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The IHWY 2013 Journey Map

Dec 2013. Sept 2013. Jan 2013. April 2013. First recruitment Seminar in Sheffield. June 2013. £180,801 Level-2. Second recruitment seminar. Recruitment Process – Derbyshire and Remotely. Confident Advisors who have reached their potential with underpinning systems and processes.

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The IHWY 2013 Journey Map

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  1. Dec 2013 Sept 2013 Jan 2013 April 2013 First recruitment Seminar in Sheffield June 2013 £180,801 Level-2 Second recruitment seminar Recruitment Process – Derbyshire and Remotely Confident Advisors who have reached their potential with underpinning systems and processes Agree other counties to target and split between Team Supporters Offer any ‘like’ customers IHWY opportunity All training steps agreed and documented plus review requirements for 2014 Increase Advisors by 50 Advisor Recruitment Implement and train all advisors on new ordering system Agree and implement Bodycare training Other Processes throughout 2013 Agree and implement Babycare training Run First Advanced skincare training Agree and Document steps 1-5 Agree new customer and host loyalty scheme & gift vouchers Sept 2013 Brochure and updates and promotions Agree and implement remote training - Truro Explore options for Advanced Skincare Training Document Training Programme – 9 steps Input requirements to Weleda for IHWY online requirements April 2013 Brochure updates and Promotions Agree and print first IHWY brochure Increase Knowledge Level of Advisor Budget allocations agreed and Advisor Costs Agree other printed business tools and method of ordering Intro to Weleda scripts and Cue Cards Online Ordering After Care process agreed and documented Advisor Training How to train remote Advisors Cope with Peak Sales periods Promotions and Brochure updates Ongoing systems and process maintenance Reduce work duplication inside Weleda Business Development Business Tools The IHWY 2013 Journey Map The In Harmony With You 2013 Journey map shows the relationship and dependencies between achieving the 2013 Sales Plan and the actions required to reach them. It is a structured way of focusing attention on delivery. Using the map should help with any budget discussions as impact on deliverables will be seen immediately. The map encompasses all the areas of the journey. Key: Recruitment Process documented and all Team Supporters trained Define Team Supporter R&R’s and commission plan Third recruitment seminar Delayed and/or issues Document and Trial New Practitioner Advisor Role On track manageable issues IHWY Advisors used as Field resource for Partner stores Promotion of IHWY through Weleda Channels On track Agree ‘types of Advisors’ Not yet started Review Commission Plan for 2014 Script generation for Baby, Detox, SPA Complete Printed Tools Process Script Generation and testing Plan Forecast & Stock Levels IHWY Customer/Host Loyalty Scheme Other Advisor Tools incl.Customer Newsletter Costs recovered from Advisors Process agreement and documentation 1

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