1 / 11

Building a Physician Revenue Cycle Team for the Future

Learn about key characteristics of a successful team and strategies for building and maintaining a revenue cycle team in today's healthcare environment. Discover how to balance current demands with future needs and navigate the transition from fee-for-service to value-based payment models. Explore the challenges of competition for resources and the importance of flexibility, learning, and change tolerance. Gain insights into effective team building, engagement, and retention strategies.

oscarhill
Download Presentation

Building a Physician Revenue Cycle Team for the Future

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Building a Physician Revenue Cycle Team for the Future HFMA Conference16 Feb, 2018 Christopher Mattingly Director, Physician Revenue Cycle Premier Health

  2. Premier Physician Network Overview • The largest comprehensive health system in Southwest Ohio • Dedicated to improving the health of the communities we serve • In 2014, Premier Health invested $150.6 million for free care and other unpaid services to low-income families

  3. Topics • Characteristics of a Successful Team • Building that Team in Today’s Environment • Balancing Between Current Demands and Future Needs

  4. Who Do You Want to Be? • Knowledge vs. Charisma? • Technical Skills vs. Flexibility? • Experience vs. Exuberance? • Heads-down Focus vs. Wide-Eyed Observation

  5. Challenges • Competition for resources • Other health systems • Payors • Other teleservice centers • Unique skills - Can’t find experienced resources on every street corner • Flat population, numerous employers in SW Ohio support other markets (e.g., Anthem, Mercy Health)

  6. Today vs. Tomorrow • Moving from Fee for Service to Value Based Payment models changes the role of Revenue Cycle

  7. Team Characteristics • Flexibility • Not afraid to ask • Not afraid to help • Not afraid to learn • Change-tolerant? Change EAGER

  8. Keys to Building This Team: • Career Ladders • Options • Educational opportunities • Specialization on a daily basis. Flexibility to grow in new directions in the longer-term • Visible, intentional, and sincere engagement • Desirable environment These all help with both recruiting and retention

  9. Building that Team Today • Stratify Work • “Care and Feeding” of top performers • Identify and nurture B+ team members • Leverage vendor partners • Visibility and Celebration • Opportunities to drive change • Help those who don’t fit find other things to do

  10. Keys to Keeping the Team Engaged • Establish and communicate the vision • Don’t look too far down the road • Make sure milestones are achievable • Involve those who’d like to be involved • Leverage enthusiasm • Push your top performers out of their comfort zone • Make sure the infrastructure is there to support you • Leadership • IT • HR

  11. Balancing Today’s Demands with Tomorrow’s Needs When your team is change-ready, you’re already there.

More Related