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Learn about key characteristics of a successful team and strategies for building and maintaining a revenue cycle team in today's healthcare environment. Discover how to balance current demands with future needs and navigate the transition from fee-for-service to value-based payment models. Explore the challenges of competition for resources and the importance of flexibility, learning, and change tolerance. Gain insights into effective team building, engagement, and retention strategies.
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Building a Physician Revenue Cycle Team for the Future HFMA Conference16 Feb, 2018 Christopher Mattingly Director, Physician Revenue Cycle Premier Health
Premier Physician Network Overview • The largest comprehensive health system in Southwest Ohio • Dedicated to improving the health of the communities we serve • In 2014, Premier Health invested $150.6 million for free care and other unpaid services to low-income families
Topics • Characteristics of a Successful Team • Building that Team in Today’s Environment • Balancing Between Current Demands and Future Needs
Who Do You Want to Be? • Knowledge vs. Charisma? • Technical Skills vs. Flexibility? • Experience vs. Exuberance? • Heads-down Focus vs. Wide-Eyed Observation
Challenges • Competition for resources • Other health systems • Payors • Other teleservice centers • Unique skills - Can’t find experienced resources on every street corner • Flat population, numerous employers in SW Ohio support other markets (e.g., Anthem, Mercy Health)
Today vs. Tomorrow • Moving from Fee for Service to Value Based Payment models changes the role of Revenue Cycle
Team Characteristics • Flexibility • Not afraid to ask • Not afraid to help • Not afraid to learn • Change-tolerant? Change EAGER
Keys to Building This Team: • Career Ladders • Options • Educational opportunities • Specialization on a daily basis. Flexibility to grow in new directions in the longer-term • Visible, intentional, and sincere engagement • Desirable environment These all help with both recruiting and retention
Building that Team Today • Stratify Work • “Care and Feeding” of top performers • Identify and nurture B+ team members • Leverage vendor partners • Visibility and Celebration • Opportunities to drive change • Help those who don’t fit find other things to do
Keys to Keeping the Team Engaged • Establish and communicate the vision • Don’t look too far down the road • Make sure milestones are achievable • Involve those who’d like to be involved • Leverage enthusiasm • Push your top performers out of their comfort zone • Make sure the infrastructure is there to support you • Leadership • IT • HR
Balancing Today’s Demands with Tomorrow’s Needs When your team is change-ready, you’re already there.