Certificate in Mediation and Conflict Resolution

1. Certificate in Mediation and Conflict Resolution College of Extended and International Education California State University at Dominguez Hills Mediation and Conflict Resolution Program Workshop Dr. Jack R. Goetz, Esq. July 19, 2014

2. What will we be learning and practicing? The Art of Mediation • Mediation is voluntary discussion, often said to be an assisted negotiation, facilitated by a 3rd party neutral and conducted to resolve a dispute. Ideally, mediation is characterized by the term “win-win.” • Contrast with litigated cases decided by a judge/jury or even other forms of alternative dispute resolution (arbitration), which are often characterized by “win-lose.” 3rd party neutral is there to sit in judgment of who is right and who is wrong. Dr. Jack R. Goetz, Esq., College of Extended and International Education

3. Conflict Resolution Ladder • Negotiation • Ombudsperson • Conciliation • Mediation • Collaborative Law • Arbitration and/or Trial • Disputant • Disputant • Disputant • Disputant • Disputant, with lawyer • Trier of Fact Process Decision Maker Dr. Jack R. Goetz, Esq., College of Extended and International Education

4. Why Mediation, Not Litigation? • Lower cost • Ability to control outcomes • Flexibility with outcomes • Opportunity to air grievances in safe setting • Avoid biases of decision makers • Quicker way to effectuate resolution • Privacy Dr. Jack R. Goetz, Esq., College of Extended and International Education

5. Basic Mediation Forms and Techniques • Evaluative • Litigated case model • Mediator feedback as “another juror?” • Facilitative • Community mediation model • Mediator facilitates active listening, understanding • Transformative • Often ongoing relationship between disputants • Mediator empowers parties to develop process to resolve disputes for the future as well Dr. Jack R. Goetz, Esq., College of Extended and International Education

6. MCX will further develop and hone personal and professional skills • Active Listening • Framing inquiries to show empathy and in a non-judgmental manner • Negotiation • How to achieve compromise, but better yet, collaboration • Self Awareness • Critical to any job advancement • Sensitivity to cross cultural and diversity issues Dr. Jack R. Goetz, Esq., College of Extended and International Education

7. Some Uses for Conflict Resolution Skills Developed in Program • Professionally • Respond to, and resolve, workplace and/or community conflict • Negotiate effectively • Basic certification “plus” to begin handling mediations • Jump start your mediation career • Personally • Skills to respond more effectively to, and resolve, conflict situations within family or with friends Dr. Jack R. Goetz, Esq., College of Extended and International Education

8. MCX 551 will teach and develop your Mediation skills 6 Sessions— 4 full day Saturday sessions in September and October and two half-day Saturday sessions in November and December • Learn and Practice Mediation A-Z • Intended to comply with all California statutory learning requirements for new mediators • Connect with the Mediation Community • Get to know the mediation community and the major providers • Develop a plan for using your mediation skills on a going forward basis, formally or informally Dr. Jack R. Goetz, Esq., College of Extended and International Education

9. MCX 552 will provide actual professional experience in Mediation • 20 hours of actual practical experience in LASC…5 sessions, 4 hours each • Litigated cases (small claims and civil harassment) - LA Superior Court county wide (prospectively, Long Beach, Torrance, Downey, and if available, a courthouse near you). You will have an opportunity to reserve court dates in advance, but they occur only on weekday mornings or afternoons. • This experience is practical for all mediators, regardless of whether you intend to eventually pursue court mediations. These are the same kinds of disputes that appear in community mediation settings. Dr. Jack R. Goetz, Esq., College of Extended and International Education

10. Practicum Experiences MCX 552 • You will learn “speediation,” resolving litigated cases in 2 hours or less. These skills can be applied to conflict resolution in any setting. • You will start out observing and be elevated (based upon coursework completion) to co-mediation and join our successful team. You are joining a program with a reputation for successful mediations. Faculty and students have settled 433/557 cases in 2010-2014, 77.7%. Nationwide average is 50%. Dr. Jack R. Goetz, Esq., College of Extended and International Education

11. MCX 555 will build skills necessary to mediate with cross-cultural competence • Completely online course providing weekly readings and discussions. • Develop understanding of the underlying influences that culture and differences have on belief systems, perceptions, and communication styles. • Gain expertise in how to effectively bridge differences to discover common meaning and reach common goals. Dr. Jack R. Goetz, Esq., College of Extended and International Education

12. Ideal Candidates for Program • Interest in lifelong skills in conflict resolution and/or • Interest in negotiation skills and/or • Interest in lifelong skills in cross cultural communication and diversity and/or • Interest in meeting professional standards to mediate as prescribed by California law Dr. Jack R. Goetz, Esq., College of Extended and International Education