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Oki Data Americas

Oki Data Americas. Oki Data Americas. Product Training for the. CX3535 / CX4545 MFP. Module 2 Product Service Training. First Time User. Reference User. Click Here. Click Here. CX1145 MFP. CX3535 / CX4545 MFP Product Training

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Oki Data Americas

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  1. Oki Data Americas Oki Data Americas

  2. Product Training for the CX3535 / CX4545 MFP Module 2 Product Service Training First Time User Reference User Click Here Click Here

  3. CX1145 MFP CX3535 / CX4545 MFP Product Training The purpose of this course is to provide you basic product knowledge and to provide you with all of the related resources available to properly sell and support your customer and provide your customer with the technical service and support for this product. Click to Continue Go to Contents Page

  4. CX1145 MFP What must you do to pass this CX3535 / CX4545 MFP Online Training Course? There are 2 modules [Product Operation Training] [Product Service Training] and 5 examination sections in this training course. Product Operation Training consists of one exam and Product Service Training consists of 4 exams. For SALESTraining you must complete module one [Product Operation Training] and must score at least 80% on the examination to successfully complete this course. For SERVICE Training you must complete both module one [Product Operation Training] and module two [Product Service Training] and must score at least 80% on each of the five examinations to successfully complete this course. All questions are referenced to the appropriate Product and Service documentation and study materials provided. For your convenience, a printable version of each of the exams is part of the presentations. We recommend that you research the questions on the exam, mark your answers on the printed exam copy, and then transfer your answers to the Online Exam. Your exam answers will be automatically graded, and you will receive the results simultaneously. If you fail to successfully complete the exam, you may take it again, but must wait a day for your exam results to be reset. Click to Continue Go to Contents Page

  5. CX1145 MFP What is required to become Service Authorized? To become service authorized on these products you are required to complete this online training and attend the CX3535/CX4545 “Hands On” trainingto be conducted at the Oki Data Corporate Training Facility in Mount Laurel, New Jersey. The “Hands On” training consists of Online refresher and Product Disassembly Courses as well as Print Driver and Software courses. The CX3535/CX4545 MFP currently available “Hands On” training Courses will be announced through your Oki Data Product Sales Representative. Click to Continue Go to Contents Page

  6. The following slides will detail how to use this presentation Click to Continue Go to Contents Page

  7. This Power Point Presentation will detail the CX3535 / CX4545 Series MFP. It has been designed as an Training Tool as well as a Reference Tool. Once you have viewed the presentation you can navigate to specific areas of interest within the presentation by selecting the topics of interest from the “Contents Page”. Simply click on the category to go to that section. GO Here Example: To view Product Setup & Installation Click Here Click to Continue Go to Contents Page

  8. Links to all of the relevant product documentation are located throughout the presentation. Simply click on the link to get the document. Example: To get the PM Guide Click Here Click to Continue Go to Contents Page

  9. CX1145 MFP The “Product Resources” pages also contain all of the product documentation for this learning module. Simply click on the document to “Open or Save” the document. Click Here Example: To “Open or Save”the Product Service Manual click on the document. Click to Continue Go to Contents Page

  10. CX1145 MFP At any point during this presentation you may return to the contents page by selecting the “Return to Contents Page” link that is at the lower Right of every slide. Click Here Click to Continue Go to Contents Page

  11. Product Training Contents Product Service Training Product Set Up and Installation CX3535 / CX4545 MFP Product Setup & Installation Presentation Product Setup & Installation Guide Preventative Maintenance Procedures Preventative Maintenance Procedures PM Support Mode Service Menus and Adjustments Entering Service Mode Available Service Modes Module 2 Product Service Product Troubleshooting Basic Image Quality Troubleshooting Troubleshooting Paper Feeding Troubleshooting Error Codes Product Disassembly Product Disassembly Guide Component Location Guide Product Technical Resources Click on the Links to go to Your Topic of Choice Product Service Manuals Product Service Guides Oki Device Setup Form Site Survey Product Exams Product Training Exam # 1 Product Training Exam # 2 Product Training Exam # 3 Product Training Exam # 4 Click to Continue

  12. CX3535/4545 MFP Product Service Training Click to Continue Return to Contents Page

  13. Product Resources What you will need to complete this course. This Product Service Training is based on the: “Click on the Document” to SAVE the Document. Product Service Manuals Click to Continue Return to Contents Page

  14. Product Resources What you will need to complete this course. This Product Service Training is based on the: “Click on the Document” to SAVE the Document. Product Service Guides Click to Continue Return to Contents Page

  15. Training Overview This presentation will cover the following topics: ►Product Setup and Installation ► Preventative Maintenance Procedures ► Service Menus and Adjustments ► Troubleshooting Image Quality ► Troubleshooting Paper Feeding ► Troubleshooting Error Codes ► Product Technical Resources Click to Continue Return to Contents Page

  16. Product Set-up and Installation Return to Contents Page Click to Continue

  17. Product Setup and Installation This presentation has been designed to outline the proper procedure for the set-up and installation of the CX3535 / CX4545 MFP. It is complimentary to the installation instructions (packaged with the device) and is designed to clarify the unpacking and installation instructions of the product. Click on the Photo to view the presentation Click to Continue Return to Contents Page

  18. Product Setup and Installation This document has been designed to outline the proper procedure for the set-up and installation of the CX3535 / CX4545 MFP. It is a complimentary guide to the installation instructions (packaged with the device) and is designed to clarify the unpacking and installation instructions of the product. “Click on the Document” to SAVE the Document. Click to Continue Return to Contents Page

  19. Product Service Training Review Product Resources Please Review the Product Documentation Below Click on the Photo to view the presentation Click on the Document to go to the Product Resources page Once completed, Click Hereand print out EXAMINATION ONE Click to Continue Return to Contents Page

  20. Preventative Maintenance Return to Contents Page Click to Continue

  21. Preventative Maintenance Procedures • Preventative Maintenance procedures are established for this product to: • Maintain product reliability and performance through-out the product life. • Provide the technician with a systematic approach for proper product maintenance • Reduce down time of the product and prevent unnecessary service visits. Click to Continue Return to Contents Page

  22. PM Support Mode • This product has a “PM support mode” which makes it possible to: • See the general use of each part (the number of output pages, developer counts and drive counts) and replacement record • Perform a counter clearing operation when replacing. • The replacement record can be printed out in the list printing mode Click to Continue Return to Contents Page

  23. Preventative Maintenance Procedures Full details regarding the preventative maintenance procedures for this product can be found in the: CX3535 / CX4545 Preventative Maintenance Guide “Click on the Document” to SAVE the Document. Click to Continue Return to Contents Page

  24. Product Service Training Review Product Resources Please Review the Product Documentation Below “Click on the Document” to SAVE the Document. Once completed, Click Hereand print out EXAMINATION TWO Click to Continue Return to Contents Page

  25. Service Menus and Adjustments Return to Contents Page Click to Continue

  26. Service Menus and Adjustments • Entering “SERVICE MODE” makes it possible to: • Test various unit operations such as control panel operation, motor and clutch operation, etc. • Perform various adjustments such as image quality. • PM support to clear PM counters after part replacement. Control Panel Check Test Mode Test Print Mode Adjustment Mode Setting Mode List Print Mode PM Support Mode Firmware Upgrade Password Resets Click to Continue Return to Contents Page

  27. Service Menus and Adjustments Entering “SERVICE MODE” Starting Each Mode To enter the desired mode, turn the power ON while pressing two digital keys designated to each mode (e.g. [0] and [5]) simultaneously. Hold the two keys until the [COPY] [e-FILING] [SCAN] [PRINT] [FAX] buttons are lit. On the authentication screen displayed after starting up each mode, enter the service password, and then press [OK]. The password is not set by default. Exiting from Each Mode Shut down the equipment. When the power should be turned OFF, be sure to shut down the equipment by pressing the [ON/OFF] button for a few seconds. Power On Click to Continue Return to Contents Page

  28. Service Menus and Adjustments Available Service Modes (01): Control Panel Check Mode [ 0 + 1 + Power On] All LEDs on the control panel are lit, and all the LCD pixels blink. (03): Test Mode [ 0 + 3 + Power On] Checks the status of input/output signals. (04): Test Print Mode [ 0 + 4 + Power On] Outputs the test patterns. (05): Adjustment Mode [ 0 + 5 + Power On] Adjusts various items. (08) / (5C): Setting Mode[ 0 + 8 + Power On], [ 5 + C (clear) + Power On] Sets various items. Initializes HDD or database. (9) (Start): List Print Mode[ 9 + Start + Power On] Prints various lists or outputs them in a CSV format. (6) (Start): PM Support Mode[ 6 + Start + Power On] Clears each counter. (49): Firmware Upgrade[ 4 + 9 + Power On] Performs firmware update with USB media. (489): Password Resets[ 4 + 8 + 9 + Power On] Click to Continue Return to Contents Page

  29. Service Menus and Adjustments The Service Mode Guide details the access to and the various modes available to properly service this product. “Click on the Document” to SAVE the Document. Click to Continue Return to Contents Page

  30. Product Service Training Review Product Resources Please Review the Product Documentation Below “Click on the Document” to SAVE the Document. Once completed, Click Hereand print out EXAMINATION THREE Click to Continue Return to Contents Page

  31. Troubleshooting Image Quality Return to Contents Page Click to Continue

  32. Troubleshooting Image Quality Basic Image Quality Troubleshooting Image-quality defects can be attributed to printer components, consumables, media, internal software, external software applications, and environmental conditions. To successfully troubleshoot image-quality problems, eliminate as many variables as possible. The first step is to generate prints using printable pages embedded in the printer on paper from the Supported Media List. Use paper from a fresh, unopened ream that is acclimated to room temperature and humidity. If the print-quality defect is still present when printing on approved media, then investigate printer components, consumables environmental conditions. The printer uses Imaging Units to develop a latent image. In most cases, image-quality defects are the result of one particular component in the print engine. When a single component of the Imaging Unit is causing a print quality defect, replace the Imaging Unit. When analyzing an image-quality defect, first determine if the defect is repeating or random. Continuous defects in the process direction, such as voids and lines, are the most difficult to diagnose. Inspect the visible surfaces of all rollers for obvious defects. If no defects are observed, replace the Imaging Unit, one at a time until the defect is eliminated. “Click on the Document” to SAVE the Document. Click to Continue Return to Contents Page

  33. Troubleshooting Paper Feed Return to Contents Page Click to Continue

  34. Troubleshooting Paper Feeding Troubleshooting Paper Feeding The Error Code & Troubleshooting Guide contains specific paper jam troubleshooting details for various paper feeding issues as illustrated. Please refer to this Guide for specific paper jam codes and troubleshooting details. “Click on the Document” to SAVE the Document. Click to Continue Return to Contents Page

  35. Troubleshooting Error Codes Return to Contents Page Click to Continue

  36. Troubleshooting Error Codes Troubleshooting Error Codes The Error Code & Troubleshooting Guide contains specific Self Diagnostic Error Code troubleshooting details for various areas of the printer, scanner, and accessories as illustrated. Please refer to this guide for specific Self Diagnostic Error codes and troubleshooting details. • Drive system related service call • Paper feeding system related service call • Scanning system related service call • Fuser unit related service call • Communication related service call • Circuit related service call • Laser optical unit related service call • Toner density control related service call • Finisher related service call • Image control related service call • Copy process related service call • Error in Internet FAX / Scanning Function “Click on the Document” to SAVE the Document. Click to Continue Return to Contents Page

  37. Product Service Training Review Product Resources Please Review the Product Documentation Below “Click on the Document” to SAVE the Document. Once completed, Click Hereand print out EXAMINATION FOUR Click to Continue Return to Contents Page

  38. Basic Disassembly Procedures Product Disassembly Guide The Disassembly Guide details assembly locations in the printer and fully illustrated printer disassembly instructions for: ► Covers ► Paper Feed Components ► Internal Printer Components ► Electrical Components ►Scanner & RADF Components Product Disassembly is a “Hands On” training that is conducted at the Oki Data Corporate Facility in Mount Laurel, New Jersey. To become “Service Authorized” on this product you must attend this training. For more information Click Here The Product Disassembly Guide is included for your review. “Click on the Document” to SAVE the Document. Click to Continue Return to Contents Page

  39. Component Locations Component Location Guide The Component Location Guide is a companion guide to the Disassembly Guide and details component locations in the printer and includes: ► Sectional View of the Printer ► Electric Parts Layout ► Symbols and Functions of Various Components The Product Component Location Guide is included for your review. “Click on the Document” to SAVE the Document. Click to Continue Return to Contents Page

  40. Other Technical Support Resources Site Survey Click on the Document to Open or Save the document Utilizing a Site Survey to Facilitate the Installation of OKI Networked Products In order to assist you in your ability to sell and service OKI Networked Products, we have developed an IT (Information Technology) Site Survey for your use. It has been designed in an easy to use format that will allow you to fully evaluate your customers’ site and streamline your installation efforts. We highly recommend that you perform a site survey prior to the installation process so that you can be prepared before any on-site network connectivity takes place. We hope you find this document useful. The site survey allows you to gather information such as: Prospective Company Information – Correct contact information for the decision maker IT Information Do they use in house IT resources or do they use out-sourced IT support. Do they have IT support? Current Network Environment – Topography & cabling requirements, protocols, servers, DNS, LDAP, DHCP Workstation / OS Information – Number of workstations / current operating systems Proposed Product/s – Are you proposing the right solution to the customer? Installation Expectations - network drops, electrical outlets. Is cabling provided or will you supply? Server based or direct IP? Scanning Options – Scan to FTP, scan to email, scan to desktop? Click to Continue Return to Contents Page

  41. Other Technical Support Resources Oki Device Setup Form It ishighly recommendedthat you utilize this device Setup form to record all of the settings you input into the device. This information will be valuable if you encounter any setup difficulties. Click on the Document to Open or Save the Document Click to Continue Return to Contents Page

  42. Product Resources Product Resources Product Service Documentation ServiceManuals Click on the Document to Open or Save the Document Click to Continue Return to Contents Page

  43. Product Resources Product Resources Product Service Documentation Presentation Service Guides Click on the Document to Open or Save the Document Click to Continue Return to Contents Page

  44. Examination ONE Product Setup and Installation This Examination is based on this presentation and the: Print the Exam THEN Once completed transcribe your answers on the On-line Exam Please Review the Product Documentation Click to Continue to Exam TWO

  45. Examination TWO Preventative Maintenance This Examination is based on this presentation and the: Print the Exam THEN Once completed transcribe your answers on the On-line Exam Please Review the Product Documentation Click to Continue to Exam THREE

  46. Examination THREE Service Menus and Adjustments This Examination is based on this presentation and the: Print the Exam THEN Once completed transcribe your answers on the On-line Exam Please Review the Product Documentation Click to Continue to Exam FOUR

  47. Examination FOUR Product Troubleshooting This Examination is based on this presentation and the: Print the Exam THEN Once completed transcribe your answers on the On-line Exam Please Review the Product Documentation

  48. This concludes this Product Online Service Training for the Oki Data CX3535/CX4545 MFP Thank you for participating

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