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Scorecard for Branch Banking Assessment. Branches tend to morph into liability business models. Selective Key Indicators. Expense Management Fully loaded cost per teller (cash deposit, cash out) Cost structure Capex and Opex Break event times Performance & Analytics
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Scorecard for Branch Banking Assessment Branches tend to morph into liability business models Selective Key Indicators • Expense Management • Fully loaded cost per teller (cash deposit, cash out) • Cost structure • Capex and Opex • Break event times • Performance & Analytics • Planning & Goal Setting • Tracking Market Differences • Analytical Decision Making • Rewards and Compensation • Technology Flexibility Scale • Datacenters/Regional Processing • Branch Applications • # of VLAN’s/Access Switches • Bandwidth Quality and Scale • Sales Productivity • Sales growth by product • Leads Generation/Conversion • Cross Sell Conversion Rates • Quality and Level of Sales Coaching • Time spend by activity Zone of Under- Performance Source: Asian Banker Research