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Dr Janice Wilson Deputy Director General Population Health Directorate Ministry of Health 2010

Dr Janice Wilson Deputy Director General Population Health Directorate Ministry of Health 2010. “Understanding & Exercising Your Rights” Disability Support Older People’s Health Support Services for People with a Mental Illness. Access to services Rights & Responsibilities How to complain

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Dr Janice Wilson Deputy Director General Population Health Directorate Ministry of Health 2010

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  1. Dr Janice WilsonDeputy Director GeneralPopulation Health DirectorateMinistry of Health2010

  2. “Understanding & Exercising Your Rights” • Disability Support • Older People’s Health • Support Services for People with a Mental Illness

  3. Access to services • Rights & Responsibilities • How to complain • Specific issues related to different groups • Concluding comments

  4. Access to Services • Expect services to be safe and we will be treated in ways consistent with the code of Health & Disability Consumer Rights • No general right or entitlement to access • Access based on ‘needs’ and ‘ability to benefit’

  5. Rights & Responsibilities • Rights well described • Responsibility to try and take care of ourselves • Family/Whanau responsibilities • Balance – a fine line

  6. Complaining • Main issue eg; quality or level of services • Start at “lowest point” and work up • Think about the person receiving the complaining • Can ask for reassessment • Can complain about an earlier assessment process

  7. Information and advice on services, how to complain and advocacy support Many Sources • NASCS • Health & Disability Advocates • NGO’s • Advocacy organisations (eg; People First) • Friends, family and whanau • “a guide for others” – good start Don't be afraid to ASK

  8. Further places….. • Complaints services – DHBs, Ministry or some person in a DHB or Ministry • HDC • Human Rights Commission – service access, level of service or discrimination • Employer or regulatory body – health professional competence • Minister of Health or Associate Minister of Health, or Minister for Disability Issues

  9. Disability Support Services • Ministry of Health’s website • Many pamphlets • “Community Residential Support Services – what you need to know” • Your Guide to Disability Support Services (LaVa) • Information on the rights and services for people who come under the IDCC&R Act 1993 (Intellectual Disability Compulsory Care & Rehabilitation Act 1993)

  10. Health & Support Services for Older People • Websites • “Long-term Residential Care for Older People” • Booklet about needs assessment available 2011

  11. Mental Health, Drug & Alcohol Services • Responsible Clinician • Director of Area Mental Health Services • DHB complaints office • Local District Inspector • Health & Disability advocates, mental health advocates and consumer advocacy organisations

  12. Conclusion • Expect quality health and disability services – but not necessarily the level you want • You have the right to complain about • Quality • Level of service • Response • Multiple ways to complain • Be clear • Think about where to start

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