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Raising the Bar Taking Your Application and Site Visit to the Next Level

Raising the Bar Taking Your Application and Site Visit to the Next Level . Deanna Herwald VP-Quality Management Systems MidwayUSA. Jim Swofford Quality Systems Manager MidwayUSA. November 17, 2011. The Application. Deanna Herwald VP-Quality Management Systems MidwayUSA.

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Raising the Bar Taking Your Application and Site Visit to the Next Level

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  1. Raising the BarTaking Your Application and Site Visit to the Next Level Deanna Herwald VP-Quality Management Systems MidwayUSA Jim Swofford Quality Systems Manager MidwayUSA November 17, 2011

  2. The Application Deanna HerwaldVP-Quality Management SystemsMidwayUSA November 17, 2011

  3. Two Objectives One – How to approach writing an application Two– Best practice elements to consider

  4. How to Approach Writing an Application Getting started Read the WHOLE book Review applications Select an author Treat as a project

  5. How to Approach Writing an Application Start writing Start with the organizational profile Baby steps Answer EVERY question Don’t leave results to the end Ask for input

  6. Best Practice Elements to Consider Results – nearly ½ the points

  7. Best Practice Elements to Consider Results Easy to understand

  8. Best Practice Elements to Consider

  9. Best Practice Elements to Consider Results Easy to understand Poor performing results

  10. Best Practice Elements to Consider Results – nearly ½ the points Highlight important measures

  11. Best Practice Elements to Consider Results – nearly ½ the points Highlight important measures Keep answers concise Speak Baldrigese Use symbols

  12. Best Practice Elements to Consider Results – nearly ½ the points Highlight important measures Keep answers concise Speak Baldrigese Use symbols

  13. Best Practice Elements to Consider Keep the questions in Examples, examples, examples

  14. Performance Excellence To Performance excellence

  15. Questions? November 17, 2011

  16. The Site Visit Jim SwoffordQuality Systems Manager MidwayUSA November 17, 2011

  17. Site Visit Coordination Team • Best if this is the same team that wrote the application • Site visit manual

  18. Esprit de Corps Team • Get and keep people excited about site visit

  19. Displays Team • Ensure consistency and accuracy of all building displays

  20. Facilities Team • Make sure things are “company ready”

  21. Workforce Preparation Team • Most important job: increase comfort level of workforce • Deploy topics • Provide guidance

  22. Documentation Team • Compile required documentation for examiners • Before site visit • During site visit

  23. Gap Analysis Team • Identify and oversee resolution of gaps from the application • Trained examiners work well for this role

  24. Site Visit Category Teams • Meet with site visit examiners during category meetings • Prepare for category meetings

  25. War Room Team • Field questions and concerns from the workforce during the site visit

  26. Site Visit Best Practices • Opening comments • Prepare the examiner team’s work room • Provide on-site lunch for examiners and workforce • War room • Facility guides • Name badges • Folder for examiners

  27. Questions?

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