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Republic Polytechnic Web Enhancements For OCC Presented by the ACP July 2011

Republic Polytechnic Web Enhancements For OCC Presented by the ACP July 2011. Agenda. Background & Vision Solution Overview Support Q&A. Background VISION. To create and deliver value through our products and services for our customers, always

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Republic Polytechnic Web Enhancements For OCC Presented by the ACP July 2011

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  1. Republic Polytechnic Web Enhancements For OCC Presented by the ACPJuly 2011

  2. Agenda • Background & Vision • Solution Overview • Support • Q&A

  3. Background VISION • To create and deliver value through our products and services for our customers, always • To ensure our ICT Education are the most engaging and value-added in the region • To reach out and work with partners and markets in the region

  4. Who are we? • Associate Company with Popular Holdings Ltd • Awarded ISO 9001:2008 for design, develop and deliver curriculum-based education and ICT solutions • Involved in developing Next Generation ePortfolioin 1 out of 6 FutureSchool in Singapore

  5. Our Clients • Multi-faceted solutions and strong service model helped built our reputation and our client base grew • 1 out of 3 schools in Singapore are our clients • More than 100 corporations, MNCS and government agencies such as Ministry of Defence, Defence Science & Technology Agency, United Overseas Bank (UOB), The British Council (Vietnam), ST Electronics & Singapore Ministry of Education

  6. Team Organization Structure Project Working Committee Project Steering Committee Project Working Committee

  7. SOLUTION OVERVIEW

  8. Key functionalities • Improve external web user experience • Create a simple process for internal users to create, edit and manage widgets

  9. Implementation Support Plan • The Helpdesk provided by ACP is capable of accepting service/incident calls from Republic Polytechnic users through the following: • Unified IT Ops and Helpdesk • Telephone Calls to Helpdesk • Email (User sending an email) • Web Portal

  10. Support Service Level Agreement (SLA)

  11. Training • Trainings to be provided • Training for All Teachers • Teaching Methodology • Delivery methods or approaches and instruments use in the activities are a combination of: • Lectures and classroom instructions • Demonstrations • Case studies • Group discussion • Each training session shall consist of a maximum of 40 participants

  12. Value-added Services • 6 months complimentary consultation and system refinement period during Production Phase

  13. Key Takeaways To retain source codes to ensure sustainability 1 Well covered technical support and dedicated teams 2

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