Background of the Presentation M3 Consult E-Government and public telework in GERMANY

1. Presentation: Why telework? Strategies and European good practices – Telework in German public administrations Background of the Presentation M3 Consult E-Government and public telework in GERMANY Situation in Sachsen Anhalt and our projects Conclusions and upcoming activities

2. Spin-out of the Fraunhofer-Gesellschaftin the year 2000* More than 11.000 employees in applied research And the consulting branche M3 Consult 1995 1996 1997 1998 1999 2000 Anzahl Mitarbeiter (kumuliert) 54 0 5 14 25 35 Offices in Magdeburg (Middle of Germany), Hamburg, Berlin * Quelle: Jahresbericht 2001; Fraunhofer IFF, Magdeburg

3. Business Fields • M3 - Consult • A4 - Strategy • Fractal Company • eGovernment • Business Applications • Groupware • Individual Business Applications • E-Commerce / Collaborative Work

4. M3 - Consult «M3 - Consult» increases goal-oriented the profitability of your enterprise. We create together with your management and implement future-oriented enterprise strategies. Applying consequent, participative conception and implementation approaches based on the idea of the fractal company, we enable you to increase the efficiency of your entrepreneurable acting. Our target customer are medium-sized enterprises and public administration. eGovernment Due to the consequent matching of our experiences in industrial projects combined with our competencies in enabling new organisation structures we consult public administration in optimising their processes. Our services focussing on project management, the increase in process efficiency, outsourcing activities and support in developing new individual solutions which are strongly aligned to the strategy. Fractal Company Increase in efficiency of enterprises due to the implementation of a fractal process-oriented organi-sation structure with high goal and competence focus. Basis of this organisation is the stringent unification of task, responsibility and competence within one hand. Due to the consequent application of job enrichment and enlargement, employees realise a better job environment with higher motivation. A4 Strategy Create – Spin-off – Exhaust – Harvest Increase in profitability of your enterprise due to the realisation of unused competencies and product potentials in new market services with high unique selling propositions. A4-Strategy can be used as cyclic application or each phase can be used singularly.

5. Business Applications «Business Applications» generates innovative communication applications with on the edge technology for national and international partners from industry, services and public administration. The focus lays on the development of „Individual Business Applications“. „E-Commerce“ and „Groupware“. The high quality of the development of thus individual solutions is based on our outstanding know-how in administration and business processes. The added-value for the customer is in the focus of all our activities. eBusiness Business Applications aims to optimise the interfaces between enterprises and their customer. For that we provide all needed tools and services to create, design and implement the entire electronic interface. Basis is a shop solution for medium-sized enterprises. Additionally, we provide all needed services for eMarketing, eCRM and eSales processes. Groupware M-BIS eVolutionScanner is an instrument to increase the efficiency of projects including more than one production site. The web-based application is an intelligent toll supporting multi-step approach with freely scaleable questionnaires and high user friendliness. Individual Business Applications We work and implement customer-specific software and data base solutions. Special know-how is given in the development, implementation and maintenance of applications with J2EE und EJB-Structurs.

6. Presentation: Why telework? Strategies and European good practices – Telework in German public administrations Background of the Presentation M3 Consult E-Government and public telework in GERMANY Situation in Sachsen Anhalt and our projects Conclusions and upcoming activities

7. Why telework? A Strategic Decision The need to change in public administrations leads to telework, social aspects play a minor role Driving factors are: E-government back office integration Closer to citizen public services geographically time wise Need to run cost reduction programs - outsourcing of services - concentration of output in contrast to working times Reduction of public administration offices by number of locations - social component

8. Why telework? Status (prove of application - soft facts) Telework in public administrations is not on vogue in Germany! Interview on Monday at the federal booth for e-government initiatives • Based on the EU survey from October 2003 in the frame of the e-Europe program for the 18 European countries Germany is on rank 17 past Greece and before Luxemburg! • Does that say any think for telework? Yes it does (demand/ ability/ resistance against changes) • 2nd Indicator: M3 Consult • We are specialized in restructuring organizations, public administrations as well like “Municipalities, Hospitals, Associations” • We are the developer and distributor of collaborative commerce tools • We are involved together with the KID (the IT department of the city of Magdeburg) in some e-government projects • But I had to start calling and reading to find examples for real telework examples in public administrations

9. Why telework? Status - technical frame Telework is still a in reality a technical problem but this burden is diminishing (access rights and digital content) Dial in connections are used in research for decades Programmers are using ftp for years The City of Nürnberg developed a system based on open source products were the employees can work from any computer after having signed in with there programs and there personalized screen Intranets are changing to employee portals (web based) The same systems are internally and externally used – arbeitsmarkt.de (even if stopped for internal use) 84% of all employees in civil service have online skills (source online Atlas 2003)

10. Telework? A need driven development Hypothesis: e-government leads to telework Degree of back office integration for e-government applications (die moderne verwaltung 03/2004) : 1. The online offer covers one activity level of one service 2. The online offer integrates the first activity level of multiple services 3. The online offer multiple activity levels of distributes actors for one offer 4. The online offer multiple activity levels of distributes actors for multiple offers Added value Need to reorganize distributed administrative processes

11. Telework - Good practices Reorganizing the Federal Administration Organisations for RTD funding projects (Projektträger) Situation before 99: more than 30 Organisations did administer Public funded projects independently Need to reduce costs, bundle competencies and share experience Define an virtual organization (personally involved) Install an virtual working platform in 2002 barely employed but now functioning Since the organizations did learn to work virtually together telework become common for some larger organizations. More examples for e-government

12. Presentation: Why telework? Strategies and European good practices – Telework in German public administrations Background of the Presentation M3 Consult E-Government and public telework in GERMANY Situation in Sachsen Anhalt and our projects Conclusions and upcoming activities

13. Gesamtverband Handwerk – Association of handicrafts (strategy, system support, contracts – no BAT) Gemeindeverwaltung Biederitz (e-working solution, document exchange server) Wirtschaftsförderung Blankenburg (eBusiness system for the direct marketing department for agricultural products – subsidiary) Sachsen Anhalt – One Bundesland in Germany Almost finished Finished Active

14. Presentation: Why telework? Strategies and European good practices – Telework in German public administrations Background of the Presentation M3 Consult E-Government and public telework in GERMANY Situation in Sachsen Anhalt and our projects Conclusions and upcoming activities

15. Conclusions and Upcoming Activities • Telework in German Public institutions especially for Public administration became a „Cold topic“ during the last months. • Enabling technologies not new but a diffusing use may lead to a revival of the topic. The main handle is the massive transformation from Intranet to employee portal –solutions • The Ministry of foreign affairs started with this projects • eGovernment acceptance if lacking acceptance since the back-office integration is insufficient this leads to the need of newly organized working structures. • Telework may become a second start after the first technology driven attempt failed- this time we can expect an e-government demanded change in working processes. • Rational reasons for telework are easy to find but “there is no other that conservative environment than public administration in Germany”

16. Pt – netz „the network of „Projektträger“ of the federal government, real telework but small scale (Altersteilzeit – telework as a step towards retirement) Gesamtverband Handwerk Sachsen Anhalt, no administration but lobbing and support organised as telework Bürgerbüros z.B. der Gemeinde Biederitz, no telework but distributed work Arbeitsmarkt.de the same system for internal and external users Workshop “from intranet to the employee portal” in April 2004, Bremen E-government extensions and back office integration Positive examples and up-coming activities Positive Examples Up comings

17. Presentation: Why telework? Strategies and European good practices – Telework in German public administrations

18. Contact M-BIS GmbHWoltersdorfer Str. 46D - 39175 Biederitz Markus Lüken E – Mail: markus.lueken@m-bis.de Telefon: +49 (0) 391 / 544 86 19-261 Mobil: +40 (0) 163 / mbis (6247) 001 Fax: +49 (0) 39292 / 66 346 E – Mail: info@m-bis.de www.m-bis.de USt - IdNr.: DE208981876 HRB 3874, Amtsgericht Stendal M3-ConsultSandtorstr. 23 D - 39106 Magdeburg E – Mail: info@m3consult.de www.m3consult.de Nick Brehmer CEO E – Mail: nbrehmer@m3consult.de Telefon: +49 (0) 391 / 544 86 19-263 Mobil: +40 (0) 163 / mbis (6247) 003 Fax: +49 (0) 391 / 544 86 19-269