NetAcumen ActiveX Install Instructions

1. NetAcumenActiveX Install Instructions

2. Requirements: Administrator: User must be logged in as Administrator of the machine. If you are not the administrator, you will need to contact your helpdesk. Internet Browser: Netacumen is ONLY compatible with Microsoft Internet Explorer 8.0 or lower (32-bit only) and Netscape. It will not work with Safari, Mozilla Firefox, etc. Windows OS: Netacumen is Windows based and compatible with Windows XP, Windows 2003, Windows Vista and Windows 7.

3. Requirements: NetAcumen System Access Set-up Requirements Recommended Client System Requirements: • Windows Vista or Windows 7 Operating System • Intel Core i3(or higher) processor • 2 GB RAM • 4 GB of available disk space • Internet Connectivity via TCP/IP to connect to the NetAcumen server(s) • Microsoft Office 2007 recommended. However we do support Microsoft Office 2010 as well. • Microsoft Internet Explorer 9.0 or lower (32-bit only) for Windows to display ActiveX objects, such as the Grid, Crosstab, and Reports. Please note that the 64-bot version of IE is not supported. • MSIE requires Active X downloads for first time users, as well as periodically due to maintenance efforts. Downloading and installing Active X controls require administrative privileges on the client work station • Windows English Language Locale Service Pack must be installed for viewing NetAcumen display • Please note that NetAcumen is not supported on the 64-bit version of the Internet Explorer. This is commonly available on 64 bit version of the Windows Operating System. (see additional details in troubleshooting section of this guide) Firewall Specification Requirement – Maintain persistent session for 60 minutes. GSI 8.2009 - NetAcumen Active X Download

4. Summary of steps Please note that this process requires a reboot. Each step listed below is detailed in the pages that follow. We recommend printing this document prior to beginning – especially since you will be rebooting. • Remove existing Active X controls via Add or Remove programs • Remove existing Active X controls via Downloaded program files • Reboot the client machine • Install ActiveX control via the Weblink Client Installer • Reboot the client machine GSI 8.2009 - NetAcumen Active X Download

5. Removing the controls • Click Start  Settings  Control Panel  Add/Remove Programs OR Programs and Features (If the client machine is Windows 7) GSI 8.2009 - NetAcumen Active X Download

6. Removing the controls • In Add or Remove Programs, find Sagent Weblink Controls • Click Change/Remove GSI 8.2009 - NetAcumen Active X Download

7. Removing the controls • You will be prompted to confirm. • Click Yes. GSI 8.2009 - NetAcumen Active X Download

8. Removing the controls • You may or may not receive one of the messages below. • If so, please simply click ‘ok’ button. GSI 8.2009 - NetAcumen Active X Download

9. Removing the controls • Click Start / Run • Type: C:\WINDOWS • You may see something similar to below screenshot (if the user has Windows XP) If so, please click • ‘Show the contents of this folder’. Once you have clicked this (or if you did not see this screen), please go on to the step in the next slide. GSI 8.2009 - NetAcumen Active X Download

10. Removing the controls • Find Downloaded Program Files • Find Sagent Universal Sink Host Control • Highlight and Delete GSI 8.2009 - NetAcumen Active X Download

11. Removing the controls • You will be prompted to be sure you want to permanently remove. • Click Yes. GSI 8.2009 - NetAcumen Active X Download

12. Removing the controls • You may or may not receive the message below. • If so, please simply click ‘ok’ button. GSI 8.2009 - NetAcumen Active X Download

13. Reboot Once you’ve removed the controls, you’ll need to restart your machine before beginning the next steps. GSI 8.2009 - NetAcumen Active X Download

14. Run the Sagent Installer • Download the Sagent Weblink Client Installer. • Double click the installer and follow the steps. • You may get the following message – Please click on “RUN” to continue GSI 8.2009 - NetAcumen Active X Download

15. Click Next to Continue.. GSI 8.2009 - NetAcumen Active X Download

16. Please accept the agreement and click Next… GSI 8.2009 - NetAcumen Active X Download

17. Please select - Sagent Weblink Client GSI 8.2009 - NetAcumen Active X Download

18. Please click on “Install”… GSI 8.2009 - NetAcumen Active X Download

19. ClickFinish to Reboot the Machine.. GSI 8.2009 - NetAcumen Active X Download

20. Unattended Client Set-up • An unattended installation program executes without displaying any dialog boxes, prompting the user for input, or displaying an icon in the system taskbar. • Unattended installations are useful for system administrators to streamline the install process GSI 8.2009 - NetAcumen Active X Download

21. Notes on Weblink Client Set-up • If a administrator installs the client, a normal user can then use the NetAcumen Portal. • Active-X download is no longer required in this case. • To un-install, please follow the steps in slides 5 through 8. GSI 8.2009 - NetAcumen Active X Download

22. Known Issues/Risks • The installer does not generate a install log which can be used for trouble-shooting. • All Excel and IE windows should be closed while the install is in progress. Although this does not cause errors during the install process, but may render the controls un-usable. • The controls are not backward compatible and hence should never be installed prior to the upgrade. GSI 8.2009 - NetAcumen Active X Download

23. Thanks GSI 8.2009 - NetAcumen Active X Download