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Operations Programs Support

Operations Programs Support. Tennessee District. Tracy Mofield, Manager Operations Programs Support Pete Dechelle, Manager Delivery & Customer Service Programs. Rural Operations. Monitoring RDSOP Reviews: Units must achieve 90% & exceed % to std targets

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Operations Programs Support

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  1. Operations Programs Support Tennessee District Tracy Mofield, Manager Operations Programs Support Pete Dechelle, Manager Delivery & Customer Service Programs

  2. Rural Operations • Monitoring RDSOP Reviews: Units must achieve 90% & exceed % to std targets • Overseeing route adjustments, territory adjustments, mail count & 4003 input • Notifying offices with 2080/2240 projections • Early preparations for rural contract training • Examining overtime, hiring efforts, compliment, etc. • 4240 program support • LLV deployment • Rural Scheduler assistance Kevin Proctor, Nashville Dewey Dillard, Memphis

  3. F4 Operations • F4 Reviews • Customer Service Variance (CSV) • Customer Service Adjusted Workload (CSAW) • Customer Service Staffing Opportunity Model (CSSOM) • Common Findings • Measuring devices not utilized • Pre-sort volume measured as manual volume • Clerk reporting times before dispatch arrival • Lack of supervision Ronnie Patton, Nashville Greg Jones, Knoxville

  4. F2 Operations • AMSOP (95%) • Pivot Plan maintenance • Mail mix / IOP issues • Reports not retrieved / lack of documentation • WEBBATS • All offices required to complete audit by 6/26/08 • POS/WEBBATS integration • Service Compliance Reviews (90%) • Carrier cases / Throwback case / Hot case • AMS books / labels • Hold for Order mail • Supervisor Workload Credit Worksheet (SWCW) / Station Workload Credit Worksheet (STNWC) / Workload Service Credits PS 150 • Area requires use of electronic form Shelly Bogan, Nashville

  5. F2 Operations • DOIS • Utilize to Match Workhours to Workload • Maintain Data Integrity • Route Inspections • COR – Must use for ALL adjustments [Formal/Minors] • District conducting Data Prep for all DOIS Zones • AVUS • Maintain Daily Utilization Information • Monitor for Route Deviations • MSP • Maintain Data Integrity Exceptions • Utilize Reports as a means of Street Management Sherri Cole, Nashville Bob Deluca, Nashville Sherrie Gibson, Chattanooga Cecelia Wilson, Memphis

  6. CPMS & Growth Management • Monitor & review all collection points and routes within the District • Review & assist field in growth management issues • Examine misdelivery problems Ed Shear, Nashville

  7. Security • Facility & Vehicle • Facility Security Database (FSD) • Unit security folders • Anonymous Mail Program • Hazardous Materials Program • Bio-Detection System (BDS) exercises in plants John Crockett, Nashville

  8. Operations Support Specialists • IMD scanning processes & procedures • Expedited & Parcel Select product performance • Parcel Return Service (PRS) • Service Compliance Reviews • IOP discrepancies • CSBCS • DPS improvement • PARS • WEBEES • Facility Database (FDB) issues • My Post Office issues Bubba Campbell, Nashville Scott Orr, Chattanooga Jim Davis, Memphis Chip Thiele, Nashville John Crockett, Nashville

  9. Tort Claims • Tort Claims FY08 YTD: $1,700,000.00 • Evaluate & monitor accident documentation / field support • Monitor claims (24 current claims waiting for adjudication) • Tort Documentation Issues: • Required documentation missing / not submitted • Forms sent to Safety • Forms not completed on minor accidents / lawsuits later filed Kay Putman, Nashville William Barrett, Nashville

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