in kochi,dubai and abudhabi has  received number one customer satisfaction till now. • Access control systems provide the essential services of identification and authentication (I&A), authorization, and accountability where: • identification and authentication determine ‘who’ can access ‘what’ • authorization determines what a subject can do; • accountability identifies what a subject (or all subjects associated with a user) id.

22. CONTACT US • Ortus Telecom Solutions Pvt. Ltd. Plot No. 117, MavelipuramRECCA Valley Road.Kakkanadu PO, COCHIN 682030 • Ortus Infosys P O Box 27063,Dubai, UAE • Ortus Telecom LLC. PO Box 106159Abu Dhabi, UAE