Welcome to the Team

1. Welcome to the Team Arbonne New Consultant Training | Created by an Independent Consultant

2. Arbonne Jargon Sponsor -The person who brought you into the business. Upline - The team of people in your Arbonne ‘Family Tree’ including your sponsor, their sponsor and their sponsor etc. Downline -The team of people who have been brought into the business by you directly, or by your consultants. Sideline -People who were sponsored by the same person as you. You are on the same team as them, but they are not in your team. Preferred Client (PC) -Someone who wants to purchase product with their own ID and PIN number and receive a 20% discount. In Qualification -The first step on your way to promotion. See the Success Plan for more details. Qualifying Volume (QV) -The ‘point’ value given to each product. You are promoted according to the number of QV you have each month. Personal Qualifying Volume (PQV) -The ‘point’ value of any products passing through your personal ID number, any full paying CLIENTS, or any PREFERRED CLIENTS (as of 1st September 2012). Right Start Value Pack (RSVP) -An order that is available to consultants in their first month, which gives $1,000 worth of products for $500 - the QV value for this is 350QV. Ultra Value Pack (UVP) -v order that is available to Preferred Clients in their first month, which gives $464 worth of products for $286 - the QV value for this is 200QV. Arbonne New Consultant Training | Created by an Independent Consultant

3. Arbonne Jargon Events Global Training Conference (GTC) Annual conference in Las Vegas - a must for those serious about this business. Register as soon as dates become available. Arbonne Advantage Conference - (AAC) The Australian annual training conference - a must for those serious about this business Annual Incentive Trip - (AIT) Register on the website now and work towards earning this trip. you will be taken to incredible locations, and learn from the very best, while building invaluable relationships with people from all over the world. Levels of Management District Manager - DM Area Manager - AM Regional Vice President - RVP National Vice President - NVP Executive - EDM/ EAM/ ERVP/ ENVP The prefix ‘Executive’ is given when someone promotes another member of their team to the same level. Arbonne New Consultant Training | Created by an Independent Consultant

4. Customer Service Customer Service: Phone: 1800 650 760Fax: 02 9743 6228 Address:Arbonne Australia Pty Ltd.1 Wonderland DriveEastern CreekNSW 2766 Be sure to contact Customer Service for any issues you have that are beyond the control of your sponsor. e.g.webstats issues, broken pumps etc. When you think you have promoted - call customer services to check. Applications Applications can be done online. Arbonne New Consultant Training | Created by an Independent Consultant

5. A few things you need to know…….. Upline Contact Details Make sure you have the contact details of your sponsor, District Manager, Area Manager & Regional Vice President. Arbonne Month The Arbonne month runs from the 1st of the month to the last day of each month. Its is a good idea to treat the 15th of the month like the last day to avoid a rush at the end. Consultant Maintenance To remain a consultant, you must accumulate 1200 PQV across a 12 month period from when you start in your business. Monthly Requirements - 150PQV Every month you need 150PQV in order to be paid, to stay in qualification and to qualify for any incentives taking place at the time. Always ensure your 150PQV is in as quickly as it can be to avoid a last-minute rush. Remember your 150PQV every month! Arbonne New Consultant Training | Created by an Independent Consultant

6. Presentations & Sponsoring Opportunity Presentations Second Thursday of every month Cabana Bar, 80 Christie Street, St Leonards (7.00pm-8.00pm) RSVP essential with michellesutherland85@btinternet.com or +61 459 835 803 Also check the Arbonne Australia Facebook Pages for opportunity presentations being held across the country. Sponsoring Etiquette Treat others as you would like to be treated. In the situation that more than one person has spoken to your prospect, the general rule is that the first person who has spoken to them about the business, given them samples and met with them, will be their sponsor. If in doubt, it is manners to have a conversation with the other consultant before moving forward. In a predicament it is the choice of the prospect who they would like to be their sponsor. Please refer to Arbonne Policies and Procedures for details on this. Arbonne New Consultant Training | Created by an Independent Consultant

7. Conference Calls & Training Conference Call – Every Monday Call – 03 8672 0100 Access Code - 330290# Remember you can also listen into this same number to hear a replay of the call the next day. Training - Monthly 1st Thursday of every month Cabana Bar, 80 Christie Street, St Leonards (7.00pm – 9.00pm) RSVP essential with clarecavele.arbonne@gmail.com or +61 415677328 There will also be other training available from your up line on a weekly/fortnightly/monthly basis so make sure you plug into that too. Arbonne New Consultant Training | Created by an Independent Consultant

8. Communication Emails Be sure to check your emails daily. It is your responsibility to keep your team in the loop. Always forward emails on immediately. Even if the email is not relevant to you – it may be relevant to someone else on your team. Share problems with your upline If you need help with anything – always make sure you speak to your sponsor. Never call to speak to your downline - your negativity will rub off. Never moan down – call your sponsor when you have any issues. Ask for Help Always ask your upline along when you speak to someone about Arbonne for the first time. They want to help and will be able to guide you through the presentation and objection handling until you feel confident to do it yourself. Arbonne New Consultant Training | Created by an Independent Consultant

9. Sharing Arbonne STOP START TEACH Get Familiar with Arbonne & Network Marketing Familiarise yourself with the company background and the network marketing industry so that you are able to explain clearly what your business involves in a conversation. Full Opportunity Presentation Know the opportunity presentation, so that you can be comfortable with how you explain the opportunity to others. The best way to learn it is to go to the many opportunity presentations, and learn from the speakers. Listen to as many opportunity calls as you can. Your sponsor will send you the slides and script. 15 Minute Presentation This shorter version is handy for use at one to one presentations and at launches. Arbonne New Consultant Training | Created by an Independent Consultant

10. System for Success Always lead with The Business Opportunity! REsults Approach Step 1: Ask (in person or on a phonecall) people along to a Group Presentation or for a coffee with you and your upline. Step 2: After telling the person about this opportunity, give them full size products (gold bags) to try for 2-3 days. Diarise a follow up meeting there and then for 2-3 days time to get the products back and to hear their decision. Step 3: Call the person the day before you are due to meet to confirm your meeting e.g.“Looking forward to seeing you tomorrow at 2pm in Starbucks” Step 4: Meet up and get their decision - Consultant, Preferred Client, or Client. Always lead with the business Arbonne New Consultant Training | Created by an Independent Consultant

11. Product of the Product • Arbonnise your household • As an Independent Consultant you need to use Arbonne products to create conviction. Using the products will give you personal testimonies and strengthened belief. • You are a walking advertisement for the product. • What’s in your bathroom? Kitchen? Make up bag? Travel bag? Arbonne New Consultant Training | Created by an Independent Consultant

12. Stories Sell and Facts Tell • Share benefits vs ingredients • Testimonials are more powerful than in-depth product information. • Refer to Arbonne’s product knowledge section on the website and the product catalogue to have a basic understanding of the products • Product Catalogue • A wealth of information can be found such as: • About the company • About the products • Retail prices • Product set specials • Active key botanicals • Familiarise yourself with what your clients are reading Arbonne New Consultant Training | Created by an Independent Consultant

13. Arbonne Website • Familiarise yourself with the website • Monthly campaigns and promotions • The Source • Download forms • Webstats • Learn and Burn • Arbonne University • Product Training • Code of Ethics • Shop Online Arbonne New Consultant Training | Created by an Independent Consultant

14. Set up for Success • Place your order of products for sampling • Order business cards from ‘The Place’ • Set up a ‘MyArbonne’ website at www.myarbonne.co.uk • Curiosity packs (sign up form, EOAs, Network Marketing audio, sample pack, catalogue, Arbonne Opportunity brochure, business card) *Aim to give 2 packs out per day* • Create your 100 person list • Arrange 2 launches within 14 days (refer to business launch guidance sheet) • Read 2 books from the reading list in your first week and listen to audios provided by your sponsor • Plug into meetings, trainings, and conference calls – get to everything you can to build a successful business Arbonne New Consultant Training | Created by an Independent Consultant

15. Follow Up Excitement fades fast! Follow up with a telephone call within 48 hours. Follow up is Decision Time Following up is essential following any communication with people regarding the business. It is your responsibility to follow up. - Use feedback forms from your launch to gauge people’s interest (ask your sponsor for these) - Always arrange follow up while at first meeting, allow the person to try products for 2-3 days and then meet back up for a chat. Your prospect can decide to be a client, preferred client or consultant – they have been given all the information they need to make a decision. Arbonne New Consultant Training | Created by an Independent Consultant

16. Prioritising Your Diary • Firstly, put training sessions in your diary for the rest of the year, and commit to being at these. • Decide what you want to put into this business and work around your other commitments. • Prioritise Income Producing Activity: • Group presentations with guests • One to One meetings • Networking Events • Handing out sample packs • Following Up • Making calls ‘Give up some things in the short term to have them in abundance in the long term.’ Arbonne New Consultant Training | Created by an Independent Consultant

17. Preferred Clients • When you’ve offered the business opportunity to people, and it isn’t for them right now, you can offer them the opportunity to become a Preferred Client for $27 or a Client. • Preferred Client benefits: • 20% discount • Ultimate Value Pack (UVP) in their start month ($464 worth of product for $286) • With a cumulative $195 RRP order in their start month, Preferred Clients are eligible for a complimentary product from a list of select Arbonne products. • Preferred clients are your loyal customer base – develop these relationships and keep them in the loop with promotions and events. Arbonne New Consultant Training | Created by an Independent Consultant

18. Two Income Streams - NWM & Direct Sales Consultant Network Marketing (NWM) 4% override on all direct PCs and consultants 15% commission on all direct PCs Direct Sales UVP - $32.50 RSVP - $65 35% Retail District Manager Network Marketing (NWM) 8% override on entire central district success line volume 15% commission on all direct PCs Additional income at District Manager $35 extra RSVP bonus $250 DM bonus (see Success Plan for details) Arbonne New Consultant Training | Created by an Independent Consultant

19. Aim for District Manager District Manager Qualification From when you go into qualification for District Manager, you have the remainder of that calendar month, and an entire additional calendar month to complete at 6,000QV. You may also complete over three months by achieving 7,500 over three months. See the Success Plan for further details. Smart people aim for District Manager Immediately Why? MORE income, SAME effort Schedule a personal strategy session with your upline now! Arbonne New Consultant Training | Created by an Independent Consultant

20. Treat this like a Business Hobbies cost money, businesses make money This business is like any other, you have to treat it like a business for it to pay you like a business. Dress for Success Sophisticated and smart; people looking for a professional business will take this into consideration. Be Punctual Be on time (or early) for a meeting, it shows respect for the other person. Always confirm meetings the day before. Get Organised Make sure you have everything you need at presentations (products, sign up forms, curiosity packs, presentation) Arbonne New Consultant Training | Created by an Independent Consultant

21. Your ‘WHY’ Why are you doing this business? Take a moment to consider what you want to achieve from this business and why you are doing it. Keep this reason at the forefront of your mind. Your WHY is what will push you and take you to where you want to be. Like any business, hard work produces RESULTS. ‘To have something you have never had, you must do what you have never done’ Arbonne New Consultant Training | Created by an Independent Consultant

22. Set goals Now set your goals for your Arbonne Business – decide what you want from this business and ask your sponsor to help you set goals to achieve that. Aim for Area Manager qualification in your first month to get your business off to a flying start. Make sure your goals are SMART Specific - state EXACTLY what you want in your goal Measurable - have ‘half- way’ goals to keep you on track Achievable - your sponsor will help you make an achievable goal Realistic - know what you need to do to achieve this goal Time Specific - write your goal in the present tense as though you have achieved it, stating the date with day, month and year. Arbonne New Consultant Training | Created by an Independent Consultant

23. Reading list Aim for 30 Minutes a day of Self Development - reading or listening Reading or listening to recordings about Network marketing really helps you to understand our industry and builds confidence when telling others about it too. Recommended Books: ‘The 45 second presentation that will change your life ‘ by Don Failla (ask your sponsor for the PDF of this book) ‘Your First Year in Network Marketing’ by Mark Yarnell & Rene Reid Yarnell ‘Rich Dad, Poor Dad’ by Robert Kiyosaki ‘The Success Principles’ by Jack Canfield ‘The Flip Flop CEO’ by Janine Finney and Lory Muirhead Arbonne New Consultant Training | Created by an Independent Consultant

24. Useful Documentation… Your sponsor will pass on a list of useful documentation. This includes information about our industry, EOAs, press articles and other useful documents. We recommend saving these to a laptop/PC for you to refer back to and to pass on to any new consultants who join your team. How quickly do you want to be driving your Mercedes? Your sponsor can give you ‘Road to Region’ instructions for success in 90 days Arbonne New Consultant Training | Created by an Independent Consultant