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WORKING WITH PARTNERS FOR HEALTHY PEOPLE. Out of Hours Support and Guidance. Nicola Payne and Lisa Hodgkinson NEMS Health Partners. Communicating with Urgent and Emergency Care Services. Nicola Payne @payneo88 & Lisa Hodgkinson @lhodgkinson4778. 556 Registered services
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WORKING WITH PARTNERS FOR HEALTHY PEOPLE Out of Hours Support and Guidance Nicola Payne and Lisa Hodgkinson NEMS Health Partners
Communicating with Urgent and Emergency Care Services Nicola Payne @payneo88 & Lisa Hodgkinson @lhodgkinson4778
556 Registered services • 24,000 workforce • 4,800- care home residents • CCGs • Acute hospital trusts • Community health providers • Ambulance service • Local authorities • GPs
NEMS Project • Current service provision • Data • Escalation plans • Secondary care • Professional relationships • End of life care • Nursing vs resi home • Communication • Training • Research opportunities
SBAR + D • Communication tool • Developed by US military • Used across healthcare • https://improvement.nhs.uk/documents/2162/sbar-communication-tool.pdf